What do you like best about the product?

The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system,

What do you dislike about the product?

I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints.

What problems is the product solving and how is that benefiting you?

DevRev is providing best-in-class support automation services. This allows us to scale and automate simple customer requests. This also gives time back to senior engineers so they can focus on more complex issues.