Trellix Endpoint Security
TrellixExternal reviews
External reviews are not included in the AWS star rating for the product.
Strong data protection has improved investigations and provides real-time insight into threats
What is our primary use case?
What is most valuable?
The advanced detection techniques and incident management in Trellix Endpoint Security Platform help us to prevent more advanced security breaches and enhance our advanced cybersecurity on a day-to-day basis.
I would also add that the user-friendly and robust interface of Trellix Endpoint Security Platform, along with the robust reporting tools, further aids in compliance and incident response.
Trellix Endpoint Security Platform has positively impacted our organization by providing us with real-time monitoring and analysis, where it monitors inbound and outbound network traffic. Additionally, through incident management, it provides us with alerts, logging, and detailed forensic analysis for our security teams to investigate policy violations at any given time.
Since using Trellix Endpoint Security Platform, I have seen specific outcomes such as enhanced security posture, and it has given our security teams a very smooth and enjoyable time while doing their forensic investigations through providing detailed analysis. They are able to make data-driven decisions easily.
What needs improvement?
I also found it quite difficult to configure some of the features, which is another area where false positives create issues for my team.
I give it a nine out of ten because it provides good security, but many of the machines find it heavy to run, so the algorithm should be enhanced with some additional functionality.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I switched from Proofpoint DLP to Trellix Endpoint Security Platform because Trellix is safer, keeps all our information secure, and it is much easier to use. It is also cost-effective.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
What other advice do I have?
Threat detection is effective, and the solution provides good control over device access, but it still needs better troubleshooting options for agent-related issues.
What is our primary use case?
My main use case for the Trellix Endpoint Security Platform is primarily from an antivirus perspective. We have approximately 1,200 servers where the Trellix Endpoint Security Platform is deployed.
Previously, we used it mainly on legacy servers, but now we have implemented the latest version across our Windows Server 2006, 2020, and 2022 environments.
Additionally, we rely on the Trellix Endpoint Security Platform for daily health checks, including all vulnerability assessment (VA) activities. At times, certain exclusions are also required depending on the application or server requirements.
How has it helped my organization?
Trellix Endpoint Security Platform has improved our organization in several ways. It has enhanced our overall security posture by providing stronger antivirus protection and better visibility across all endpoints. With around 1,200 servers onboarded, we have seen a noticeable reduction in malware incidents and faster detection of potential threats.
The platform’s centralized management has also improved operational efficiency. Daily health checks, VA activities, and policy enforcement are easier to manage, which has reduced manual effort. Additionally, the ability to configure exclusions and fine-tune policies has helped maintain both performance and security.
Overall, Trellix Endpoint Security Platform has provided more stability, improved endpoint compliance, and strengthened our preventive security controls.
What is most valuable?
The best features that the Trellix Endpoint Security Platform offers, and which stand out to me, are its reporting capabilities, exclusion policy handling, and detection features.
In terms of reporting and exclusion policies, the platform provides multiple options to generate customized reports, allowing us to filter data and extract exactly what we need. We receive daily requests from the client side for exclusions or process additions, and Trellix makes it easy to manage these efficiently.
Trellix Endpoint Security Platform also provides several advanced capabilities, including EDR for comprehensive threat hunting and attack investigations, along with modules for firewall, web control, ATP, Exploit Prevention, real-time scanning, and on-demand scanning. These features work together to strengthen the overall security of our environment.
Overall, Trellix Endpoint Security Platform has positively impacted our organization by offering strong protection against malware and ransomware. It has significantly improved our ability to detect and block threats in real time, while features like ATP and Exploit Prevention help reduce malware incidents and mitigate zero-day attacks.
What needs improvement?
From an improvement perspective, I am looking for a way to troubleshoot situations where the endpoint agent becomes corrupted and requires reinstallation, as there is currently no option to resolve these issues without rebooting the system.
I give it a rating of seven because, in today’s scenario, the portal is complicated to navigate. The Trellix Endpoint Security Platform dashboard is somewhat difficult to understand, and it takes considerable time to familiarize oneself with the tools and policies compared to other solutions.
For on-premises deployment, I would also like to highlight that the architecture is quite complex, which is an area Trellix Endpoint Security Platform should consider improving.
For how long have I used the solution?
I have been working in my current field for almost seven years.
What do I think about the stability of the solution?
In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.
While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.
What do I think about the scalability of the solution?
In terms of scalability, the solution performs well overall. It is capable of handling a large number of endpoints without significant performance issues. However, as the environment grows, the complexity of managing policies, agent communication, and server load also increases. With on-premises deployments in particular, scaling requires careful planning of resources, database capacity, and infrastructure components.
While the solution is scalable, simplifying the architecture and improving the responsiveness of the management console would make it even more efficient for large enterprises.
