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67 AWS reviews

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1,141 reviews
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4-star reviews ( Show all reviews )

    Samrat Zaman

Security improvements help maintain compliance and optimize operations

  • August 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Red Hat Enterprise Linux (RHEL) is for all the tasks, which can be utility services or web services, DNS, NTP, or identity service as well as mail service in my day-to-day work.

What is most valuable?

The best features Red Hat Enterprise Linux (RHEL) offers are that it's a well-managed operating system, and I can use anything regarding the system and other features.

It is good for performance, reliability, and updates.

Red Hat Enterprise Linux (RHEL) has positively impacted my organization because its improved security helped our team to maintain compliance issues, even though it's a bit complex.

What needs improvement?

It's acceptable to work with the current system and current initiation regarding how Red Hat Enterprise Linux (RHEL) could be improved; I don't have significant frustrations.

The GUI operation needs to be improved, especially for day-to-day desktop operations.

For how long have I used the solution?

I'm working about 10 years in my current field.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) is stable in my experience.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) is a highly scalable solution, and it can handle growth and increased demand well.

How are customer service and support?

The customer support for Red Hat Enterprise Linux (RHEL) is exceptional; I have interacted with their support team, and it's awesome.

I rate the customer support for Red Hat Enterprise Linux (RHEL) a 9 out of 10.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We used Oracle Linux before Red Hat Enterprise Linux (RHEL), but I prefer RHEL now.

What was our ROI?

Red Hat Enterprise Linux (RHEL) saved our money and is good, which indicates we've seen a return on investment.

Which other solutions did I evaluate?

We have evaluated Ubuntu before choosing Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I absolutely give others looking into using Red Hat Enterprise Linux (RHEL) the advice to adopt RHEL for their other production systems. On a scale of 1-10, I rate Red Hat Enterprise Linux (RHEL) a 10.

Which deployment model are you using for this solution?

On-premises


    Ameya T.

Industrial OS

  • August 20, 2025
  • Review provided by G2

What do you like best about the product?
Stability, security, enterprise support,open source, scratch proof,virus proof
What do you dislike about the product?
Cost, limited driver support,case sensitive
What problems is the product solving and how is that benefiting you?
Easy to use and manage industrial critical problems.


    Khaled Raad

Automation eases workload while strong support mitigates downtime

  • August 19, 2025
  • Review provided by PeerSpot

What is our primary use case?

I mainly use Red Hat Enterprise Linux (RHEL) as a financial application.

What is most valuable?

I appreciate Red Hat Enterprise Linux (RHEL) for its stable product and good support. Red Hat Enterprise Linux (RHEL) helps me solve pain points through automation with tools such as Ansible. It helps mitigate downtime and lower risk because you can recover.

What needs improvement?

Regarding security requirements from my side, Red Hat Enterprise Linux (RHEL) is somewhat satisfactory, but in most organizations, they are asking for more enterprise solutions for security. If Red Hat Enterprise Linux (RHEL) can invest in monitoring, it would be great. For example, Instana is an IBM product, and since IBM owns Red Hat Enterprise Linux (RHEL), if they invest in Instana, it will be a great improvement.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux for more than five years.

What do I think about the stability of the solution?

For Red Hat Enterprise Linux (RHEL) stability, I rate it a nine. It is really stable, with no issues. I found one server running for more than two years without any issue.

What do I think about the scalability of the solution?

For scalability, it depends on the hypervisor you're using, and if you have a template, you can clone it. It doesn't matter which OS you are using, even in the cloud, it's the platform that can scale.

How are customer service and support?

I am satisfied with Red Hat Enterprise Linux (RHEL)'s knowledge base. They have one of the best knowledge bases for their products with good documentation and articles that help solve issues without needing to open a case.

How would you rate customer service and support?

How was the initial setup?

The initial setup for Red Hat Enterprise Linux (RHEL) is simple.

What was our ROI?

I don't think Red Hat Enterprise Linux (RHEL) is saving money because it is expensive, but saving time is a benefit because they have a lot of automation and good documentation, and it is a stable product.

What's my experience with pricing, setup cost, and licensing?

I can say about pricing for Red Hat Enterprise Linux (RHEL) is maybe a two on a scale where ten is a high price.

Which other solutions did I evaluate?

