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    reviewer2303172

The product gives a consolidated view and is good for basic troubleshooting, but it doesn’t have good monitoring capabilities, and the data has a lot of inconsistencies

  • November 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution’s capabilities to the maximum.

What is most valuable?

The product gives a consolidated view. It has good tools for creating standard templates. It is good for basic troubleshooting.

What needs improvement?

The product doesn’t have good monitoring capabilities. It should be improved. The data has a lot of inconsistencies. We cannot trust it or rely on it. The solution has a lot of bugs in assurance and provisioning. Sometimes, in the inventory, the devices are out of sync. The AI features are very basic.

For how long have I used the solution?

I have been using the solution for three to four years.

What do I think about the stability of the solution?

The product is not stable. I rate the stability a five out of ten.

What do I think about the scalability of the solution?

The tool is scalable. If we want to scale it, it will be expensive. There should be a good ratio between scalability and cost. Our clients are medium and large enterprises.

How are customer service and support?

The technical support is not excellent, but it is good. If we seek information that is not in the public documentation, then we don't get answers from Cisco TAC. The support could be improved. If we are unsure about the behavior of a feature or application, we should get proper documentation from Cisco on how the feature should work.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment is easy after we get the IOS image. However, when compared to cloud-hosted solutions, the process requires manual work. We have to deploy it manually. If everything is ready, it takes us a full day to deploy the tool. It takes one week to deploy it if we have to prepare the network and get the IOS image.

One engineer is enough to deploy the tool. Maintenance is not super easy. The upgrades are time-consuming. The features do not work as they're supposed to sometimes. If there are errors, we have to contact Cisco TAC.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. There is a recurring license fee that has to be paid annually. There is also a one-time cost for the appliance, which is also expensive.

What other advice do I have?

We are partners with Cisco. People wanting to use the product must compare it with other tools and choose accordingly. Overall, I rate the product a six out of ten.


    Igor Bobrov

A stable solution for deployming managed services with integration and centralized management

  • October 18, 2023
  • Review provided by PeerSpot

What is most valuable?

Cisco DNA Center offers managed services and integration. It also has centralization of management. Centralized management is crucial; additional tools are available for invoicing and endpoint certification. The platform offers various features, including new Wi-Fi capabilities and access points. There is no licensing for users.

What needs improvement?

Cisco DNA Center is costly for Ukrainian customers. The functionality and connections are excellent. If the price decreases, it should become more accessible.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

The solution is suited for large organizations.

How are customer service and support?

There are several compliance issues that they are unable to resolve. The response time is very slow, and we must change the agent frequently because the agents cannot address questions.

How would you rate customer service and support?

Neutral

What other advice do I have?

People should keep an eye on the Cisco DNA Center software, which is becoming more accessible. This software is not confined to a single device due to its large size and high cost. Some customers can utilize multiple sources or partner sources and can use virtual or software clients to install it on their network. This ensures certified features on the platform.

Overall, I rate the solution an eight out of ten.




    Edmar Silva

The solution can be used for monitoring and as a troubleshooting tool to investigate issues on the wireless infrastructure

  • October 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

In my former company, we used Cisco DNA Center specifically for monitoring. I also used the solution as a troubleshooting tool to investigate issues on the wireless infrastructure.

What is most valuable?

The most valuable feature of Cisco DNA Center is the AI (Artificial Intelligence) that provides us with valuable information. Otherwise, we would have to spend a lot of time trying to understand what's going on. I really appreciate the reports provided by the solution's AI for the wireless.

For example, we had issues with the Cisco wireless controller and spent a lot of time troubleshooting it. In just a few minutes, Cisco DNA Center provided us with valuable information regarding the memory leaking in the controller. That helped us to fix the issue. For me, the most valuable feature of Cisco DNA Center is the intelligence inside the tool.

What needs improvement?

As a user, it would be good if I could plug in controllers, suites, and devices from other vendors to Cisco DNA Center. Users could use the intelligence in Cisco DNA Center for the entire environment.

For how long have I used the solution?

I have been using Cisco DNA Center for three or four years.

