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Reviews from AWS customer

67 AWS reviews

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1,141 reviews
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4-star reviews ( Show all reviews )

    SandeepBavuna

Provides robust security, comprehensive support, and an extended lifecycle

  • February 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

We have RHEL deployed on the Cloud and also on-premises. We purchased it from a Red Hat representative.

We have several use cases, one of which is in the manufacturing field. In this case, we leverage manufacturing data for R&D engineering workflow purposes. Specifically, we use the HPC workload to visualize the utilization of all compute nodes as a percentage. RHEL also finds application in the automotive industry for specific engineering workloads, including drivetrain simulations, design processes, crash simulations, and driving simulations. Additionally, RHEL is used in the healthcare industry, particularly by highly regulated pharmaceutical organizations, to manage healthcare licenses.

How has it helped my organization?

Red Hat Enterprise Linux has provided significant value to our organization through its robust support, extended lifecycle, and valuable insights through the analytics tool that helps to identify and remediate potential issues before they impact the organization. We haven't encountered any Windows operating system that offers a comparable lifecycle length. By analyzing incidents in our management tracker, we were able to realize the benefits of implementing RHEL. For example, we conduct monthly reviews where we examine reports to identify any incidents that have occurred. Following the implementation, we utilized the ticketing tool to analyze incident data and observed a 15 percent reduction in incidents.

What is most valuable?

Red Hat Enterprise Linux offers several valuable features, including robust security, a subscription-based model that offers comprehensive support for development and distribution, and an extended lifecycle for stable operation.

What needs improvement?

One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for over 15 years.

What do I think about the stability of the solution?

RHEL is a stable solution. The maturity of the OS helps with the stability.

What do I think about the scalability of the solution?

RHEL is a scalable solution.

How are customer service and support?

The technical support team is knowledgeable and meets their SLAs. If the first level cannot resolve our issue, they will escalate the ticket to the next level until it is resolved. They take ownership of the ticket until it is resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In addition to Windows and Linux, we also utilize Ubuntu depending on the specific product and industry. While any operating system may be suitable for the manufacturing and automotive sectors, regulatory environments like banking, finance, and healthcare require heightened security, encompassing the operating system itself.

How was the initial setup?

Deploying RHEL directly is straightforward, but integrating it with third-party tools requires expertise in both the OS and the specific tools being integrated.

Red Hat Enterprise Linux can be deployed quickly on individual machines.

Red Hat Enterprise Linux provides a golden image builder. This tool allows us to deploy the same image across all compute nodes in the cluster, ensuring uniformity. While we may encounter occasional compatibility issues with specific hardware, we have workarounds in place to address them.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The operating system serves as the foundation for our hardware interaction, contributing to a strong return on investment.

What's my experience with pricing, setup cost, and licensing?

While purchasing a small number of Red Hat Enterprise Linux licenses can be expensive, acquiring licenses for our entire ecosystem or environment often leads to better pricing.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

Organizations seeking to reduce costs associated with RHEL support or those with internal teams capable of managing and supporting the operating system can leverage the open-source version.

Our system administrators handle maintenance, and we additionally cover annual maintenance costs.

I recommend adhering to best practices and maintaining the system regularly for optimal stability.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    Banking

Red Hat Enterprise Linux Review

  • January 28, 2024
  • Review provided by G2

What do you like best about the product?
It's one of the best OS for hosting our backend applications and also various security features for our application.

It is one of the best option for long time support and also if we face any issues while using it we get support from Red Hat support team to resolve the issue.
What do you dislike about the product?
I don't see any dislikes in RHEL as it provides us one of the best OS to host our applications and also provides us support when we face any issues.
What problems is the product solving and how is that benefiting you?
It's solves our problem of hosting our Backend applications built using Node js.

They also provide various security features and also have support team to solve our issues and also have best Uptime for server when compared to other service providers.


    Mahesha C M

User-friendly with good scripting and security capablities

  • January 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using the full setup in Linux and use the enterprise edition. We're migrating a lot of things over. 

