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Reviews from AWS customer

17 AWS reviews

External reviews

94 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Alisson Leitew

Has delivered strong cost benefit and reliable security features over time

  • November 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am familiar with Sophos UTM, which is the firewall. Sophos UTM's main use case is for protection and to control security features or navigation features, like implementing and controlling users' navigation. The clients that we implement and support with Sophos UTM are from different segments, with no specific segment.

What is most valuable?

Sophos UTM's valuable features include the cost, which is very competitive when compared with other vendors, balanced with the features that it delivers. Sophos UTM can deliver not only the basic but also the main features that a UTM demands, so the cost benefit is good.

Sophos UTM integrates well with other Sophos products through a console center for this purpose.

Sophos UTM's real-time insights into the network health have helped some of my clients, although the monitoring is adequate and does not provide high-quality monitoring. The functionality is not granular enough to monitor or identify issues effectively.

What needs improvement?

The update process could be improved with Sophos UTM overall since the experience and accuracy when updating the box could be better.

For how long have I used the solution?

I have been working with Sophos for around five years with my clients.

How are customer service and support?

I would rate the technical support with Sophos a seven because sometimes the time of the first resolution is not ideal, and we sometimes need to reopen the ticket and investigate more.

How would you rate customer service and support?

Positive

What other advice do I have?

I have experience with Sophos and other similar network products because we are a reseller of both Sophos and Huawei. I can answer questions about my opinions on Sophos or my experience. I have limited familiarity with the application control feature of Sophos UTM, as I only know and have experience observing it, not the management part. Some of my clients' companies use Amazon Web Services as a main cloud provider for their solutions. Sophos UTM pricing is competitive for both the license and the box from software and hardware perspectives. I would rate this review an 8 overall.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Malline Ligawa

Has helped us strengthen protection with improved threat visibility and secure our network through detailed rule configuration

  • October 08, 2025
  • Review from a verified AWS customer

What is our primary use case?

We are still working with Sophos UTM, so I can confirm that we have not switched to something else.

I have been working with Sophos UTM since 2018.

The most valuable features in Sophos UTM are Mail Protection, Web Server, advanced endpoint, and the servers. Our systems are silent, secure, and we don't have many problems with security policy enforcement.

In terms of setting rules to guard the organization, especially on the network, we can set those rules, and through Sophos Central, we are able to see the equipment that has been registered and all the reports on the performance of each piece of equipment. For the endpoint equipment, there are close to 300 people using Sophos UTM in my company.

We have five administrators and around 10 servers, so we have advanced server protection that we are using.

What is most valuable?

We find the most valuable features in Sophos UTM to be Mail Protection, Web Server, advanced endpoint, and the servers. It helps us quite a lot, especially because since we use Sophos UTM, malware intrusions are not rampant.

It has helped us to set rules to guard our organization against any intrusion from outside. Our systems are silent, secure, and we don't have many problems with security policy enforcement. In terms of setting rules to guard the organization, especially on the network, we can set those rules, and through Sophos Central, we are able to see the equipment that has been registered and all the reports on the performance of each piece of equipment.

What needs improvement?

I would prefer to see additional features in the next release of Sophos UTM because cyber crime increases every day, so we also need to improve our game to prevent any chances for intrusion.

I cannot be specific regarding the features I would prefer to see in the future in Sophos UTM. In everyday life, there is room for improvement; it is the biggest room, so there is always a need to improve. Through the technical team, they can look at the loopholes and then be able to seal all the vulnerabilities that would bring problems.

For how long have I used the solution?

I have been working in this field for 18 years.

What do I think about the scalability of the solution?

So far, I have not had any problems with the scaling of Sophos UTM.

How are customer service and support?

We have not experienced any problems with the technical support because we are getting support from both the partner and Sophos directly.

I would rate the technical support by Sophos a 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before we used Sophos UTM, we were using Kaspersky.

How was the initial setup?