How are customer service and support?

I faced a few problems during the solution's upgrade process, and TAC took a few hours to fix it. I'm pretty comfortable with the solution's technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Cisco Prime and other monitoring tools.

How was the initial setup?

Cisco DNA Center's initial setup is pretty easy.

What other advice do I have?

Overall, I rate Cisco DNA Center a nine out of ten.


    reviewer2289510

A centralized network management and automation with significant room for enhancement of various features

  • October 09, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it for incorporating around four hundred wireless access points into our network infrastructure.

What is most valuable?

It enables monitoring of various components such as access points, switch cards, and other elements within the company's solutions.

What needs improvement?

We encountered issues with their response times, which had a big impact on our workflow.

For how long have I used the solution?

We started using it this year, so for a couple of months now.

What other advice do I have?

Overall, I would rate it seven out of ten.


    reviewer2178027

Stable product with essential security features

  • September 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

The availability endpoint is in the Cisco DNA Center dashboard, which allows us to push configurations and address compliance issues to all devices on Cisco network from a single location.

What is most valuable?

Cisco DNA Center provides operational support, compliance support, security vulnerability detection, and automatic scheduling.

What needs improvement?

They should include UTM features in the product.

For how long have I used the solution?

I have been using Cisco DNA Center for five years.

What do I think about the stability of the solution?

The product is stable.

How are customer service and support?

The technical support services need improvement.

How would you rate customer service and support?

Negative

How was the initial setup?

Cisco DNA Center can be deployed as a server or an appliance. It is up to you to choose which one meets the requirements. DNA Center can manage various endpoints, automatically adding new devices to DNS and integrating them with other Cisco devices. To do this, the DNA Center must be able to access the Cisco website. Therefore, this box should have internet connectivity with support for the Cisco website. DNA Center will then fetch the 802.1x authentication and client deployment information from the website and automatically deploy it to the box. It will take at least one or two days to do with automated and manual. We need to check both sides so that it's covering entire devices. Its maintenance is easy as well.

What other advice do I have?

Cisco DNA Center is a good product. There could be more features added to the dashboard. Overall, I rate it a ten out of ten.


    Cees Rhebergen

Centralized network management that offers efficiency and security

  • September 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case is for building and maintaining networks while adhering to security policies. It offers automation, security enforcement, analytics, and integration with other Cisco technologies, making it a key driver for efficient network operations and compliance with security protocols.

What is most valuable?

The most valuable features are its life cycle management and the security aspects it provides.

What needs improvement?

The weaknesses primarily involve pricing and the ongoing need for increased bandwidth and data throughput. These aspects are interconnected with the lifecycle management of the network. Security is also a concern, even though is somewhat implemented. There are no specific requirements except for user-friendly dashboards, but the definition of "user-friendly" can vary from person to person, making it challenging to define a universal standard.

For how long have I used the solution?

I have used it for a year.

What do I think about the stability of the solution?

It has good stability capabilities.

What do I think about the scalability of the solution?

It offers good scalability features.

How was the initial setup?

The initial setup was complex.

What's my experience with pricing, setup cost, and licensing?

The partnership price is notably high, but it ultimately depends on the chosen business model.

What other advice do I have?

The choice of the solution depends on the organization's size, network complexity, and whether they have its own maintenance or operational department. Organizations can opt to outsource to Cisco partners, but this decision relies on their specific needs. It's crucial to determine whether to keep network knowledge in-house or rely on external expertise. Skill versions and portfolio updates should be approached cautiously, considering customer requirements and the timing of upgrades to avoid disrupting operations. I would rate it eight out of ten.


    SinaGhozati

A scalable tool for configuration, monitoring, and security purposes

  • September 06, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company uses the solution frequently for configuration, monitoring, and ZTP, which is Zero-touch provisioning. The solution is for configuration purposes, making it a centralized configuration tool.

What is most valuable?

The most valuable features of the solution are all of its security features.

What needs improvement?

Price is an area with certain shortcomings in the solution that needs improvement.

The technical support team of Cisco needs to improve the support they provide to users of their products.