How are customer service and support?
Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they escalate it, which can sometimes be difficult.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used CrowdStrike, Defender, Trend Micro, and Symantec, and I chose Trend Micro because it had the option to handle the console easily.
How was the initial setup?
Trellix Endpoint Security Platform is deployed in a hybrid and on-premises setup; however, we are facing many issues on-premises.
What about the implementation team?
We implemented the solution through a vendor team. Their level of expertise was good, and they handled the deployment efficiently. However, in some cases, deeper troubleshooting required escalation to senior engineers, which slightly impacted the overall experience. Overall, I would rate their expertise as above average.
What was our ROI?
I have seen a return on investment; I can say that we have saved money and required fewer employees because of the complicated architecture.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing has been positive. Compared to other tools, the Trellix Endpoint Security Platform offers lower overall costs.
One of the strongest advantages of Trellix Endpoint Security Platform is its cost-effectiveness.
Which other solutions did I evaluate?
I have evaluated other options based on price and the mechanisms used by Trellix Endpoint Security Platform.
What other advice do I have?
If you are looking for a cost-effective solution, the Trellix Endpoint Security Platform is a good option, and it also offers support for legacy servers.
My company has a business relationship with Trellix Endpoint Security Platform as a partner.
Overall, I would rate this product seven out of ten.
Ensures seamless protection for diverse industries
What is our primary use case?
Our customers primarily use Trellix Endpoint Security (ENS) only for endpoint security, with some cases where they prepare for Data Loss Prevention (DLP).
The main use case for Trellix Endpoint Security (ENS) is to protect the end user and to block USB and other devices, which is why they prefer to go with Trellix. They also use it for DLP to protect email and other things in their environment.
What is most valuable?
They find Trellix Endpoint Security (ENS) easy and user-friendly for their environment, which is why they choose Trellix. Additionally, it has a more manageable console compared to other products, which they felt were more difficult.
For incidents, we don't handle them directly because we provide the services for installation and management. We have our own SOC team that manages Trellix Endpoint Security (ENS), offering support. Any incidents that occur are taken care of via email for our customers.
What needs improvement?
Some customers feel that the Trellix Endpoint Security (ENS) agent consumes more memory and resources in their environment, which is a major issue we are facing. This causes their endpoints to consume more CPU under subscription, resulting in a feeling of slowness in their processes.
For how long have I used the solution?
I have been working with Trellix Endpoint Security (ENS) for the last two years.
What was my experience with deployment of the solution?
Trellix Endpoint Security (ENS) is easy to scale and we have not encountered any scalability issues.
The solution is easier to set up compared to Trend Micro. I would rate the setup of Trellix Endpoint Security (ENS) about a nine out of ten.
It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.
What do I think about the stability of the solution?
Trellix Endpoint Security (ENS) is a stable solution, and we have not faced any stability issues.
What do I think about the scalability of the solution?
Trellix Endpoint Security (ENS) is easy to scale and there are no issues with scalability.
How are customer service and support?
We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a perfect ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Trellix Endpoint Security (ENS) is not challenging to set up and is easier to implement compared to Trend Micro. I would rate the setup about a nine out of ten.
It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.
What other advice do I have?
Currently, we are working with Trellix Endpoint Security (ENS) and Trend Micro, focusing only on Trellix.
I am not entirely sure about the integration capabilities Trellix Endpoint Security (ENS) provides, and I am not very familiar with those features either.
For those wanting to use Trellix Endpoint Security (ENS), I recommend it for protecting their environment in an easy way. It is straightforward to know and features no complicated deployment, and we also appreciate the support we receive.
My total rating for Trellix Endpoint Security (ENS) is a ten out of ten.
Long-term compatibility boosts performance while integration support needs improvement
What is our primary use case?
Our biggest advantage is the compatibility with a variety of laptops. The compatibility with old laptops and new laptops is the most significant advantage.
We are not using the response automation functionality because we're only using it for encryption and for DLP, so there is no response automation we are utilizing.
What is most valuable?
We have to maintain it because when new versions of Windows are released, we must test the compatibility and functionality.
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
They have fixed the previous issues.
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
What other advice do I have?
It has more to do with enhancements of features and functionality. There's nothing much which has come out, and it's been a product that we are running for so long with not many support cases that open up for us.
I would rate Trellix Endpoint Security overall as six and a half out of ten, closer to seven rather than six points.
Excellent threat detection and smooth maintenance with powerful AI utility integration
What is our primary use case?
The company is using it for cybersecurity, malware, and anti-malware.
How has it helped my organization?
We have customers who were facing challenges with traditional security solutions such as Trend Micro or Symantec that were not working. They would receive reports indicating no malware in their network. However, when we implemented Trellix Endpoint Security in their network, multiple types of malware was detected.