I took part in the implementation of Sophos UTM.

The implementation was straightforward, with no difficulties during the process.

It took approximately two hours to complete in my case.

What about the implementation team?

Four people were needed for the implementation.

I completed the implementation with the help of a Sophos partner.

The company that helped us is called Cloud Logic.

What's my experience with pricing, setup cost, and licensing?

The pricing would be more economical if sold directly to the user compared to going through a partner, as they need to take their percentage.

Which other solutions did I evaluate?

We evaluated other options before choosing Sophos UTM. We tried Sophos UTM and found it to be more helpful than what we were using initially, which was Kaspersky.

What other advice do I have?

For an organization similar to ours, we recommend working directly with Sophos instead of going through a partner. Additionally, having regular webinars would be beneficial so that people can be trained and given insights.

On a scale of 1-10, I rate Sophos UTM a 10.


    Amardeep Shahi

Improves security management and simplifies remote access

  • September 09, 2025
  • Review from a verified AWS customer

What is our primary use case?

Most of my customers have more than one or two sites which are connected with the IPsec tunnel. For some people, they need VPN to enter the particular main HO site and access all other remote site subnets, such as when there is a file server hosted on another site. This was a simple use case: from one site, they will enter from SSL VPN to one site and access all their remote sites using this VPN policy only. We don't need to require the VPN for all particular single sites; we create only one single VPN, and from that single console, they can access all these sites as well.

Currently I am working at AVH, which is a system integrator that provides solutions such as security and UTM solutions to clients. My task is the complete installation and implementation of these firewalls and, apart from that, post-support calls. If clients are facing any issues, they reach out to our company, and the company assigns me to their tech solutions.

For the initial setup, we create an SSL VPN portal for this customer's public IP, and we make some local subnet so that the user will get some local subnet IP after connecting with Sophos UTM. After that, we allow the security policy, which determines which resources they can access after connecting with Sophos UTM. They access Sophos UTM VPN using the public IP, and then when they enter the site, they can access the limited resources we have allowed in the policies.

What is most valuable?

The most useful features I have worked with in Sophos UTM mostly involve the DNATing process and their web filters. Many customers require these web filters to be aligned, such as when they need to access resources over the VPN or over the DNATing process.

Application control reduces their bandwidth consumption. When users consume large amounts of bandwidth, this application filter can limit their usage, ensuring they won't face bandwidth failures. Users are limited to a particular bandwidth for a specific application only.

When connecting to Sophos UTM VPN, certain applications can be restricted from being accessible using this VPN policy. It is more secure with more granular security, allowing the user to only access specific, allowed applications.

I can very easily manage my Sophos UTM VPN users and get all the logs, details, and traffic monitoring over my single dashboard console.

What needs improvement?

For the challenges I've faced, zero trust is one area where I haven't worked much or have sufficient experience.

For how long have I used the solution?

I have around 2.5 years of experience in this particular domain.

What was my experience with deployment of the solution?

I currently don't have experience with deployment issues.

How are customer service and support?

I have connected with the Sophos UTM technical team one or two times.

How would you rate customer service and support?

Positive

How was the initial setup?

It is user-friendly and straightforward, so there are no certain challenges to configuring this VPN with Sophos UTM.

What other advice do I have?

Compared to other OEMs and other vendors' firewalls, Sophos UTM is very user-friendly. It has a user-friendly dashboard so that anyone, even a new beginner, can easily learn where the options are and how to configure UTM profiles. Different industries such as hospitality and manufacturing can have customized UTM profiles. The UTM is a granular and easy step, and non-standard categories can be manually added.

Regarding pricing, it's affordable for the features that Sophos UTM provides; there is no higher price, it is affordable.

When deploying on-premises, all customers have suggested this deployment type. Occasionally, there are certain failures; however, it's mostly user-friendly and reliable, with no major challenges in configuration. I definitely suggest checking it out.