How has it helped my organization?

We like that it's open-source and fully secure. We've fully migrated to Linux, and we were able to move everything over from the Red Hat database.

Compared to earlier tools, we get more options, and it's very user-friendly. The patching, for example, is easier. It can also support many things. It took us about six months to realize the solution's full benefits.  

What is most valuable?

The solution is very user-friendly. 

The Red Hat Enterprise Linux scripting is very good. It is easy for us to access those parts in the Linux portion. 

The security is very good. It helps us to maintain overall security.

I have a Linux certification, however, they do have good documentation in order for users to get information about the product.

The management experience for patching is very good. We can do the patching through the portal. We can use it based on our own timing. If there isn't something in production, we can do the patching. The patching experience is very nice compared to what we had to deal with previously. For example, with Windows, the patching would happen whenever. We can control it via the portal, and it is very user-friendly now.

We only use the command line. We do not use the GUI. The graphical user interface is useful. However, we prefer to use the command line as we can do many more things. 

Red Hat Enterprise Linux has positively affected our uptime. It's very fast. If you have to do patching, and need to reboot, it doesn't take too much time to do that. It might only take one to two minutes. 

What needs improvement?

For the most part, everything looks fine. Everything is going smoothly. 

Right now, we need to get memory and CPU via the console. If it was available in the console so that we could adjust these two things, that would be ideal. 

For how long have I used the solution?

I've used the solution for the last four years. 

What do I think about the stability of the solution?

The stability of the solution is fine. I'd rate it nine out of ten for stability. It's user-friendly and the downtime is low. It won't impact business.

What do I think about the scalability of the solution?

The solution is not deployed across multiple locations. We have around 300 end users.

It is scalable. We can immigrate to servers and it won't impact the business. 

How are customer service and support?

We know there are some issues, and if we come across some vulnerabilities, we'll work with support. If we get an error, we'll go to them and discuss the issues. We take advice from them on how to work through problems. 

Sometimes, we'll get some errors and we'll send them an email. Sometimes it takes too much time for them to respond. The support time could be better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did previously use a different solution. 

How was the initial setup?

I was not involved in the installation. I have not worked on the OS level and I'm not involved in the migration to the cloud.

We have eight to nine people on our team that may handle some maintenance tasks. If there are any issues, we can patch and fix them. We go through the portal to handle patching and maintenance. We'll check the system pre and post patching.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact pricing of the solution. 

Which other solutions did I evaluate?

We did not evaluate other options. We've fully moved to Linux and used Red Hat Enterprise Linux to do this. 

What other advice do I have?

I'm an end-user. 

We will be moving to the cloud only. I'm not directly involved in that. The main thing will be that soon everything will be in the cloud only. Currently, I work with the on-premises version only. It's on a VM right now. 

This is a good solution if you are handling migrations or your internal environment. It's user-friendly and you can connect with technical support easily. It's also very secure. 

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises


    Vishal P.

More About RedHat Rhel

  • January 17, 2024
  • Review provided by G2

What do you like best about the product?
Appreciate Red Hat Enterprise Linux for its stability, security features, and extensive support for enterprise environments.
What do you dislike about the product?
The subscription cost for Red Hat Enterprise Linux to be a drawback compared to free and open-source alternatives. Additionally, some might prefer more bleeding-edge software, which RHEL tends to prioritize stability over.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux addresses various challenges in enterprise environments, such as ensuring system stability, security, and support for critical workloads. The benefits include reliable performance, robust security features, and a comprehensive support system, which collectively contribute to a more secure and efficient IT infrastructure for organizations.


    Hirut Asfaw

Helps improve security, reduces risks, and is easy to upgrade

  • January 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux to manage our database.

How has it helped my organization?

Red Hat Enterprise Linux helps reduce our risk.

Red Hat Enterprise Linux helps to maintain compliance by making the data required easily accessible to us.