What is most valuable?
The solution is easy to manage, easy to implement, easy to install, and the support is excellent.
The detection capability of Trellix Endpoint Security is higher than traditional antivirus solutions.
The AI functionality has proven quite useful with the new version. Trellix Endpoint Security has introduced the new MVISION solution, MVISION Endpoint, which works completely on AI and machine learning.
What needs improvement?
The agent is very heavy, so we have to ensure that we have a lightweight agent for Windows systems.
For how long have I used the solution?
We have been using the solution for almost 20 years now.
What do I think about the scalability of the solution?
The cloud management console ensures there are no limits on scalability. It's quite scalable with no restrictions.
How are customer service and support?
Support has been excellent overall.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution has been easy to manage, easy to implement, and very easy to install.
What other advice do I have?
I'd rate the solution ten out of ten.
Struggle with patch management simplifies but complexity in automation persists
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the scalability of the solution?
What other advice do I have?
Customization capabilities allow clients to autonomously deploy policies
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
What was our ROI?
Which other solutions did I evaluate?
What other advice do I have?
Boosts threat prevention with a cost-effective defense system
What is our primary use case?
I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.
What is most valuable?
Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.
What needs improvement?
Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.
For how long have I used the solution?
I have been using Trellix Endpoint Security since 2004.
What do I think about the stability of the solution?
Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.
How are customer service and support?
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Trellix Endpoint Security, we did not work with other tools.
How was the initial setup?
The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.
What about the implementation team?
The implementation involved one person from our side and one person from the vendor's side. I participated in the process.
What was our ROI?
We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.
What's my experience with pricing, setup cost, and licensing?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
Which other solutions did I evaluate?
We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.
What other advice do I have?
Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.
Strong malware protection ensures secure infrastructure
What is our primary use case?
I use Trellix Endpoint Security on all of my Red Hat and Windows 11 endpoints.
What is most valuable?
Trellix Endpoint Security seems to do a good job in terms of protecting my infrastructure from malware.
What needs improvement?
I cannot really point to any areas that need improvement at this moment. Continued available training is important for people coming in to use it.
For how long have I used the solution?
I have had experience with Trellix products for about three years.
What do I think about the stability of the solution?
The solution is fairly stable, and I do not have any additional points on that.
What do I think about the scalability of the solution?
It seems to be very scalable.
How are customer service and support?
I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they were fairly responsive and able to resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was using an older version of the same solution, which might have been McAfee.
How was the initial setup?
The initial setup is fairly straightforward with the guide provided.
What about the implementation team?
I had two other people involved in the deployment process. They were a system engineer and a network engineer.
What was our ROI?
There is a good return because I have not been compromised yet. That is the main thing.
Which other solutions did I evaluate?
I am familiar with other endpoint protection platforms (EPPs), however, I do not know any main differences off the top of my head.
What other advice do I have?
I recommend Trellix Endpoint Security to others as it seems like one of the industry standards and is fairly stable. I would rate the solution a nine out of ten.
Furthermore, continued training would be beneficial for those who are new to using it.
Offers advanced threat prevention with room for resource consumption improvements
What is our primary use case?
Our primary use case for Trellix Endpoint Security is to protect our customers' endpoints and servers from known malware and ransomware. We are also partners reselling Trellix solutions.
How has it helped my organization?
Trellix Endpoint Security has impacted our organization by being a reasonable choice for on-premise solutions, especially for customers in the banking sector requiring compliance.
What is most valuable?
The most valuable features of Trellix Endpoint Security include its protection capabilities such as DNS and endpoint security, DNS threat prevention, as well as advanced threat prevention. If customers require a hybrid approach, it is available only in Trellix and not in other latest antivirus solutions.
What needs improvement?
What needs improvement in Trellix Endpoint Security is the reduction of resource consumption by the scanning feature. There should be daily signature updates for protection.
Additionally, scalability should be improved as it presents challenges such as needing downtime.
For how long have I used the solution?
I have been using the solution for the last two to three years.
What do I think about the stability of the solution?
I would rate the stability of the solution as a seven out of ten, indicating moderate satisfaction.
What do I think about the scalability of the solution?
I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.
How are customer service and support?
Technical support is rated seven out of ten. The response time is a notable issue.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Trellix Endpoint Security is somewhat complex compared to other newer antivirus solutions such as ProStriq and TrendMicro, and I would rate it a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The license costs are very reasonable, around 1,000 to 1,200 rupees per year.
What other advice do I have?
For new users considering Trellix Endpoint Security, it is advisable as it offers traditional antivirus with both on-prem and SaaS-based solutions, compliant with regulatory standards.