On a scale from one to ten, I rate Sophos UTM a nine.


    Daniel Elías

Seamless integration, enhanced security, and good pricing

  • January 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

Currently, I have Sophos UTM. I don't remember the details. I know it's about management. I have monitoring from Sophos, alongside the Sophos firewall and Sophos antivirus. Sophos manages the service, with people monitoring my network, including the data from my endpoints and firewalls. They can alert me if there is a security risk. I purchase this service through a distributor in Colombia because the service offers direct management and monitoring.

What is most valuable?

This integration of the antivirus and the firewall works together to enhance security. Integration is key in securing my system.

What needs improvement?

With artificial intelligence, there is room for improvement in all antivirus and security software. However, the bad actors are also improving their methods by using artificial intelligence.

For how long have I used the solution?

I have been using the solution since 2014 or 2015.

How are customer service and support?

Sometimes, I communicate with Sophos support. It was hard for me to talk with them since my English is not as good as American English.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used WatchGuard before. WatchGuard was used as part of Azure's antivirus suite. Although all firewalls work similarly, the integration of antivirus and firewall from one company decided my preference for Sophos.

How was the initial setup?

The people who sold me the solution helped me configure everything.

What about the implementation team?

The installation was done by one engineer. Inside my company, two or three people worked with him to deploy it, including my boss, a technician, and myself.

What's my experience with pricing, setup cost, and licensing?

The value between what I receive and what I pay is the best in the industry.

What other advice do I have?

I definitely recommend Sophos. I rate it a nine out of ten.

Other firewall companies do not have antivirus development as well as Sophos. Sophos is unique in this regard, having developed its antivirus before the firewall, and now both are very good.


    Samaila Yusuf

Network protection strengthens through effective threat management features and secure access control

  • December 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have been using Sophos UTM for the past six years to protect the network at my organization. I use it for my customers and to secure our internal infrastructure.

What is most valuable?

The zero-day protection and firewall rules are some of the most effective features for threat management. I can set the rules and features, and also use IPsec to connect all my on-premises servers and link them to Sophos UTM so that they are protected even when in the cloud.

Additionally, I use it to control access into the building through a captive portal integrated across all the PCs we have, ensuring secure access only for authenticated users.

What needs improvement?

I would love to see artificial intelligence capabilities integrated into Sophos UTM. This would help reduce reliance on external support.

For how long have I used the solution?

I have been using the solution for the past six years.

What do I think about the stability of the solution?

There have been no issues with the stability of Sophos UTM.

What do I think about the scalability of the solution?

There have been no problems with the scalability of the solution.

How are customer service and support?

The technical support by Sophos is amazing, especially when I pay for the enhanced support. I receive maximum attention and it is a good system.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been using these boxes for a long time now, all the way from CyberRoam until we migrated to Sophos.

How was the initial setup?

The initial setup was easy because I have been using these boxes for a long time. The operator provided an option to send someone down, however, I worked with them remotely and we were done with configuration in 30 minutes to an hour.

What about the implementation team?

They just sent somebody. However, I was able to handle most of it myself remotely due to my previous experience.

What's my experience with pricing, setup cost, and licensing?

Pricing has become expensive recently due to the dollar hike and naira value changes in Nigeria. Even though it's expensive, I consider Sophos a major first line of protection, so I pay for it nonetheless.

What other advice do I have?

I've been recommending Sophos UTM to others, and I would continue to do so.

Overall, I would rate the solution a nine out of ten.


    Emanuele-Gnali

Enhances security by providing intuitive firewall policy settings 

  • July 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for the solution is as a perimeter protection firewall, which includes functionalities such as VPN, web control, and traffic inspection. It is used in various customer environments, providing comprehensive security management and network protection.

What is most valuable?

The platform's most valuable features include the integrated multifactor authentication (OTP) for VPNs, which enhances security, and the flexible and intuitive firewall policy settings that simplify management.

