We deploy it. We are a Red Hat partner and have been for 20 years. We help customers with all sorts of day-to-day Linux operations, and Red Hat is one of our partners for Linux.
Red Hat Enterprise Linux for SAP with HA and Update Services 9.2
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Good customer support and OS works well with our product
What do you like best about the product?
It provides a secure OS for my company's product. Keeps up with industry trends to stay ahead of the curve and work toward security and innovative solutions.
Customer portal is very intuitive with many tutorials allowing me to fully understand how to use the product for my needs.
Customer portal is very intuitive with many tutorials allowing me to fully understand how to use the product for my needs.
What do you dislike about the product?
I would like to see more support on how to transition products on RHEL to a Wayland compositor with using Xwayland for x11 native window managers. More conversation and support around this transition specifically would be very helpful to our needs with our upcoming RHEL10 transition
What problems is the product solving and how is that benefiting you?
Security and adaptability
The Only Linux Platform for the Enterprise
What do you like best about the product?
Support! Utilizing RHEL with Red Hat support means that you never more than two or three degrees of separation from the folks that create the thing. Having this availability to the maintainers and writers of the code gives access to bug fixes and features faster than any other Linux distribution out there.
What do you dislike about the product?
I can not think of anything that is worth writing here. DNF started off pretty garbage, but that's getting better. Maybe the identifying which repos you need to get things working? But even that has advanced light-years.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux solves all of our Linux needs. If it's production and it needs support RHEL is where it's at.
Long lifecycle facilitates strategic planning and reduces maintenance costs
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) is the platform being used for running applications. Customers often have some sort of applications they need to run, and Red Hat Enterprise Linux (RHEL) has been the go-to standard for running applications that need to run on top of Linux for many years.
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is its long lifecycle. The long lifecycle helps my company by allowing us to plan ahead; we don't have to redeploy everything every five years or so. It helps to plan ahead.
What needs improvement?
The support can be better.
Satellite 5 was great at what it did. Satellite 6 is still a mismatch of different things. It's not really the optimal solution for many things yet. I hope they will release a new version soon that fixes this. I know it's been planned for three or four years, possibly five years.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about 20 years.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) are very good, even according to what my customers say. We have had very few bugs where the actual operating system was to blame for any problems. There might have been one or two bugs that I could name that influenced our Red Hat Enterprise Linux (RHEL) running. It is quite bug-free. It's not perfect, but usually bugs are fixed if you raise a support case.
I don't think I've ever seen downtime caused by Red Hat Enterprise Linux (RHEL). I'm not sure if we have had any less downtime compared to other Linux distributions. We also see a lot of Ubuntu, and I don't see any less downtime on Red Hat than on other community Linux subscriptions.
What do I think about the scalability of the solution?
Our use of Red Hat Enterprise Linux (RHEL) internally is quite limited. We have some customers who run thousands of Red Hat Enterprise Linux (RHEL) instances. It scales perfectly fine.
How are customer service and support?
Their support isn't great, but it's good. It varies significantly depending on who you get hold of. It can be quite hard to get to someone who is actually able to answer the questions. We see instances where we have done all of the debugging ahead, but still are asked questions that we have already answered when we created the support ticket. We have to start all over again and use the first two or three days explaining exactly what we do, even though we have already written it. I have done this and they say, 'Have you done this?' And I respond, 'We have done that. We also wrote it when we created the case.' It can be difficult when the supporters don't always read what you have actually tried ahead of creating the support ticket.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We also work with SUSE. The main differences between SUSE and Red Hat Enterprise Linux (RHEL) currently seem to be very political. Red Hat is an American company, and we are based in Europe, so we see that come up frequently.
How was the initial setup?
It's easy to deploy. When it comes to managing the Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, I see one of two things normally. We have many customers who just do cloning, having a golden template which they clone and then create new VMs from that. We also have many customers who use Satellite. Those are the two methods we see at scale.
I have been involved in upgrades or migrations of Red Hat Enterprise Linux (RHEL) for 20 years. The process of migration just works.
Our upgrade or migration plans to stay current involve knowing the lifecycle for a specific version. It's just a matter of planning ahead. The long lifecycle and predetermined lifecycle of Red Hat Enterprise Linux (RHEL) make it easy.
What was our ROI?
The major cost of maintaining Linux is when you have to do reinstallations and upgrades. Having a long lifecycle really reduces the cost of maintaining an operating system. A long lifecycle is key to having a good return on investment.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Bettet support than other distros
What do you like best about the product?
