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Reviews from AWS customer

75 AWS reviews

External reviews

1,139 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Petr Bunka

User appreciates dependable functionality and extensive knowledge base offered

  • August 08, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am still working with Red Hat. I work with other Red Hat products as well, mainly with Red Hat Enterprise Linux (RHEL) and OpenShift, and I also use Red Hat JBoss, but JBoss is now deprecated. We are moving our applications to OpenShift. I would not improve anything because we are using RHEL mainly for system functions, virtualization of system virtual machines, some system parts of OpenShift for control plane and infrastructure nodes, and some technical virtual machines such as HAProxy, and we are satisfied with it.

What is most valuable?

I find the most valuable feature to be stability, as it is important for me, and we have all the functionality that we need because we are using mainly the KVM for running the virtual machines, along with other packages that are part of the operating system, such as HAProxy, Nginx, or other modules.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is very good; not only is the knowledge base excellent, but also the documents and the reported issues along with solutions on their website are very helpful.

What needs improvement?

The technical support could be improved to be quicker and of higher quality. For me, it is better when I can speak in my language, in Czech, and sometimes I need to discuss it with someone who does not speak Czech. However, I understand this is difficult; to have the support only in Czech for such a company as Red Hat is challenging.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for several years, maybe longer than 15 years.

What do I think about the scalability of the solution?

We are using mainly the command line interface, and we do not see any issues regarding the interface or scalability.

How are customer service and support?

I am satisfied with the technical support provided by Red Hat. I would rate their technical support as nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I think it is easy to deploy it in our system; however, it might be difficult for me to answer all of the questions because I am not the only one who works with it. We are a team of several technical people, and I am the team leader, so maybe they would have more information.

What was our ROI?

I have not seen any return on investment.

What's my experience with pricing, setup cost, and licensing?

I find the pricing reasonable.

What other advice do I have?


I would rate Red Hat Enterprise Linux (RHEL) as a product a 10 because I do not know about any issues or problems.

Which deployment model are you using for this solution?

On-premises


    Steve M

Update strategy provides confidence and security with seamless deployment experiences

  • August 05, 2025
  • Review from a verified AWS customer

What is our primary use case?

Red Hat Enterprise Linux (RHEL) serves multiple purposes in our enterprise environment. It's used for running containerized workloads, third-party software, and tons of automation. RHEL predominately runs critical production systems because its versatility makes it suitable for various enterprise workloads.

What is most valuable?

One feature of Red Hat Enterprise Linux (RHEL) that is most valuable is its sophisticated update strategy. The system allows for staged updates rather than requiring all changes to be implemented simultaneously. This approach is crucial for maintaining system stability, ensuring that packages remain compatible during upgrades, and preventing software failures during operating system updates.

The security benefits RHEL provides are particularly significant to most customers. There's a reassuring confidence that comes with Red Hat's support and commitment to system security. What sets RHEL apart is Red Hat's proactive approach to handling vulnerabilities - they not only identify security issues but also provide clear solutions and upgrade paths. This level of support and accountability is unique compared to other operating systems, where such comprehensive security guidance isn't always available. Additionally, RHEL's robust security architecture results in fewer vulnerabilities overall, making it a more reliable choice.

What needs improvement?

From a technical standpoint, Red Hat Enterprise Linux (RHEL) performs exceptionally well - it's reliable, straightforward, and functions as intended. The only significant concern isn't about the product itself but rather its pricing structure. Red Hat's recent changes to their pricing model have prompted some customers to question the cost and explore potential alternatives. While I can't speak to the business aspects, the feedback I've received consistently indicates that cost is the only notable concern. The product itself meets or exceeds expectations; it's purely the financial aspect that has raised discussion among users.

For how long have I used the solution?

Red Hat Enterprise Linux (RHEL) is the industry standard operating system for businesses. Based on my experience across multiple companies, RHEL is widely adopted because of its long-standing reputation for stability, security, and reliability. Most choose RHEL specifically for those three reasons.

What do I think about the stability of the solution?

What can I say? Red Hat Enterprise Linux (RHEL) just works. The system consistently performs as expected, and on the rare occasions when issues arise, Red Hat's response is swift and effective in both identifying and resolving problems. This reliability stands in stark contrast to other operating systems like Windows, which has experienced high-profile failures - such as airport system outages - due to problematic updates. RHEL's track record of stable performance and minimal disruption makes it a trustworthy platform for critical operations.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL)'s scalability is effectively enhanced by the cloud infrastructure running it rather than RHEL itself, but the operating system works seamlessly in the cloud. When additional capacity is needed, new RHEL instances can be automatically provisioned to meet demand. The combination of RHEL's reliability and regular updates, along with cloud platform flexibility, ensures customers can confidently scale their operations as needed.