I think of Ubuntu and SUSE Linux as the top in my mind competitors to RHEL.

What other advice do I have?

Red Hat Enterprise Linux (RHEL) can run anywhere, everywhere, so it is easy to run on any platform. On RHEL, it is a more general OS, so I don't know if there's a particular feature to consider.

Red Hat Enterprise Linux (RHEL) helps mitigate downtime and lower risk because you can recover, but upgrades require downtime. We mostly do in-place upgrades and haven't used migration much.

We are involved in upgrading RHEL 7 because it has reached end of life; sometimes we upgrade to eight or nine. I am already a Red Hat Accelerator and a reference.

Overall, I rate Red Hat Enterprise Linux (RHEL) eight to nine out of ten.

Which deployment model are you using for this solution?

On-premises


    JayShah2

Regular security patches and stable performance ensure more focus on critical applications

  • August 05, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Red Hat Enterprise Linux (RHEL) for the web server application. The application I refer to is the web server application. I use this product in the telecommunication industry. We use it mainly for web applications.

What is most valuable?

In my opinion, the best features of Red Hat Enterprise Linux (RHEL) are security, which is the main feature, and stability, as it's a stable product. The security of RHEL is beneficial because it is pretty good, and we get regular patches if there's an issue. The best security feature of RHEL, in my opinion, is the kernel patches.

RHEL helps me save time since if the OS is stable, I spend less time troubleshooting and can focus on my application. It helps mitigate downtime for sure.

What needs improvement?

It would be nice if they could bring in more features fast enough. More features for Linux in general would be appreciated. I hope they can draw from the upstream Fedora for more features.

For how long have I used the solution?

We have not switched from a different solution; we have been using it for many years.

What do I think about the stability of the solution?

We haven't seen downtime yet, as we don't have a comparison against other operating systems. RHEL helps solve pain points such as less outage and less time spent on stability of the operating system, allowing my team more time to work on our applications.

What do I think about the scalability of the solution?

Scalability is not that significant because, nowadays, OS in general doesn't help in distributed computing; that is mainly done by technology like Kubernetes.

How are customer service and support?

I would rate Red Hat's support around an eight; we have never had to call them as we could fix issues ourselves.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

The object storage is with another vendor, and I cannot disclose it.

How was the initial setup?

Setting up Red Hat Enterprise Linux (RHEL) is fairly easy; we have automated that. The setup process is fairly easy. It takes maybe 15-20 minutes to set up RHEL.

What's my experience with pricing, setup cost, and licensing?

I would say Red Hat Enterprise Linux (RHEL) is definitely expensive. Compared to open-source Enterprise Linux like Rocky Linux or Alma, it's definitely very expensive. We use it mainly for web applications; it is very pricey for us, and I think they will be negotiating with Red Hat to lower the price.

What other advice do I have?

I have experience with Red Hat solutions. I am familiar with Red Hat Enterprise Linux (RHEL), specifically Enterprise Linux. I have more than 12 years of experience with Red Hat Linux. Currently, I use Red Hat on-premises. I use this product in the telecommunication industry. We use RHEL strictly on-prem. Overall, I would rate my experience with RHEL an eight.

Which deployment model are you using for this solution?

On-premises


    Mohammad M.

Linux: The Powerhouse Behind Seamless Open-Source Computing

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
It's Enterprise-Grade Stability and Reliability along with the Robust Security.
What do you dislike about the product?
High Cost for Licensing and Support and the slower adoption of New Features.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux provides a stable, secure, and enterprise-grade platform for running our critical applications. Its built-in security features, long-term support, and automation tools like Ansible significantly reduce operational overhead and compliance risks. As a result, we’ve improved system reliability, streamlined management, and scaled our infrastructure with confidence


    reviewer2745426

Using as an EC2 web server requires extra work for compliance but offers a valuable ready-to-go feature

  • July 25, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use it as an EC2 Web Server.

How has it helped my organization?

It was needed for FedRAMP Moderate compliance.

What is most valuable?

The ready-to-go AMI is a valuable feature.

What needs improvement?

It does not pass the RHEL8 STIG standards without a lot of extra work.

For how long have I used the solution?

I have used the solution for one year.

Which solution did I use previously and why did I switch?

I previously used CIS RHEL 8 Level 2.

What's my experience with pricing, setup cost, and licensing?