Redhat Support is great. THey usually respond very quicley
What do you dislike about the product?
Nothing really. had good experience with the company
What problems is the product solving and how is that benefiting you?
WE use Linux for many applications. ie billing, stores, web browser
RHEL daily driver
What do you like best about the product?
RPM packaging. Creating my own RPMs is far easier than creating my own DEB packages. The idea just makes sense. Stability of RHEL is also big.
What do you dislike about the product?
I dislike that RHEL locks answers to questions that people have asked behind a login screen. It feels against the spirit of open source.
What problems is the product solving and how is that benefiting you?
It has an expansive array of government accreditations that I need to perform my daily role
Great, stable platform
What do you like best about the product?
First and foremost, stability. Support is top notch as well. Love the fact that all major releases have a 10 year lifecycle
What do you dislike about the product?
I wish they had a broader range of native packages available in their repository.
What problems is the product solving and how is that benefiting you?
A supported platform for container images utilizing podman. Also, a server OS that can run applications and databases.
Engineering simulations run smoothly without question and with reliable vendor support
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) for engineering simulation activities.
How has it helped my organization?
The features of Red Hat Enterprise Linux (RHEL) benefit our company as we're able to run the simulation software without question.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve pain points. We design our engineering products and need Linux systems to design the products.
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is that it's supported by our vendors that support the applications we run.
What needs improvement?
Red Hat Enterprise Linux (RHEL) is fine; I don't know how it can be improved. I don't think they could enhance one of their features.
When we go from version seven to eight, and eight's a little slower, or certain things don't work, they should ensure there's 100% improvement or stability; I don't want anything broken.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for one year.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) are fine; I'd be surprised if it wasn't stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales to my needs just fine.
How are customer service and support?
The customer service and technical support for Red Hat Enterprise Linux (RHEL) are okay; I would rate it a five out of ten. What could make it a ten are improvements in customer service to reach Dell quality. It might be an unfair advantage since Dell is all hardware, and the quality of their support is top-notch for hardware, while Red Hat's all software. It's a whole different situation; support is easier with hardware than it is with software. My only suggestion would be to get support to the right people.
I don't want to go through two levels of support to get somebody who can solve my problem; I want to talk to somebody who can work with me around the globe. If I call and get someone who's in the UK on his shift when it's ending, give me someone in San Jose to pick up where he left off.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I considered other solutions before choosing Red Hat Enterprise Linux (RHEL). We were all open to CentOS, AlmaLinux, and similar options, which is why I've been using the open-source software for 15-20 years.
How was the initial setup?
The deployment process of Red Hat is good. There were no problems.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) for me is just its compatibility. We have one source of truth that's generally accepted in the industry for application software.
What's my experience with pricing, setup cost, and licensing?
I don't handle the pricing or setup costs for my company as we've got a big contract.
Which other solutions did I evaluate?
I chose Red Hat Enterprise Linux (RHEL) due to the fact that when Red Hat bought CentOS, they eliminated the model; otherwise, we would probably still be using CentOS.
What other advice do I have?
Our upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) are limited by the applications we run, so I won't upgrade to version ten until the applications say they can run it; that's the number one thing.
Red Hat Enterprise Linux (RHEL) has helped us mitigate downtime and lower risk as we have plenty of extra systems. I don't have an application that's a 24/7 application that I can't shut down.
I would rate Red Hat Enterprise Linux (RHEL) in general an eight out of ten.
Which deployment model are you using for this solution?
On-premises
20 years of Linux deployment
What do you like best about the product?
Stability and import of key upstream features. The ability to rapidly deploy and manage large number of servers.
What do you dislike about the product?
I wish the workstation version repo's moved to newer repos for dev tools.
What problems is the product solving and how is that benefiting you?
The ability to bring in a wide range of dev tools and production ready security tools.
Trusted Base for Creating Deployable Applications
What do you like best about the product?
Wide user base. Good packaging and a wide selection of packages available in the broader ecosystem. Solid documentation. Also stable to build on.
What do you dislike about the product?
The same thing that makes it stable can make it hard to use the latest tooling in the later releases.
What problems is the product solving and how is that benefiting you?
Having a system that is Deployable in high security environments.
Robust and Innovative
What do you like best about the product?
Innovation, centralized tools, secure in regards of viruses. Great support
What do you dislike about the product?
Pretty expensive related with other free brands
What problems is the product solving and how is that benefiting you?
SAP, Apache, file server, etc.
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