What do you like best about the product?

Very well documented. The support team responds quickly through the dedicated slack channel. The servers they provided offer low latency and good audio/video clarity. The SDK handles everything from communicating with servers to encoding/decoding transmission. They've also offered a plug-n-play UI element to render videos from other users, which takes care of varying video quality based on network stability. User roles with moderation tools are also a plus point giving the room owner more control.

What do you dislike about the product?

No criticisms. I prefer their SDK handled foreground service on Android to keep rooms running in the background. For the time being, developers are required to take this on their own, which is not appealing when you are not working on native platforms and have little to no experience in the field. Adding this will be helpful in the future, along with configurable controls in the notification itself (muting, leaving call, etc.)

What problems is the product solving and how is that benefiting you?

Streamlined handling of audio and video for group calls and mentor sessions. 100ms made it easier for us to have full-fledged audio rooms in our app. Screen sharing on iOS and Android was necessary, and 100ms enabled us to provide that feature. They have encapsulated all the problematic aspects of WebRTC and made a simple package for developers to use. We just had to focus on building a UI around it. Their user role segregation options also made moderating easier for us, especially with full configurable controls through their web panel, allowing us to change properties on the fly.