The knowledge base offered by Red Hat Enterprise Linux is good and they provide good training.

Red Hat Enterprise Linux System Roles help manage our database.

I use the Red Hat Enterprise Linux Web Console and Command Manager. The Web Console helps monitor our database and run queries in Command Manager.

Red Hat Enterprise Linux enhances our security.

Red Hat Enterprise Linux helps us meet security standards certification requirements, which is advantageous.

What is most valuable?

The security of the OS is the most valuable feature.

What needs improvement?

The labor required to maintain the on-premises storage systems has room for improvement.

Red Hat Enterprise Linux can benefit from more promotions and demos.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for one year.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

Which solution did I use previously and why did I switch?

We run Red Hat Enterprise Linux in parallel with other OS systems. We are satisfied with how well Red Hat Enterprise Linux works with our other products.

How was the initial setup?

Upgrading the versions is straightforward. All the stakeholders from the system side, database side, and consultants are involved in the updates. 

What's my experience with pricing, setup cost, and licensing?

The cost of Red Hat Enterprise Linux is reasonable. 

What other advice do I have?

I would rate Red Hat Enterprise Linux a nine out of ten.

We have ten people that are using the solution in our organization.

Which deployment model are you using for this solution?

On-premises


    Computer Software

RHEL for Enterprise SAP systems

  • January 13, 2024
  • Review provided by G2

What do you like best about the product?
I personally think that RHEL is best for SAP implementations as we use it for that. We perform many activities in the system these are the things I noticed - patches, customer support and enterprise level security it provides. RHEL has a great lifecycle management it has a good long term support and the OS is very stable.

YUM ( We use it to install patches) makes it easier for removing any outdated packages and install / update the newer versions which helps in removing unknown threats. It is bit difficult to use CLI environments as there is no GUI.

Our systems are on AWS Cloud, so it gives ease of installation and implementation as you know that AWS will auto install the OS we chose into the VM.
What do you dislike about the product?
2 major factors I noticed are that RHEL is mainly designed for server environments and it may not be stable in desktop environments.

The other one is RHEL won't support older software like other alternatives do.

So, I suggest to look for alternatives like SUSE if you are looking it for Desktop Environments but if you want to deploy to Cloud I would recommend it and if you are looking for HA systems and need a load balancer then please go with SUSE instead of RHEL.
What problems is the product solving and how is that benefiting you?
We use RHEL in our everyday tasks, RHEL is our primary OS for AWS servers. It is very stable compared to our servers in Azure which are running SUSE. Some benefits we have are:
1. Stable OS
2. Enterprise Scalability
3. Ansible for Automation
4. Ease of integration with other RedHat Softwares.

We are using SUSE in Azure for load balancing as it is more suitable for the environment.


    Ambrish M.

The best Linux distro for office use and developers, has a very clean UI and simple desktop.

  • December 31, 2023
  • Review provided by G2

What do you like best about the product?
First of all Redhat is very easy to use and easy to install and requires very minimum hardware and can be used for official purpose and development both. The redhat community always keeps in the touch of its customers by contacting over mail and send regular updates. it supports most of the package management tools like rpm,yum etc . which makes it easy to use implement and easy to maintain.
What do you dislike about the product?
This distro is mostly used by enterprises but it is user friendly it should be sold to normal users also that it can be familliar with most of its customers.
What problems is the product solving and how is that benefiting you?
This distro is used as a server in my organisation and it is working very well and serving every purpose for which it was implemented.


    Manuel Paula.

Has a top-notch knowledge base, significantly simplifies risk management and compliance maintenance

  • December 13, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Red Hat Enterprise Linux for my infrastructure and OpenShift primarily for its Kubernetes capabilities.

I wanted to build infrastructure based on Red Hat for commercial distribution for data centers.

How has it helped my organization?

The built-in security features significantly simplify risk management and compliance maintenance for on-premises deployments. The well-documented and regularly updated features make it easy to find solutions to any issues we might encounter.

