Very easy to use and gives on point relevant information
What do you like best about the product?
Ease of use, Feature rich environment that can make even a novice an SOC analyst. You can also integrate it in many web tools.
What do you dislike about the product?
none so far it does the job and an excellent job at it
What problems is the product solving and how is that benefiting you?
I usually use it to crosscheck any malware analysis that I have done