We are using CyberArk Identity for user provisioning, and we have integrated multiple applications, most of them being SAML-based authentication ones. 

We are also provisioning users to target applications and using CyberArk Identity as an authentication method for two-factor authentication.

I have worked on multiple projects where we have integrated external IdPs with CyberArk Identity. We have also implemented AD integration to get users from Active Directory to CyberArk Identity. We are using the reporting functionality and role-based access control. 

We have created several roles for one client where I was working. It was an all-suite ISPS model that CyberArk has where CyberArk Identity, Privileged Cloud, and all those applications were present. In this case, we were using roles from CyberArk Identity to grant users access to their respective safes in the Privileged Cloud.

The UI is very simplified, and the documentation of CyberArk Identity is very crisp and clear. The support of CyberArk Identity is also really good. 

From the support perspective, there is an excellent feature for identity verification. 

When someone calls with identity issues, CyberArk Identity has provided one of the best features where we can use MFA verification. It sends a code to the user and validates the caller.

CyberArk Identity can be integrated with applications such as Secure Hub, Secrets Hub, Conjur, and Privileged Cloud. However, getting usage reports for specific applications is difficult. Tracking user activity across different integrated applications is challenging as the logs don't provide detailed information about which application users accessed.

The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowledge of their scripting language to pull different sets of reports. 

Though the out-of-the-box reports are good, they should simplify the reporting process to make it easier to pull all reports. The documentation for the reporting functionality is not very clear, which creates conflicts. 

Additionally, CyberArk Identity needs to enhance features such as import scheduling and document clarity for new aspects such as Flows.

I have been using CyberArk Identity in my career for almost four years.

As part of maintenance, we haven't faced any downtime with CyberArk Identity. If there are any outages, CyberArk is responsible, and they usually address them very quickly. The services were operational 24/7. 

Previously, we faced some issues where when users were provisioned and we tried to delete them, the entry was deleted from the back end, however, a ghost entry still existed in CyberArk Identity. We did not have an option to delete that particular user, which caused issues when trying to provision the same user again from AD.

The quality of support is really good. They respond immediately when requests are raised, and they are always available for priority one tickets. The only requirement is having access to their community portal to raise cases. The support is comparable to other SaaS products such as Okta.

The initial deployment was straightforward. CyberArk provides the tenant, and the documentation for integrating with Active Directory is clear. You need to build the server and set up the agent. The AD integration itself takes about ten minutes, but the complete process, including server build and approvals, takes a couple of days. If all resources are ready, the actual integration is very straightforward and takes only five to ten minutes.

We are partners providing services to other clients. I am an implementation engineer responsible for designing, architecting, and deploying solutions for clients.

I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences their decision to choose the solution.

Okta is a more mature product compared to CyberArk Identity. Policies and customization are easier with Okta. Integration with different applications through the Okta Integration Network is straightforward, with clear guides and steps. CyberArk Identity could improve in these areas. The main difference is in the UI and some features. 

The reporting functionality in Okta is superior. In Okta, you can control imports and manually import users from AD, applications, or CSV files. These options and the ability to schedule periodic imports are not available in CyberArk Identity.

Comparing CyberArk Identity with products such as Ping, Okta, and RSA, CyberArk Identity still needs product development, as Okta offers additional features. Some features of CyberArk Identity are excellent, however, Okta is more user-friendly. The reporting functionality and Flows are areas for improvement. Since Flows is a new product, it needs to mature. They should conduct training, educate people, and provide clear documentation for better utilization.

In the Identity user portal, you can create secure notes, upload passwords or keys, and create bookmark applications. We have encountered some glitches when sharing applications with others, where users face issues despite having correct permissions.

I rate CyberArk Identity eight out of ten.

My use case for CyberArk Identity involves multiple reasons: for identity to gain access to the clients' environments, to provision on-demand access, and to provide services via the Access Manager.

I find the CyberArk Identity portal quite intuitive; it has changed a lot over the last year and a half. 

If you think logically and understand your environment, it is easy to establish a suitable setup for yourself and all your vendors. I did see an impact on operational efficiency with CyberArk Identity. 

If you look at all the technical requirements to set up a VPN or an access management tool, where you need to integrate four, five, or six different services with the CyberArk side, it is significantly easier. You provision a server on the inside and simply assign the services allowed from the outside by ticking a box to grant access. The person can then either scan a QR code or receive an email to log in.

CyberArk Identity has indeed helped reduce the mean time to detect; it has also aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts. It also helps in preventing attacks, as someone trying multiple times to log in, and the trigger on whatever login is used aids in maintaining a quick view of what is happening.

Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options.