How are customer service and support?

I would evaluate the customer service and technical support of Red Hat Enterprise Linux (RHEL) as great. I am a former Red Hatter, so I might be a little skewed. But when I talk with customers, they love it. That is never a concern.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Security requirements were a primary consideration when choosing Red Hat Enterprise Linux (RHEL) for the cloud. We have Amazon Linux as. Red Hat is often the requirement, so we have to follow this path.

For many customers, security requirements drive them to choose Red Hat Enterprise Linux (RHEL). For example, while Amazon Linux on AWS is an available option, security policies and third-party software often specifically require RHEL. This compliance requirement effectively determines the path, making RHEL the mandatory choice in some situations.

How was the initial setup?

My management of Red Hat Enterprise Linux (RHEL) systems is streamlined through AWS Systems Manager, particularly for provisioning and patching operations. The cloud environment simplifies this process significantly, as I have access to pre-configured Amazon Machine Images (AMIs) and built-in management tools. The system's orchestration and automation capabilities handle most of the work automatically, reducing the manual intervention to mainly scheduling tasks. This cloud-based approach has greatly simplified what was traditionally a complex system administration process, making RHEL management more efficient and less labor-intensive.

What was our ROI?

The primary return on investment (ROI) from Red Hat Enterprise Linux (RHEL) comes from two key areas: robust security and reliable support. The platform's strong security features protect daily operations, while Red Hat's consistent and dependable support ensures expert assistance is available whenever needed. This combination of security and readily available support creates significant value for the investment, providing peace of mind and operational stability.

What's my experience with pricing, setup cost, and licensing?

My experience with Red Hat Enterprise Linux (RHEL) has been largely positive, though there was a significant shift in their pricing structure last year. That change caused considerable discussion among customers. While I'm not familiar with all the specific details, this pricing change became a major talking point, particularly because it resulted in increased costs for many users. What's noteworthy is that customers' concerns were solely focused on the new pricing structure - never about the product's quality or performance. This pricing change led some customers to reevaluate their commitment to RHEL, purely for financial reasons rather than any technical considerations.

Which other solutions did I evaluate?

We only consider other solutions before or while using Red Hat Enterprise Linux (RHEL) if it is a requirement, for example, if they have to have Windows, then nothing we can do. If that is the requirement, but other than that, I think it is pretty much the default in most cases. There are other players, Amazon Linux, of course. It just depends on what the use case is and what the requirements are. That dictates which way to go. In most cases, we go with Red Hat because that is what is required.

Red Hat Enterprise Linux (RHEL) is the default operating system in many cases, but alternates are considered when requirements allow. For instance, if a system explicitly requires Windows, we have no choice but to use that instead. While other options exist, our operating system selection is primarily driven by specific use cases and requirements. Most frequently, customers implement RHEL because it's either mandated by their requirements or is the most suitable choice for their needs. Their decision-making process is straightforward: RHEL is the go-to solution unless project specifications or technical requirements specifically demand an alternative.

What other advice do I have?

Regarding system updates, our approach has evolved away from traditional upgrades. Instead of updating existing instances, we follow a more modern deployment strategy: we create new instances with the desired specifications and simply decommission the old ones. This approach aligns with container methodology and works well with our automated infrastructure. The process is efficient and straightforward, eliminating the complexity of in-place upgrades.

As for rating Red Hat Enterprise Linux (RHEL), I would give it nearly a perfect 10. Its reliability is exceptional - once deployed, it runs consistently and dependably. RHEL has established itself as a trustworthy platform, similar to IBM's reputation in the mainframe world. Users can count on both the product's performance and Red Hat's ongoing support.


    sefiu a.

Upgrading a rhel OS 8 to 9

  • June 13, 2025
  • Review provided by G2

What do you like best about the product?
The technical support and resources are helpful when troubleshooting.
What do you dislike about the product?
The redhat enterprise Linux is awesome and easy to manage.
What problems is the product solving and how is that benefiting you?
It’s help to mitigate and improve efficiency.


    Felipe Giffu

Insights are helpful to proactively manage incidents and identify vulnerabilities

  • June 12, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Red Hat Enterprise Linux (RHEL) to manage applications and for system administration. The latest version is Red Hat Enterprise Linux (RHEL) 10, which has AI with Red Hat Lightspeed inside the operating system, where you can write natural language in the terminal. I am using artificial intelligence inside Red Hat Enterprise Linux (RHEL). I am working with Ansible, which is an automation tool from Red Hat. I install Ansible inside Red Hat Enterprise Linux (RHEL) and make many automations.

How has it helped my organization?

