What do you like best about the product?

We love how easy the software is to deploy, configure, and troubleshoot. They are also continuously adding new features and improving the product overall. MSP360 Managed Backup has quickly become our one stop shop for customer backups whether its a simple file backup to image, VM, or even Google Workspace or Office 365 integration. As an MSP the central dashboard is of daily use to use to see all our customers backup job status in a single, easy to read page. The product truly is a hidden gem for its price allowing you to easily integrate most 3rd party cloud storage providers and with its quick install and simple installation.

What do you dislike about the product?

The only problem we currently have is that the user facing API for the management portal is currently incomplete. We are working with customer support on this so that we can automate account creation for our customer onboarding process.

What problems is the product solving and how is that benefiting you?

For us the biggest thing is being able to see all of our customers in a single spot without the need of checking in manually or relying on email alerts. Over the years they have continued to improve the product by adding new features and capabilities and we've found MSP360 cover 99% of what our customes need whether its a simple backup on a server or workstation all the way to VMware or Office365 backup, they have us covered.