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Tragic, late to market, beaten by their competition since inception
What do you like best about the product?
I love being on the other side of the planet of their support staff, when their email delivery systems go down (you know, the thing they gloat about being good at), I truly like being 12 hours away from a response.
What do you dislike about the product?
Black Friday email deliveries going down, custom service emails going down, order confirmations going undelivered, absolute lack of understanding of basic email deliverability processes, genuine disregard for customer complaints, quarters and years of excuses of one single task (emails reaching inboxes). Shipment notifications not being delivered for days of time, lack of customer support during regular business hours, zero priority of customer service regardless of pay structure.
After multiple attempts to rectify simple email deliverability issues (spf dkim verification doesn't even exist), I am left with zero belief that the people at atmail understand even the most simple level issues that would lead someone to chose them as their email vendor. G Suite does it better in every single metric. Believe me, had I chose someone else, I would have saved tens if not hundreds of hours of client support, trouble shooting, and literal explanation of how and why emails are delivered over the internet in modern day world, had I simply chose Google Suite (or whatever they call it now) from the get-go.
After multiple attempts to rectify simple email deliverability issues (spf dkim verification doesn't even exist), I am left with zero belief that the people at atmail understand even the most simple level issues that would lead someone to chose them as their email vendor. G Suite does it better in every single metric. Believe me, had I chose someone else, I would have saved tens if not hundreds of hours of client support, trouble shooting, and literal explanation of how and why emails are delivered over the internet in modern day world, had I simply chose Google Suite (or whatever they call it now) from the get-go.
What problems is the product solving and how is that benefiting you?
The biggest benefit of using atmail was understanding that big tech industry does it better. Moving to Google Suite across the board has greatly benefited not only my clients, but my life as a developer, programmer, and Director of Ecommerce.
Recommendations to others considering the product:
Please just run away and turn your back now,
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Atmail Brings Revenue
What do you like best about the product?
Service providers are given the tools and services that they need to bring revenue through emails. Their services aid in drawing revenue through email services with all their great tools. They also genuinely care about the customers and their businesses and do everything they can to grow with you.
What do you dislike about the product?
There's not much to dislike since Atmail is the only company that helps my company flourish to the best of its abilities. It's easy to use and fully functional and the prices and great for small and larger businesses. It could use some more clientele that is richer.
What problems is the product solving and how is that benefiting you?
It has dramatically increased the revenue to our company by having a large database of emails plus I love push management which is awesome for iPhones. They also offer a free trial to let you get a feel for it before you fully subscribe!
Recommendations to others considering the product:
I highly recommend atmail as it offers several features which are of value to many companies and is just top of the line for telcos and marketing. Atmail has provided me with many tools to help generate revenue and increase my business.
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