What do you like best about the product?

The best feature for me is the possibility of working in the cloud, which allows me to monitor the development of jobs from different professionals working on the same project, and allows me to introduce changes and solve issues in the spot.
I also love how easy it is to set up a project and create the jobs. The steps are clarly defined and doesn't let for forget anything.
I also like how much information there's available in the help center and that Phrase actally listens to its users and implement changes based on their suggestions, which is great.
Their customer support service is also amazing. I had a doubt and I got a very complete answer and follow-up within 24 hours, which actually solved my issue and gave me great insight on how to move forward from then on.

What do you dislike about the product?

Some options are not that easy to find, or they're not where I think they would be, but that's only because I'm not that used to using it yet, so it's something to work on my end, really.

What problems is the product solving and how is that benefiting you?

The possibility of managing large projects among several professional working on different steps of the same project.