What do you like best about the product?

My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes.

What do you dislike about the product?

There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.

Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.

Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.

What problems is the product solving and how is that benefiting you?

The ability to handle mass interactions with self servicing tools