For how long have I used the solution?

I have been using Cisco DNA Center for five years. My company is a platinum partner of Cisco. I work as an integrator. There is an update each time we work with the solution in our company, so we always use the latest version.

What do I think about the stability of the solution?

It is a highly stable solution. Stability-wise, I rate the solution an eight to nine out of ten.

What do I think about the scalability of the solution?

It is a highly scalable solution. Scalability-wise, I rate the solution a nine out of ten.

Around 30 to 40 percent of my company's clients use Cisco DNA Center, which may consist of more than a hundred users.

Most big companies opt for Cisco DNA Center. The smaller companies may find Cisco DNA Center to be costly.

How are customer service and support?

The solution's technical support is an area with which my company's clients have a problem. Cisco doesn't provide good technical support unless a user has a big account that Cisco wants to retain. I rate the technical support provided by Aruba, Huawei, or Extreme Networks to be way higher than what Cisco provides.

I rate the technical support of Cisco a four or five out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup phase of the product a five on a scale of one to ten, where one is difficult and ten is easy. The initial configuration is not a problem, but working with Cisco DNA Center is hard, so there is a learning curve for all the clients.

It is really complex to speak on how Cisco DNA Center can be improved, but there are products equivalent to Cisco in the market, like Aruba Central, which is way easier to work with, including the dashboard and everything. Cisco offers a wide range of features in their management tool, making it hard for the client to work on it. It is hard to wrap your head around all the functionalities provided by Cisco, and you have to learn about the solution to get a hang of it.

The solution is deployed on an on-premises model.

The deployment time taken for the solution depends on the requirements of the company's clients. The time taken for deployment may range from a day to two weeks.

For Cisco DNA Center's deployment, there is a need for a server and an OVA file. There is also a process for configuring Cisco DNA Center by itself, and then there is another process for adding all your devices. At the end of the deployment phase, we get templates to push into the configuration part.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing an eight on a scale of one to ten, where one is very cheap, and ten is very expensive. The solution's price could be a problem for smaller businesses. There are a lot of customers who want Cisco products but are startled when they see Cisco's pricing model, which includes Cisco DNA Center. So Cisco forces its customers to purchase DNA Center with everything. If you don't buy Cisco DNA Center, then the product you purchase from Cisco won't work.

When customers see the prices of Cisco products, they change their minds and opt for other products like Aruba or Huawei.

There are no costs in addition to the licensing cost of the solution. Cisco offers a wide range of products, which is the problem with Cisco's portfolio of products since they offer different options like three years, five years, or seven years. Suppose you don't pay after three years to renew the license, then they provide you with a period of sixty days, after which the product won't work anymore, but this is not the case with products from other vendors like Aruba. If you don't have Aruba Central, you directly connect it to your suite and use it traditionally, but with Cisco, it's an obligation to have a license and renew it. Since Cisco is the leader in the market, it uses the power to force others with their terms, which is a normal strategy.

What other advice do I have?

Cisco DNA Center is pretty much a complete product.

I won't recommend Cisco DNA Center to anyone, and I would rather suggest that they use Aruba.

Cisco offers good products, and I believe they have the most solid products in the market.

I rate the overall solution somewhere between eight and nine out of ten.


    Selva Subramaniam

Helps with management and orchestration but needs improvement in configuration management

  • August 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution as a management platform for campaign work.

What is most valuable?

The solution helps with the management and orchestration of campaigns. It helps with visibility and analytics. I also like its SDA configuration.

What needs improvement?

Cisco DNA Center should improve its configuration management. It is better to have a dev version before pushing it.

For how long have I used the solution?

I have been using the product for the last two years.

What do I think about the stability of the solution?

I rate the tool's stability a six out of ten.

What do I think about the scalability of the solution?

I rate Cisco DNA Center's scalability a five out of ten.

How was the initial setup?

Cisco DNA Center's installation is complex.

What's my experience with pricing, setup cost, and licensing?

Cisco DNA Center is too expensive.

What other advice do I have?

I rate the product a six out of ten.