Check it to verify costs.

Which other solutions did I evaluate?

I did not consider any alternate solutions.

What other advice do I have?

It does not pass the RHEL8 STIG standards without a lot of extra work.


    Mukesh Kumar S

User-friendly platform has enabled quick support and efficient subscription management

  • July 18, 2025
  • Review provided by PeerSpot

What is our primary use case?

According to the price and if your use case is more worth saving, you can go with that. I can help determine what use case you want to pursue. If it is a small scale operation, you do not need to choose that option. If it is a huge business, you can definitely invest in Red Hat Enterprise Linux (RHEL).

What is most valuable?

The system is user-friendly and they have a cloud console for managing all the subscriptions you have purchased. From that perspective, it is very user-friendly to manage your subscription, and you can list out all the systems where you have installed this Linux, managing them from a single console.

We are saving more costs because we are getting immediate support. If any issue arises, we do not have to wait for someone to respond. We can get immediate quick responses from the support team. We are saving lots of time and from the customer side, we have heard that they are achieving significant cost savings from this.

What needs improvement?

The main disadvantage is that you may find the price is too high.

For how long have I used the solution?

I have two years of experience with Red Hat Enterprise Linux (RHEL), and I am currently doing projects with it.

How are customer service and support?

I would rate the customer service nine out of ten.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Red Hat Enterprise Linux (RHEL) is basically from Fedora. I worked with Fedora and CentOS. Red Hat Enterprise Linux (RHEL), Fedora, and CentOS are all from the same Linux family. I have also used Ubuntu.

What about the implementation team?

We are a service-based company delivering services. We provide subscriptions to customers, implement them, and then complete our work.

What's my experience with pricing, setup cost, and licensing?

You definitely need to consider the cost and determine if it is worth the investment. If your use case is larger and you need immediate solutions, then you should consider the cost. Technology-wise, it is very good and reliable.

What other advice do I have?

I am working with Red Hat Enterprise Linux (RHEL) and am certified with the OpenShift platform, which is a Kubernetes platform. The company I currently work for operates both on-premise and in cloud environments.

Regarding patching, if any issues arise or security issues such as hacking or vulnerability issues occur, they will first address it through engineering and provide patch support to customers as the first priority. After that, they release it to the open source part. This patching process makes it more secure.

The immediate support and response time are good reasons to use Red Hat Enterprise Linux (RHEL). My overall rating for this solution is 9 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Albert Lacerda

Offers a fast and optimized setup with room for improved adaptability on older hardware

  • July 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

The main use cases with Red Hat Enterprise Linux (RHEL) for me are hosting Oracle databases, Oracle server database, and MariaDB. When we need to install Oracle, we put it on Linux, and it usually was Santos in the past. Then we moved to Oracle Enterprise Linux or Red Hat, and when Oracle released the Linux distro, we moved to Oracle because the devices are really open source.

What is most valuable?

Some of the best features of Red Hat Enterprise Linux (RHEL) include stability; it doesn't break. Stability, along with management tools and users for management tools that they add to the Linux distro, are important. The main reason is stability. In the server area, we don't want change. That's why we're trying to move back to Debian, because Debian is stable—old, but stable. 

Red Hat Enterprise Linux (RHEL) does help save time because the setup and general installation experience is very optimized and well-established. I made tests installing and setting up radioactive environments for virtual machines, and it was a very good experience, fast.

What needs improvement?

Red Hat Enterprise Linux (RHEL) is for on-premises only; we try to avoid the clouds as much as we can. In Brazil, we are seeing an interesting movement with small cloud providers because Amazon, Google, and Microsoft are too expensive. I am noticing the rise of many small companies that build small data centers and offer cloud services to small companies. They prosper with a better price and a simpler solution—not a fancy data center with sophisticated security. Just a small space with a decent Internet connection and a stable energy source, and they are good to go. People are prospering with this model of small cloud providers.

The main difference between Red Hat Enterprise Linux (RHEL) and some of the others that I'm evaluating now is that Red Hat tries to use more recent packages. The problem with Debian and some of the stable distributions is that they are too conservative, and they keep the version progress very slow. I sometimes develop and create things that need more recent packages and libraries, and with Debian, I usually struggle with that. Red Hat usually provides the new ones—stable, but new. That's one of the best features of using Red Hat. Ubuntu also upgrades some important libraries from Debian.