I have been working with CyberArk Identity for coming on four years now.

The solution's stability depends on your connectivity most of the time, so if you've got a bad network, it will not be stable, but with a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.

CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.

I would rate technical support from CyberArk a nine out of ten; there's always space for improvement.

After implementing CyberArk Identity, in a big implementation, it took about four months for my organization to see time to value, while in a smaller implementation, it was a month.

My experience with the pricing of CyberArk Identity has been good, as we've got a good relationship with the team, whether in South Africa, where I am or globally; we maintain a strong relationship and have been competitive against any other identity solutions.

My experience of working with CyberArk solutions is quite extensive. With CyberArk tools, I have experience working with Privileged Access, Identity Access, and Secrets Manager, although with Secrets Manager not as much, but the other two quite extensively.

My relationship with CyberArk is as a partner. I purchased CyberArk Identity through both the vendor and AWS Marketplace, as it depends on what the client wants: through the vendor for purely bespoke installation or architecture and AWS for ease of use.

I would rate CyberArk Identity a nine out of ten overall. 

I understand that different people have different requirements, which might mean they don't experience it the same way as I do.

Essentially, our use case for CyberArk Identity involves automating customer interactions and engagement, as well as onboarding new clients.

Being in retail and marketing, CyberArk Identity has made it easier to onboard new customers online, making the process much faster and efficient.

Interaction with customers has improved greatly through CyberArk Identity software through automation of most of our processes, thus freeing our time to concentrate on other key strategic activities of the company. 

Cyber Identity has improved our workflow processes and seamlessly enhanced our client engagement, as well as streamlining our operations and interdepartmental collaboration. Tasks we used to perform manually are now automated, thus increasing efficiency and productivity.

Additionally, we no longer have any fear of our data being infiltrated by an unauthorised person because of the security features it comes with. Tracking processes, workflows and audit trails works perfectly well.

It has a user friendly interface and dashboard.

The best feature of CyberArk Identity is the single sign-on (SSO) feature that offers quick and one-click access.

The second feature that I enjoy so much is the endpoint privilege security, which safeguards our sensitive information and protects against security threats.

One benefit of the software is the enhanced security. It provides strong authentication, improving our operations and access controls. Additionally, it streamlines operational processes, reducing the administrative burden on our IT experts and security teams.

The value of the software was immediate, especially for the onboarding of clients.

One area for improvement is the complexity of learning how to use the software for new users. It requires training.

I have been using CyberArk Identity for two years.

Very stable.  Our data is safe with CyberArk Identity.

Very positive and promising. I give it a nine.

Satisfactory and knowledgeable.

Positive

I have not used many other solutions to compare it to.

Straightforward.

We spent 2-3 weeks deploying.

Vendor.

High.

We have saved over 50% of our time to concentrate on other strategic activities since we deployed CyberArk Identity.

The pricing for the solution is fair.

No

I would highly recommend this product without hesitation due to its numerous advantages, features, and benefits, such as unified access management and high-level security.

I am a user. I am available for reference anytime.

On a scale of 1 to 10, I give CyberArk Identity 9.

CyberArk Identity is mainly used for accessing servers, partition management, and rotating passwords, especially in sensitive sectors such as banking and to protect patient data. It's crucial for complying with regulations and ensuring that administrative tasks such as encryption key management are streamlined.

CyberArk Identity provides an easy identity portal, single console, log capture for GRC compliance, and efficiently rotates passwords unknown to users, enhancing security. These features aid in reducing the attack surface by blocking unauthorized access and preventing exposure of internal solutions in sectors such as banking.

Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good user experience with access management.

We have been working with CyberArk Identity for more than five years. Previously, I worked with other PAM management tools. Currently, most customers are choosing it as a premier product, which is why we are focusing more on CyberArk Identity.

They charge reasonable money for the features they provide. The price is reasonable for the product.

Positive

While Arkon PAM is a competitor, that product is not as good nowadays. CyberArk Identity is at the top. When it comes to premium products, CyberArk Identity stands alone.

The setup process for CyberArk Identity is singular, but it differs for all customers. Customers provide the data for implementation, based on which we receive payment. From a product perspective, it's easy, but we need to gather customer data and implement according to their requirements.

Other vendors include CrowdStrike and SentinelOne.

Customers in the banking sector don't expose what solutions they have inside their systems for security reasons. My overall rating for CyberArk Identity is nine out of ten.

If I have a core banking application platform with users or privileged users accessing that particular environment, I have to ensure that the right people are accessing what they're supposed to access. I need to have proper monitoring on them, ensuring that privileged accounts are not being shared and that generic accounts are not in use. For instance, if someone accesses the core banking application and performs changes or transactions, this solution enables me to track who did what in that session and even monitor or replay the session of that person's actions.

