Beat them all!
What do you like best about the product?
I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.
The technical support is excellent, and the developers listen to suggestions and implement them.
The technical support is excellent, and the developers listen to suggestions and implement them.
What do you dislike about the product?
Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good!
What problems is the product solving and how is that benefiting you?
We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated.
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