For how long have I used the solution?

I have used Red Hat Enterprise Linux (RHEL) for more than fifteen years, because we have some infrastructure on it.

How are customer service and support?

I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as excellent; they have a great technology base on their website, but it requires a subscription. You might think you get free access, but I really don't prefer it. I usually find other sources. I know they have a very good knowledge base with excellent documentation, but I usually don't get access to it. I have not reached out to their support, so I do not have any personal experience with Red Hat support. The support that we really use from time to time is Oracle. My clients use the Oracle database, and they all pay for support. We use it because my partner, who is an Oracle database administrator, frequently deals with problems with Oracle and uses their support, and it works very effectively.

How would you rate customer service and support?

Positive

How was the initial setup?

My thoughts on the deployment with Red Hat Enterprise Linux (RHEL) are that it's easy, there are no problems at all. It's very easy, including in the cloud; they offer many partners, and it's really easy to move your loads to the cloud with Red Hat. I believe it's easier than with Microsoft. However, my clients usually do not get involved with this; most of them are Microsoft-based.

What was our ROI?

The ROI with Red Hat Enterprise Linux (RHEL) is useful if the company requires accountability or a formal contract, because they usually need someone involved in some kind of accountability process when lawyers get involved. Only in that situation does it make sense to pay that price. Usually, companies that are required by law to have licensed products, such as banks and insurance companies, have obligations by law. This is especially true in Brazil, where the insurance market is very regulated. It makes sense for these companies to have a license contract, particularly in the case of security leaks and similar issues.

Which other solutions did I evaluate?

My experience with the pricing or licensing for Red Hat Enterprise Linux (RHEL) indicates that our clients never chose to purchase a license. I watched the prices a few months ago while considering buying one for myself, and they were expensive; it's not a reasonable price, especially for small companies. The business value of Red Hat Enterprise Linux (RHEL) is compatible and on the same level as other Linux distributions I have used. They all charge the same for their products. I usually don't see much difference. When I compare the price of Red Hat Enterprise Linux (RHEL) to that of Windows, they are basically the same price, just a little cheaper, a small fraction. All of these big corporations try to squeeze the clients as much as they can. The only exception is Broadcom, which seems to try to charge an absurd amount for their products.

What other advice do I have?

My clients all have their own firewall solutions and network security solutions that they purchase. We usually don't deal with that. We just keep the built-in firewall running, and that's all. That's the main feature that we use on Red Hat and other distros, the built-in firewall. 

Security Enhanced Linux (SELinux) is something we do not engage with. Last week, I tried to install a new version of Oracle Enterprise Linux from Red Hat on an old HP server, Gen 5, but it did not work; I needed to go back to Ubuntu. Ubuntu, even in the new version, uses a kernel that works on old hardware, so we have to deal with this situation. If you have old hardware and need to repurpose an old server, you can't use these new distros. Even Oracle does not work with very old equipment, more than ten years old. 

I would rate Red Hat Enterprise Linux (RHEL) as a seven or eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Daniele Palumbo

Offers affordable pricing, comprehensive support, and robust knowledge base

  • July 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

I set up Red Hat Enterprise Linux (RHEL) for my customers. The customers either install some middleware on top of it or manage it directly from my company, or the customer will manage the application on top of the server directly.

What is most valuable?

The most valuable feature is the support. The support from Red Hat is definitely valuable. Having a Technical Account Manager facilitates getting to the core of the issue and eventually tries to correct the behavior of the operating system in case something is not fitting what I expect.

The knowledge base offered by Red Hat Enterprise Linux (RHEL) is definitely good. Most of the simple issues can be fixed by going through it, including sometimes third-party issues that happen. I can mention a couple of incidents that occurred, one with CrowdStrike and one with Qualys Cloud Agent. In both cases, the knowledge base was informative about the existing issues. If I was a customer of those partners, then I would have been affected by problems that came from third-party products. Generally speaking, the knowledge base is absolutely good for problems that come from Red Hat itself.

The most important security feature in Red Hat Enterprise Linux (RHEL) is the readability and detail of the security report. From a security perspective itself, it is not a game-changer, but when it comes to communicating to the customer that something is not an issue, this is beneficial because I can reference an article that is easily readable by the customer.