CyberArk provides identity governance. It gives you control of who, how, and what is accessing your environments. It provides simplicity for privileged users to access the environment. 

When using IAM and PAM, CyberArk Identity is the best choice. If it is just one model, for IAM, I prefer others like One Identity. For PAM, CyberArk Identity is the best. 

Furthermore, CyberArk Identity provides identity governance and gives me control over who and how access to environments occurs, offering significant confidentiality in what is accessed. 

Initially, people find it challenging to adjust to these changes, however, over time, it becomes time-saving as there's no need to access each device individually. Instead, there is a single pane of glass or platform that administrators can log into to manage environments efficiently.

The partner portals are and support portals are very good. 

CyberArk Identity's ability to safeguard financial services infrastructure is good. If you have your core banking application transformed, and have privileged users accessing the environment, you can control who and what is accessing where and generic accounts cannot be used. If some accesses core banking functionality, you will be able to track what a person is doing.

Its ability to help meet compliance requirements is good. It covers ISO standards. We easily integrate password policies. It helps us protect access within an organization. 

It's helped us to comply with PCI DSS.

There are a lot of time savings. There's a single pane of glass to log into to access the environment. We don't have to go through individually.

We've reduced risk exposure. Instead of logging into different platforms, you just log in to one single platform. You have your resources being allocated to you. In this way, it also identifies you, with a single sign on privileges. It gives you protection in terms of not using generic accounts or administrative accounts that everybody uses. All credentials are saved in a particular system known as a vault, and only a particular port and a particular IP address can access the vault. Now, there is one way in or one way out. It doesn't create any vulnerabilities whereby people or unknown entities can enter easily.

It impacts zero trust security strategies. It prevents lateral movements in the organization. You cannot be gaining access to a privileged account. 

The solution helps with operational efficiency as it provides a very secure mode of access.

Integration or deployment is extremely difficult for CyberArk Identity. For example, vault integration and deployments are very tedious and involve components like HSMs, requiring extensive skill sets and knowledge. This complexity is especially true when integrating into various environments, service applications, and session monitoring setups. It is very demanding.

I've deployed two solutions so far. I've worked with the solution for about three years, since 2021. I haven't worked with the projects this year. I've done some POCs.

With respect to stability, I find that stability is very good. It is very stable.

The solution is very scalable.

I'm also aware of One Identity.

The initial setup was complex. It was very complex when it was my first time handling an implementation.

We were the partner deploying for a customer.

CyberArk Identity is slightly expensive compared to others. That said, it offers value for money. It comes with additional resources that I need to spin up on-premises. So, if I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.

I would probably give the solution a seven out of ten. 

It offers the best PAM solution you can get compared to others, compared to One Identity.

Deployment is complex. If you are deploying CyberArk Identity, you should have the skill sets, knowledge, and resources to manage it. It is not easy to manage or deploy CyberArk Identity. 

We use it to protect our login credentials within the computers and tablets that we provide to our team for field tasks.

Being able to integrate CyberArk Identity with Microsoft Defender is valuable. This integration feature is integral to maximizing the security benefits we get from the system.

To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service.

I have used the solution for one year and a half.

We have never experienced downtime or crashing. I have not encountered such issues.

The solution can be scaled. If we have subscribed, we are able to use it on different laptops and tablets. It does not limit us, even if I have ten or more devices. We can use it on different phones and computers, demonstrating its scalability.

There are times when there is a delay in handling my inquiries via email. I would rate them an eight out of ten.

Positive

We have not used other solutions. This is the first software that we are using to protect our data and access information within the organization.

It was very easy because after we developed an interest, we went through the training on how to install it best, so while installing, we found things very easy.

It took us one day for us to become familiar with everything. We were able to realize its benefits immediately after the deployment. 

It does not require any maintenance.

We had three people involved in the deployment.

The pricing is acceptable. It is worth considering what we are protecting with the amount charged.

A simple advice would be to have an IT person on the team for the software installation.

Overall, I would rate CyberArk Identity a nine out of ten.

I work with Direct Identity. I was studying CyberArk, and I have used it a few times. Then I switched to a new project. I have some experience with CyberArk Identity.

What I like most about CyberArk Identity is the model that is in place. It is very good. It is the most powerful access management system. There is a lot of security - especially when you have to onboard and allow access for new users for the corporate and new applications. It's wonderful.

We saw results very quickly. I saw the power of identity management almost right away. It's one of the best in the industry. It competes very well against other solutions and Active Directory. It's very low cost in comparison to Microsoft solutions. 

Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.

The implementation can be difficult. They have so many laws and filters that it can be overwhelming.

A few months, or maybe two months ago, was the last time I used the product. I managed different multifactor accesses for users. When using you must sign in with corporate credentials to authenticate the users. The authentication can go through the phone or email. 

It's a very stable solution. When you have it in the cloud, you have CyberArk every time you need it. In the time I have been here, I have not experienced a fall in the service of CyberArk. There is no risk in the stability.

I have contacted technical support. We used their help with virtual machines that CyberArk gives. I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It was a very good experience.

Positive

A different solution can be, for example, Microsoft Azure Active Directory. It is a very powerful identity management system and very good for a company that needs to improve constantly. Another good solution instead of CyberArk can be SailPoint, which has been making significant strides in recent years.

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. 

The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy.

You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less.

There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance. 

We do not use a third party for implementing CyberArk. We can contact CyberArk directly if we have questions.

Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company with 1,000 employees, it can be very good.

It is also a very necessary solution. Every company needs identity management for security within the corporation. It is essential to prevent unauthorized access and maintain strong barriers against hackers.

A different solution can be, for example, Microsoft Azure Active Directory. It is a very powerful identity management system and very good for a company that needs to improve constantly. Another good solution instead of CyberArk can be SailPoint, which has been making significant strides in recent years.

Out of everything, I will rate it nine out of ten. 

It can be a language barrier, however, not necessarily if you understand English quite well. There is complexity in understanding the multifactor access, however the CyberArk interface is wonderful. I like it. It gives the user a very good, simple way to access different features of the CyberArk product.

I have no relationship with CyberArk. I've only worked with the product.

I use the solution in my company for its vaults.

The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster.

At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.

I have been using CyberArk Identity for three years. Our company has a partnership with CyberArk.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

As my company has a partnership with CyberArk, we don't face any challenges with the support part. I rate the technical support a ten out of ten.

Positive

In our company, we haven't faced any such challenges with the product's initial setup phase because our requirements were pretty clean and clear.

The solution is deployed on an on-premises model.

The solution can be deployed in two weeks, and it includes every area because my company has a complex environment.

Cost savings have been possible since my company has not had to pay any penalties after using the product. The product has also secured our company's environment.

I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap.

Against CyberArk Identity, my company tried other products like Norton and some other tools, which were not up to the mark.

My company doesn't use the tool for the multi-factor authentication feature.

I recommend the product to those who plan to use it.

The vendor maintains the solution automatically.

I rate the overall tool an eight out of ten.

CyberArk Identity's main use case is protecting privileged accounts. Although they've expanded into identity and access management, most of their business comes from privilege account management.

The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service. 

The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time.

I rate the tool's stability a nine out of ten. 

I rate the product's scalability a nine out of ten. 

Setting up CyberArk Identity is not straightforward. Typically, for the on-premise version, you need to install at least three servers that work together, although installing four servers is more common. However, if you opt for the software as a service version in the cloud, it's simpler to set up.

I rate the overall solution an eight out of ten. The recommendation is as follows: CyberArk Identity is the right product for you if you're an enterprise company. However, if you're a small or medium-sized company, you may face challenges with the on-premise solution from CyberArk Identity, and cheaper options may be available from other vendors.

Nevertheless, the tool is a strong and stable product. If you can afford it, opting for the software as a service (SaaS) solution would provide you with the best privilege account management tool.

My role involved installing agents on Linux servers, specifically utilizing a single sign-on. This implementation streamlined access for Linux and Unix administrators, allowing them to log in to any server using a single password.

The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring.

It is integrated with tools like Splunk and Dynatrace for the analysis of risk behavior and user activity. The pushing teams receive automated reports to assess factors such as login times and server activity in the last 60 days. 

The licensing for IAM and PAM tools is based on headcount and usage. Users who are not actively utilizing the resources may have their access revoked. This approach helps manage budgeting and reduces the risk impact on the organization by implementing protocols to mitigate threats.

The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support. 

I rate the tool's stability a seven out of ten. 

I rate CyberArk Identity's scalability a nine out of ten. 

CyberArk Identity's deployment is easy. For deployment, the timeline depends on the number of applications a company has. For instance, if there are around 100 applications, the deployment process is expected to take no more than two weeks. For larger organizations, it can take one month to complete. The entire IT process for creating rules and user entitlements for each application can take at least a month. For large organizations with 500 or more applications, at least 20 people are needed to manage the product daily. 

The solution is cheap and I rate its pricing an eight out of ten. 

I rate thee overall product an eight out of ten.