What do you like best about the product?

Asana offers lots of flexibility in how you set it up and use it. We have multiple departments using Asana, and we all use it slightly different to fit our needs—depending upon what we are tracking or planning. I'm not sure about other departments, but our department uses Asana all day every day to keep track of our shared projects and tasks. I like that I can look at the overall project lists, or just look at my own task list. I like that I can customize the notifications that I receive so that nothing gets missed!

What do you dislike about the product?

We have a paid Starter account ($132/year per user x 20 = $2637) and I would love to take advantage of the "Rules" feature, but we only get 250 a month, which isn't very many for 20 users. I wish I could get more, but we'd have to upgrade to the Advanced plan and that would cost me an ADDITIONAL $168/year per user x 20 = $3360. Bummer

What problems is the product solving and how is that benefiting you?

We can track our shared project from beginning to end in Asana. At a glance, I can look and see the status of any project or task at any time. It's easy for me to see where it's at or who it's with if I need more details. We can add all of our supporting documents to the project so it's easy to find what you're looking for instead of digging through emails. It also allows me to review my employee's task lists on a daily basis to help them prioritize and manage their day.

We have an email marketing calendar that is shared, so it makes it easy to see what emails are going out when, making it easy to schedule emails and spread them out. This ensures that we don't have multiple people sending emails on the same day. We don't want to overload our customer base by flooding their email box!