What needs improvement?

Red Hat Insights is definitely helpful, providing information that I would not spot otherwise. However, there is room for improvement. Red Hat Insights needs to be able to manage in a detached environment, which is on the roadmap as far as I know, because we are working with big banks, and therefore, we cannot have too much direct connection, especially from the cloud to the server. Another open point is that from Red Hat Insights, I cannot make use of my own Ansible Automation Platform, unless I'm mistaken. 

Red Hat Enterprise Linux (RHEL) is derived from Fedora. Sometimes, we encounter features in a server environment that are more suitable for desktops, leading to unexpected complications. For instance, networking on a desktop is typically designed with different priorities compared to a server. We often find ourselves forced to use features originally intended for desktop use, even when simpler alternatives would be more effective and manageable. This complexity can be unnecessary, as it adds layers of functionality that do not provide any real value. Ultimately, users should be able to manage their connections without being overwhelmed by features that are irrelevant to their needs.

A downside is that it is sometimes difficult to agree on product modifications. For instance, one issue we encountered was that certain commands were not responding as we expected. Another example, which might be easier to understand, is during upgrades when certain directories are reverted to their original permission settings. This contradicts some hardening recommendations and makes it more difficult to advocate for a change to practices that have been in place for a decade, even when there are valid reasons for the change. It’s important to note that the resistance to change can be attributed to their collaboration with upstream developers, but that’s just our perspective.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for more than 12 years.

What do I think about the stability of the solution?

It is definitely a stable product. As I shared previously, my main concern is about desktop components that are coming into the newest release. If RHEL 6 was definitely a 10 out of 10, now with RHEL 9, I would rate it a 7 out of 10 because it no longer allows me to have a clear understanding of what is going on and a clear configuration that speaks for itself. The shift towards configuration as code has some drawbacks in this case.

How are customer service and support?

With a Technical Account Manager, we have a very individual approach. I would rate the technical support from Red Hat a ten out of ten.

The support has had a positive impact. I was able to go through a huge incident that required getting to the core of the problem, such as what happened with CrowdStrike. It involved an issue perceived on the LDAP server caused by a change performed in the code of Red Hat. My feedback is that the support is always great when addressing complex analysis, and that's the most important value-added aspect I will mention.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I used different solutions before Red Hat Enterprise Linux (RHEL), but not from an enterprise perspective, so without support. I used Debian and Slackware and other similar solutions. I decided to switch mainly because of the support. 

When I switched from my previous job to my current job, they were already using Red Hat Enterprise Linux (RHEL). I am working with banks, which are highly regulated, and I need backend support from the vendor in order to work with the bank.

What was our ROI?

We have seen a return on investment from Red Hat Enterprise Linux (RHEL) so far. I don't have any specific metrics, but the penalty we would have faced if Red Hat had not helped us in identifying the problem would have been millions of euros.

Red Hat helps to mitigate downtime and lower risks through support, engaging them at the right time to promptly resolve issues. Red Hat Insights also assists in this regard.

What's my experience with pricing, setup cost, and licensing?

I'm the one who's managing that. I find the pricing of Red Hat Enterprise Linux (RHEL) affordable, but the subscription model is something that the business units of Red Hat need to revisit and fix.

Which other solutions did I evaluate?

I participated in a review to eventually switch to SUSE and to Oracle Linux as well. Oracle Linux is a definitive no, mainly because of the support. The support from Oracle's side is awful. I don't want to ever have a case with them because it's terrible. For SUSE, it was mainly a matter of cost-benefit since we didn't have the chance to go into depth on that because the cost was not a game-changer, and we would have had to reinstall the whole 7,000 servers, so it was too much to get the benefit from the reduced cost.

What other advice do I have?

I would rate Red Hat Enterprise Linux (RHEL) a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Shiva Kumar P.

Best enterprise linux in industry

  • July 11, 2025
  • Review provided by G2

What do you like best about the product?
RHEL is what you go for when you need your systems to “just work” — securely, consistently, and with help when you need it.
What do you dislike about the product?
RHEL isn’t free — you need a subscription for updates, patches, and support.
What problems is the product solving and how is that benefiting you?
RedHat Linux is a production-ready operating system that is reliable and robust performance.
Recommendations to others considering the product:
Please update your software on regular basis. Apply the patches as soon as released