What needs improvement?

Enhancing the user interface to achieve the same level of flexibility as the older UTM interface could improve the product. The current XG interface needs to be more consistent during configuration.

For how long have I used the solution?

I have been using Sophos UTM for 15 years.

What do I think about the stability of the solution?

The solution is stable. I rate it a ten for stability.

What do I think about the scalability of the solution?

The solution is highly scalable, especially with VM offerings, though it can be pricey. I rate scalability as eight or nine.

How are customer service and support?

The customer service and support for Sophos UTM have been exceptional. The developer community is also valuable, offering substantial support and insights.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used solutions like FireGuard and WatchGuard but switched to Sophos for its comprehensive features and superior user interface.

How was the initial setup?

The initial setup for basic functions is very straightforward and can be completed in less than an hour. However, advanced configurations can become challenging.

What about the implementation team?

Our in-house team manages the deployment. We seek help from third-party MSPs with expertise in complex configurations.

What's my experience with pricing, setup cost, and licensing?

The product pricing and licensing are higher, but they offer good value for the features and stability provided.

Which other solutions did I evaluate?

I evaluated other options including Fortinet FortiGate, but found Sophos to be more suited to our needs at the time due to its ease of use and robust feature set.

What other advice do I have?

The platform requires regular monitoring. Overall, I rate it a ten.


    Malline Ligawa

Protects endpoint equipment and offers protection against any infiltration in the network

  • March 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Sophos UTM for our organization's network security.

What is most valuable?

The most valuable feature of Sophos UTM is the endpoint protection feature.

What needs improvement?

The technical support team’s response time could be improved.

For how long have I used the solution?

I have been using Sophos UTM since 2018.

What do I think about the stability of the solution?

I rate the solution ten out of ten for stability.

What do I think about the scalability of the solution?

We use the solution daily in our organization.

I rate the solution ten out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Kaspersky. I switched to Sophos UTM because of the features that it is offering.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup ten out of ten.

What about the implementation team?

The solution's deployment took a week for the first time because our organization is big and has over 300 endpoint equipment. It takes a few hours to do the renewals now. We deployed Sophos UTM from the Active Directory. Three people were involved when we deployed the solution for the first time.

What's my experience with pricing, setup cost, and licensing?

You cannot really say that the solution is expensive, given the protection it gives.

What other advice do I have?

Sophos UTM has improved our network's threat detection and response. It has been good so far because we don't have many attacks. We use the solution's web filtering feature for our organization's security. We use the firewall to protect our endpoint equipment and protect against any infiltration in our network. We also use the solution’s VPN feature.

Around one or two people are required for the solution’s maintenance. I would recommend the solution to other users because it has helped us. The solution's installation and deployment are seamless, and its protection is secure.

Overall, I rate the solution ten out of ten.


    Abhilash K.

Best secure way

  • January 11, 2024
  • Review provided by G2

What do you like best about the product?
Ultimate edition for security to safe from any illegal activity.
What do you dislike about the product?
Neither any of them to dislike. Login process is different but all are 👍
What problems is the product solving and how is that benefiting you?
Cyber security is important to us for data security.


    Logistics and Supply Chain

Don't even know it's there

  • December 15, 2023
  • Review provided by G2

What do you like best about the product?
Very unintrusive as a user, easy to install once instructions were provided. Provides security benefits every day without needing input by me.
What do you dislike about the product?
It can sometimes be challenging to interact with manually.
What problems is the product solving and how is that benefiting you?
Security on laptop assets.


    Volkan Y.

Sophos UTM

  • December 12, 2023
  • Review provided by G2

What do you like best about the product?
I like best dashboard and create a firewall rule.
What do you dislike about the product?
The log viewer is the worst specification. it is so complicated and I can't find what I'm looking for
What problems is the product solving and how is that benefiting you?
i can configure my network, firewall rule. Thanks to VPN, I can include users in the local network.