Red Hat Enterprise Linux boasts a top-notch knowledge base. Compared to other distributions, it offers comprehensive information for each iteration of the operating system. This information is categorized by Red Hat Enterprise versions – seven, eight, nine, and so on. Likewise, the documentation and knowledge base are further organized by platform versions, like 13 and 14. This clear organization makes it easy to navigate and find the information needed for troubleshooting or understanding specific features. Given the ease of use and depth of content, Red Hat's documentation gets an A+.

The uptime has been reliable, minimizing infrastructure impact.

Red Hat Enterprise Linux's security advisories typically notify system administrators of potential vulnerabilities, allowing them to prepare for patching easily.

What is most valuable?

The most valuable feature is the OpenShift platform.

What needs improvement?

The high cost of Red Hat Enterprise Linux has room for improvement. The high cost in terms of a platform is problematic.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for six years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable. 

What do I think about the scalability of the solution?

The scalability of Red Hat Enterprise Linux depends on its deployment environment. In a bare-metal setup, scalability is directly limited by the hardware server's capabilities. Similarly, virtualized deployments are still constrained by the underlying hardware resources. However, when RHEL is used within OpenStack, the Red Hat OpenStack platform can manage both virtual machines and workflows, enabling horizontal scaling by adding more nodes to the OpenStack cluster. In this scenario, the number of chassis in the infrastructure becomes the primary determinant of RHEL scalability.

How are customer service and support?

The technical support is responsive and efficient, with a streamlined ticketing process. When troubleshooting hardware issues, their technicians typically check relevant files to diagnose potential problems with the chassis or related components.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Canonical in other open-source projects and pushed for a switch to Red Hat because of my familiarity with it in past projects. My current employer does not utilize Red Hat Enterprise Linux because of the high cost.

How was the initial setup?

The deployment complexity is based on the project and the architect of the particular solutions. There are scripts that we can use to perform the upgrades or migration. The number of people required for upgrades or migration depends on the size of the solution. For a small solution, we can automate and don't require any people. If we are using a third-party solution already in place we can achieve the same goal without a large team.

What's my experience with pricing, setup cost, and licensing?

The combined cost of implementing in hybrid and cloud environments to fulfill all our client's needs can be considerable.

Which other solutions did I evaluate?

There are only three distributions that offer commercial support. Red Hat Enterprise Linux, Canonical, and SUSE. It all comes down to the cost for each organization.

What other advice do I have?

I would rate Red Hat Enterprise Linux a nine out of ten.

The amount of people required for Red Hat Enterprise Linux maintenance depends on the type and size of each project.

Red Hat already provides tools to maintain up-to-date migration plans. These tools can not only identify which components require upgrade but also preserve any already installed elements. Additionally, Red Hat offers a web-based solution for managing upgrade processes if required. However, we can choose alternative options: implementing the solution ourselves or employing open-source software for upgrades. I see no significant challenges with utilizing Red Hat tools for the upgrade process.

I recommend evaluating all the available solutions that offer the tools that Red Hat Enterprise Linux offers and comparing their functionality and cost to avoid issues after purchase.

Which deployment model are you using for this solution?

On-premises


    Sathish T.

Excellent Choice of OS

  • December 13, 2023
  • Review provided by G2

What do you like best about the product?
The most important part of RHEL is it's security features which are top notch
What do you dislike about the product?
So far there's no dislikes as it does not give space for negatives
What problems is the product solving and how is that benefiting you?
I'm a server administrator so basically we don't want a server to be down. Rhel helps in the process


    Hussein H.

System Engineer

  • December 12, 2023
  • Review provided by G2

What do you like best about the product?
it is open source, free does not need licesne to work on, easier than other linux alternatives. easy to install and implement. have great customer support, with a big community. easy to integrate with other software and hardware.
What do you dislike about the product?
need alot of time and expertise to be expert in this product.
What problems is the product solving and how is that benefiting you?
ease of installation, and configuration, this solves our needs to get thirdparty engieerr to install this for us