What do you like best about the product?

Bynder is a phenomenal Digital Asset Manager. Its functions and features have met and exceeded all my expectations for a DAM, but more than the product itself, the true highlight has been the staff and community supporting it. Matthew Smith was a great Account Executive—always well-prepared, informed, and dedicated to answering all our questions, which gave us full confidence in the product and brand. Francine Rodriguez was a phenomenal Onboarding Manager. I cannot express how impressed I was with her knowledge, ability, and dedication to ensuring our success. She knew how to balance educating and prompting action with such grace. I have never had a customer support experience come close to what I experienced with her—she is truly the best!

What do you dislike about the product?

I’ve encountered a few hangups, such as issues with refreshing changes on the homepage, delays in thumbnail appearances while uploading, and some features that aren’t the most intuitive.

What problems is the product solving and how is that benefiting you?

Bynder has eliminated the frustration of lost assets, cluttered digital storage, and the headache of navigating an unorganized file system. It has made a huge difference by bringing structure, organization, and ease of use, allowing me to find what I need quickly and efficiently.