Red Hat Insights helps in monitoring Linux servers, providing CVEs that need updating in the operating system, and giving information about server security.

In the latest release, there are three important new features: Red Hat Lightspeed with AI integration, image mode capability allowing Red Hat Enterprise Linux to be imaged and transferred to another VM, and Quench-key cryptography for enhanced security. The AI integration through Red Hat Lightspeed is particularly significant as it differentiates it from other operating systems.

What is most valuable?

SELinux is valuable for security purposes. SELinux is very good because we can give the correct permissions to the employees.

Red Hat Lightspeed, added in the latest version, and image mode features are also significant features.

What needs improvement?

Red Hat Enterprise Linux (RHEL) is already good and perfect. They can continue to improve the AI features.

For how long have I used the solution?

I have 10 years of experience working with Red Hat Enterprise Linux (RHEL). I worked as an operating system specialist for five years, performing administration tasks such as managing LVMs, users, groups, disks, and performing troubleshooting inside the operating system.

How are customer service and support?

Their support is very good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I worked with SUSE and changed to Red Hat Enterprise Linux (RHEL) because I worked at IBM for five years, and IBM bought Red Hat. All systems were integrated into Red Hat solutions.

SUSE is very similar to Red Hat Enterprise Linux (RHEL), but I prefer Red Hat solutions because their support is much better. I believe that the support and updates from Red Hat are superior. For example, Red Hat has a feature called Red Hat Insights, which allows me to proactively manage incidents and identify vulnerabilities. SUSE does not offer these features.

How was the initial setup?

The deployment is easy.

What was our ROI?

Red Hat saves time with integration with tools such as Ansible for automation.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the pricing, but it is not very expensive.

What other advice do I have?

I would rate Red Hat Enterprise Linux a ten out of ten.

Which deployment model are you using for this solution?

On-premises


    Daniel Wichinescki

A highly reliable solution with excellent support and knowledge base

  • May 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

I used it previously in environments for APIs, Apache Tomcat, and JBoss.

What is most valuable?

The most valuable aspect of Red Hat Enterprise Linux (RHEL) is its reliability. The support is very good.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features.

What needs improvement?

The main concern is the price.

For how long have I used the solution?

I used Red Hat Enterprise Linux (RHEL) for five years recently, and about ten to twelve years overall. The last time I used it was last year.

What do I think about the stability of the solution?

It's reliable. Red Hat Enterprise Linux (RHEL) did not help much with our uptime or security.

How are customer service and support?

The support with Red Hat Enterprise Linux (RHEL) is good, and it is similar to Oracle.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the bank, we use Oracle Linux, but previously we used CentOS.

How was the initial setup?

It was easy to manage in terms of provisioning and patching. We used other products to update the systems, though I don't remember the name. I had other teams to manage the environment. I was satisfied with the management process and the management experience.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) a ten out of ten. I would recommend it to others. It is very stable.

Which deployment model are you using for this solution?

On-premises


    Utilities

Linux Review

  • May 26, 2025
  • Review provided by G2

What do you like best about the product?
using rpm / dnf for patching and overall package management
What do you dislike about the product?
Gnome is the only GUI option available. I would like more variety like xfce.
What problems is the product solving and how is that benefiting you?
There aren't many issues with the OS. However, there is a comfort knowing that support is available if I am unable to troubleshoot an issue.


    Manufacturing

Solid and reliable

  • May 22, 2025
  • Review provided by G2

What do you like best about the product?
Supported and reliable, it just works all the time.
What do you dislike about the product?
Cost, but for what it is it’s reliable..
What problems is the product solving and how is that benefiting you?
Build servers, CAD servers, and a wide array of compute services.


    Financial Services

RHEL is rock solid and reliable

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
With RHEL you know exactly what you are getting and when you will get it. The steady cadence is so important.
What do you dislike about the product?
Staying current with the latest greatest versions of software is the price you pay to be so stable.
What problems is the product solving and how is that benefiting you?
It’s our server OS for all major workloads


    Defense & Space

RHEL

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
I love how rock solid it is. It behaves as I expect every time.
What do you dislike about the product?
Would be great if the security profiles covered more completely the standards they apply. For example, the DISA STIG security profiles only applies a fraction of what is needed.
What problems is the product solving and how is that benefiting you?
The need for a stable and supported and compliant Linux operating system in the Enterprise.


    Manufacturing

RedHat Enterprise Linux is Awesome.

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
RHEL offers great support, stability and security. It servers as a solid base for running any type of workload.
What do you dislike about the product?
Workstation lifecycle could match server lifecycle.
What problems is the product solving and how is that benefiting you?
RHEL is the best supported long term Linux distribution available.