Once a mighty company

• By Mike
• on 05/20/2023

I've been an advocate for using Palo Alto firewalls for over a decade. They were so far ahead of everyone else. The gap has closed quite signficantly, and they still shine when it comes to being a full layer 7 firewall. The problem is that the company has grown too large and the product has tons of bugs, support is non-existent. They hire people off the streets to support them because they have such a large customer base, and these "off the street" people in turn hire people with even less skill than them. It's a crap shoot when deploying PANS these days, as you run into all kinds of issues, and don't even think about opening a case. You will have to invest tons of times to over explain the issue, be fed with useless documents (you can find those yourself), and escalate multiple times, and then if you're lucky, you may find someone that can find a bug , which will almost never get fixed.