Aisera is a great tool to aleviate some stress on Service Desk calls
What do you like best about the product?
Working with their Onboarding team to get the product set up in a manner that works for our unique demands and their post Customer Success team meets regularly with us to ensure everything is good. The configuration of Aisera to integrate with AD and our Service Desk platform was quick and easy.
What do you dislike about the product?
Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot.
What problems is the product solving and how is that benefiting you?
Aisera helps to alleviate some of the contact with the Service Desk by allowing the chatbot to interact with the user base and either through self-service methods or by creating a detailed ticket to our Service Desk.