Admin and User friendly ZTNA
What do you like best about the product?
While providing extremely secure network access, it is also very friendly to use for both Admins in configuration and users for access. Appgate is also a favorite vendor of mine because of their scheduled monthly follow up meetings. I wish all vendors did this. Most of the time they are very quick, nothing to report from our end, but even on those it gives me a chance to find out latest features, or triggers something in my past month that I have as a question. The product is great, but the customer service puts them over the top.
What do you dislike about the product?
The only negative thing I would say is I wish there were template/defaults during the initial setup, expansion. You have to configure access to IP/Ports and I would think there would be some standard templates for things like Print Servers, Windows File Servers, etc. - but we had to trial/error some things. Appgate was great at helping me through this, but I wish there were some templates to have more confidence we got it 100%.
What problems is the product solving and how is that benefiting you?
This is much easier/better for our users over a traditional VPN client. It is also much more granular security than a VPN Client.
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