    Saleh Alsalamah

The product is scalable and provides excellent features, but it is not stable, and the initial setup is complex

  • August 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is useful when an organization has a mature infrastructure with all Cisco devices.

What is most valuable?

Application Assurance works very well. The micro-segmentation and Multi-Cisco DNA Center features are also good.

What needs improvement?

The product has many features that do not work properly. We can’t work on basic DNA activities. The tool has very complex features. It's not stable, and it's not fully estimated.

For how long have I used the solution?

I have been working with the product for almost one year.

What do I think about the stability of the solution?

The tool is not stable and reliable.

What do I think about the scalability of the solution?

I don't think there is an issue with scalability. The main issue with the solution is that there is no way to integrate any other vendors with it. It is scalable, but we need Cisco devices.

How are customer service and support?

It's mandatory to have access to technical support because it's a very complicated product. We have SmartNet from Cisco.

How was the initial setup?

The initial setup is very complex. We must have a mature Cisco environment and a well-defined built-in configuration on the devices. Not all the devices would work properly. We must have the latest devices. It's very complex to build it.

It takes at least two months to deploy seven switches on one site. On average, the deployment takes one to two months.

What about the implementation team?

We take help from Cisco partners for deployment. Our team does some of the implementations. It depends on the project and the budget. We need a manager, a technical team leader, and three engineers to deploy it.

We must upgrade all the devices to the optimal stable version to deploy the tool. Then, we must configure the initial IS-IS configuration. We need reachability between the devices for the product to work. Then, we must provision the devices in DNA one by one. Provisioning is the most complex process because the tool will check and verify every single command on the device.

Sometimes, the provisioning fails because of a conflict in configuration. It takes too much time to erase the configuration and redo the provisioning. After provisioning, we must configure the VLANs and the border routing from the overlay to the underlay.

What's my experience with pricing, setup cost, and licensing?

The product is very costly. We must have a DNA license and upgrade it if we use it. Money is a major issue that we have with the solution.

What other advice do I have?

We did not have any user experience issues. I don't highly recommend the tool. Organizations with expert Cisco engineers can use the product. It's not suitable for organizations that don't have any expertise. Overall, I would rate the solution a six out of ten.


    Aruna Udawatte

A stable and user-friendly solution that is very easy to set up

  • August 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

I have been using Cisco DNA Center for almost two and a half years.

What is most valuable?

Cisco DNA Center is a user-friendly solution. When it comes to configurations, they are normally expecting the current up-and-running ports.

What needs improvement?

The solution’s security side could be improved.

For how long have I used the solution?

I have been using Cisco DNA Center for almost two and a half years.

What do I think about the stability of the solution?

Cisco DNA Center is a stable solution. Compared to other software we have from a local vendor, Cisco DNA Center is very convenient and easy to handle.

What do I think about the scalability of the solution?

Cisco DNA Center has good scalability. For one customer, we deployed between 60 to 80 devices. So altogether, we have 160 to 180 devices or users using the solution. We have plans to increase the solution’s usage.

How are customer service and support?

We haven't requested any technical support from Cisco, but during the initial stage, we got some technical support from the local Cisco engineers.

How was the initial setup?

Cisco DNA Center is very easy to set up.

What about the implementation team?

Cisco DNA Center's deployment takes around 20 to 30 minutes. We get direct support from Cisco's local engineers to deploy the solution.

Normally, we get engineering support from Cisco. So when it comes to the solution's implementation and deployment, we get support from on-site Cisco engineers. We have with us a couple of engineers with Cisco certifications. We have downloaded the solution's demo. We get it tested inside our office before implementing it for the customer.

What's my experience with pricing, setup cost, and licensing?

We get a yearly license at the time we buy the product. The solution's pricing depends on the discounts we get from the local CSCO.

What other advice do I have?

I am using the latest version of Cisco DNA Center.

We have two engineers for the solution's implementation. We have four dedicated engineers for monitoring Cisco DNA Center, going through the dashboard, and updating the customers.

Overall, I rate Cisco DNA Center a nine out of ten.