What do you like best about the product?

I tested out a handful of competitors but non were as simple and as intuitive as Asana - I love how the subtasks neatly nest inside tasks which makes it easy to organize and find things again down the road. I was able to quickly onboard even the least tech-savvy team members with ease, which is a testament to the well-thought-out interface.

What do you dislike about the product?

They are NOT clear in what constitutes a free contributor. It is only after you are neck deep in projects and your trial runs out that the harrassment begins to "upgrade seats" - EVERY SINGLE PERSON in your organization that is ever tagged in a task will require a paid seat. There are no free contributors except for people outside your organization that might need to see something. Customer service was terrible and probably a bot most of the time and it took 2 weeks of emailing back and forth (phone calls were requested but never granted) to even come to finally understand that there is no way to upgrade SOME of your organization and leave the rest free. Zero flexibility.

What problems is the product solving and how is that benefiting you?

Asana helps us keep work requests out of our email and keep all the needed assets and approvals easy to access.