We use Red Hat Enterprise Linux (RHEL) to run applications and databases related to the European Parliament's business. For example, we use SAP for financial operations. It's not my domain, but I know the leadership plans to implement AI workloads. We translate every document into 27 languages manually, but we plan to use AI and machine language translation.

Red Hat Enterprise Linux for SAP with HA and Update Services 9.2
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Enables us to configure a cluster for high availability and protect our data
What is our primary use case?
How has it helped my organization?
Using a Red Hat Enterprise Linux Cluster in the SAP environments gives us high availability and disaster recovery, so our data is safe. I think it's a geo-cluster for the whole SAP environment. Whenever something happens, it almost automatically shifts to the other.
What is most valuable?
The support for OpenShift and CoreOS is valuable, as we frequently use support services and rely heavily on Red Hat support for assistance.
What needs improvement?
When we started using Red Hat Enterprise Linux, it was a struggle to install CoreOS because we were used to using a Satellite server with Red Hat. The people in charge of setting up OpenShift and installing Red Hat Enterprise Linux on the nodes had a hard time. I don't know why, but I think it was because the OpenShift cluster included VMs and bare metal machines.
For how long have I used the solution?
I joined the European Parliament in 2012, and we have been using Red Hat Enterprise Linux for 12 years.
What do I think about the stability of the solution?
We do not have any issues with its performance. The system functions well.
What do I think about the scalability of the solution?
Scaling the operating system is transparent. We work with VMware, so whenever there is a need for more RAM and memory, the process is seamless to the customer.
How are customer service and support?
I rate Red Hat support eight out of 10. Customer service and support are excellent. Support is available depending on the priority and the support package. I am happy with the service. However, navigating through documentation can be challenging.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We started with Mini Solaris and gradually migrated to Red Hat Enterprise Linux.
How was the initial setup?
Initially, setting up OpenShift and the installation was somewhat complicated, especially when dealing with bare metal machines.
What was our ROI?
As a nonprofit business, we do not focus on return on investment in monetary terms. However, a big community makes it easy to gather opinions and help from outside sources, which is a return on investment.
Which other solutions did I evaluate?
We compared Red Hat Enterprise Linux and SUSE. While SUSE is generally the preferred Linux distro for SAP, we chose Red Hat Enterprise Linux because we had more in-house knowledge of the platform and better support.
What other advice do I have?
I rate Red Hat Enterprise Linux eight out of 10. I used to be an AIX system admin, and I still prefer that operating system. I would recommend considering Red Hat's benefits, such as support. I used to work in IBM support, and Red Hat has a significant advantage in this realm. Also, many corporations merge firms and combine workforces, and RHEL can adapt to these changes.
Which deployment model are you using for this solution?
Has a centralized development with a secure, standardized environment
What is our primary use case?
We run IT and telco workloads and applications on Red Hat Enterprise Linux (RHEL).
How has it helped my organization?
Red Hat Enterprise Linux helped us centralize development. We use a complete ecosystem of Red Hat for end-to-end development, deployment, and operations.
Centralizing development is achieved as we have clearly defined platforms to host applications, like OpenShift.
Additionally, the ACS on top of containers scans to ensure they are compliant, reducing vulnerabilities within our software.
What is most valuable?
Red Hat Enterprise Linux provides a standardized environment with Kubernetes and good support behind it. The end-to-end delivery for developing, testing, and deploying containers in the same ecosystem is a very valuable feature.
The built-in security features are fine, we don't receive complaints about them.
What needs improvement?
One area for improvement is dealing with specifics developed by Red Hat Enterprise Linux that are now end of life. We have to remediate these changes, which is a disadvantage.
Additionally, better comparisons between different stack providers in pricing and functionalities could help, especially since public clouds often appear less expensive during planning but are more costly in practice.
For how long have I used the solution?
I have used Red Hat Enterprise Linux personally since joining my company ten years ago. Within the company, it has been used for more than 20 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux performs quite well for business-critical applications. Although we have some outages, it's not unusual, and I cannot blame RHEL entirely for it.
What do I think about the scalability of the solution?
Scaling Red Hat Enterprise Linux OS is smooth and without complaints. We are planning to widen its use by moving from OpenStack to bare metal according to Red Hat's roadmap.
How are customer service and support?
The customer service rating varies at around an eight or nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
They conducted tests with Ubuntu. That said, it was less expensive and not as stable or developed as Red Hat Enterprise Linux.
What was our ROI?
There is a return on investment since we can host our applications on top of Red Hat Enterprise Linux.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is quite expensive, yet the technical support, available roadmaps, and services justify the cost. We receive value for the price we pay, including technical support, which enables business continuity and compliance.
Which other solutions did I evaluate?
We evaluated Ubuntu, but it was less stable.
What other advice do I have?
I would advise trying it out to see for yourself. Red Hat provides great technical support. That said, the pricing may need careful evaluation, especially when comparing with public cloud offerings.
I would rate Red Hat Enterprise Linux a nine out of ten.
Which deployment model are you using for this solution?
the best distribution for large scale enterprises
very good product
Highly recommend rh products
Reveal experience
Operator experience
Security Information Chief
Seamlessly manages all aspects of versioning and security, eliminating the need for intervention
What is our primary use case?
Our containerized workloads utilize Docker and Kubernetes and run on Red Hat Enterprise Linux to support Final Shell operations.
How has it helped my organization?
Red Hat Enterprise Linux helps to partially centralize our development.
The primary advantage of using Red Hat Enterprise Linux for containerized workloads is the robust support it offers in case of any issues.
Red Hat Enterprise Linux has worked well for our business critical applications.
The built-in security features are great.
One of the most significant advantages is having Red Hat behind us. If we encounter problems, we can always call them for assistance, so we are not alone with our problems.
Red Hat Enterprise Linux helps reduce our TCO.
What is most valuable?
The support from Red Hat is valuable. Having Red Hat behind us provides reassurance, and they deny unauthorized applications the ability to perform actions they shouldn't.
What needs improvement?
Red Hat Enterprise Linux's SELinux can be challenging to manage and troubleshoot, often causing frustration. While we've resolved these issues, improvements to SELinux would be greatly appreciated. Though not yet explored, Red Hat Insights could potentially aid in resolving broader Linux problems.
For how long have I used the solution?
I have been using the Red Hat Enterprise Linux for about ten years.
What do I think about the stability of the solution?
We have yet to encounter problems related to Red Hat.
What do I think about the scalability of the solution?
We install a new server if needed, and it works seamlessly.
How are customer service and support?
Red Hat provides proactive support, including monthly check-ins and arranging calls to address any issues that may arise.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do not have any other realistic options besides Red Hat.
How was the initial setup?
What was our ROI?
The greatest return on investment lies in the platform's user-friendliness. Red Hat seamlessly manages all aspects of versioning and security, eliminating the need for my intervention.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
If your budget allows, I recommend testing Red Hat Enterprise Linux. It's quite easy to install, with Red Hat providing a comprehensive setup that eliminates configuration concerns.