What do you like best about the product?

I love that Asana is easy to use (I've implemented it with many new teams and they all pick it up seamlessly), the extra delight is well.... delightful, and I feel like it's reasonable value for money overall. I also love that they continue investing in the product with new features, so it always feels like you're getting more value all the time.

What do you dislike about the product?

The customer service is absolutely appalling. They tout that they have 24/7 customer service, but there is no ability to call or live chat. Your only option is email, and it often takes them multiple days to respond. It's awful. I just use Asana daily, praying that I don't actually have any issues that require customer service support. If I didn't have so much time and effort invested, I would have jumped to a different product already for this alone, but unfortunately I'm hooked on the product. Live customer service in real time available via live chat should be a barrier to entry for a tech-focused online service product like Asana... it's truly appalling and so upsetting that they don't have it. As a paying customer especially, it's just unfathomable.

What problems is the product solving and how is that benefiting you?

Everything related to task management, collaboration with others... Asana makes it easy to review/approve marketing or documents, especially with the ability to link out to other places like dropbox. It's also great for recurring or semi-regular tasks so I don't have to remember. I have AuDHD, so Asana is a lifesaver in literally so many ways... I would LOVE it if they would just fix their freaking customer service. Live chat is a barrier to entry these days and the bare minimum for a product like this, get it together, Asana!! If I didn't have so many years invested, I would have bailed by now to a different service, but I love the product so much I stayed.