I work with Control-M from a commercial aspect and engage with IT and operation teams across different industries, which gives me direct exposure to how Control-M is used in real production environments. My role is to deliver tangible value to these teams.
Control-M SaaS
BMC SoftwareExternal reviews
154 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Implementation and Outstanding Support
What do you like best about the product?
Ease of Implementation, Customer Support, Ease of Integration
What do you dislike about the product?
there is no such kind, but we are little late in cloud journey
What problems is the product solving and how is that benefiting you?
automate so many manual processes and in detailed error visibility to find the process easier
Automation has improved operational visibility and has supported reliable business processes
What is our primary use case?
What is most valuable?
The valuable features of Control-M depend on the specific customer needs. Some customers have business-critical processes, strict SLAs, and hybrid or multi-cloud environments where Control-M provides end-to-end visibility of all these processes. Control-M also offers different modules, such as MFT, which allows users to transfer files with the tool. As a commercial professional, I cannot personally attest to specific features since I do not typically use the tool directly, but I can share what customers have told me they value about the product.
What needs improvement?
As a commercial professional, I think one of the downsides of Control-M is that not all people know they can use a tool such as Control-M, and they think that Control-M is going to be very expensive, which is the reason why they don't want to use it or seek more information about it. However, when they are accustomed to using this type of tool or Control-M as a scheduler, they feel better with it and with their role inside their enterprise. For example, if they don't have any scheduler, they don't know that they can use a scheduler to automate different business processes. When they recognize that they can use this type of tool, one of the objectives is to reduce costs. They may spend money in the short term, but in the medium or long term, they will probably have more benefits than risk.
Control-M has everything that a person needs because the problem is not high cost. Control-M is available on-premises and in the cloud, and they are having more apps every week with the app integrator. I don't have anything that I dislike about Control-M. Possible areas for improvement could include documentation, configuration, and pricing. Being more flexible and having out-of-the-box reporting for business stakeholders would be beneficial. Continuing to simplify licensing and packaging for smaller customers would also help improve customer conversations. Reporting is often mentioned as an area where Control-M could continue to evolve. Many customers would appreciate more out-of-the-box business-friendly reports. Control-M has operability with SLA-focused reports, but developing something with less customization would be better.
For how long have I used the solution?
I have been using Control-M for more or less two years.
What do I think about the stability of the solution?
I think that some instability is normal because everything is in the cloud, and I can remember a few months when the AWS cloud crashed. If you see the SLA reports or responses from different customers, they are very happy with the tool. Control-M achieves more or less 98% or 99% uptime in the cloud, which is a fantastic rate. I think 100% is impossible to achieve, and 99.8% is a good number.
What do I think about the scalability of the solution?
Control-M, developed by BMC, which was previously part of BMC Helix and is now BMC Software, is focusing on Digital Business Automation processes. They are developing many different modules in Control-M, and the scalability is fantastic. Probably in a couple of years, Control-M is going to be the best scheduler. Currently, they are competing with other schedulers such as Redwood, Broadcom, and Stonebranch, but in a couple of years, maybe one or two years, Control-M is not going to have any competitors.
How are customer service and support?
I have used technical support from BMC when we need to do demos for instances in the BMC tool. The technical support team are very good professionals and they do their jobs excellently. Since I don't use Control-M directly, if I have a problem with Control-M, the technical team from my enterprise would need to talk with the technical team from BMC. I usually talk with the commercial team from BMC rather than the technical team. I talk with the technical team when I need to make a demo, proof of concept, or proof of value, and we need to customize the future instance for the client. If I need to rate the technical support from BMC, I would give them a 10 because whenever I want to do something with them, they answer me, and I am very happy with them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I don't use any alternative schedulers. I know that you can talk about Redwood, Broadcom, or Stonebranch, but I don't use any one of these schedulers.
How was the initial setup?
I don't have a lot of contact with deployment. Probably if I think about some customers, they tell me that there is also interest in simplifying upgrades and environment standardization, particularly for organizations with multiple Control-M instances. If you talk with a small customer, they are going to be happy with deployment, upgrades, or the environment.
Control-M has an upgrade more or less every year or every two years. If you want to use the latest upgrade, you need to upgrade your tool.
What about the implementation team?
The implementation team depends on the person doing the deployment.
What's my experience with pricing, setup cost, and licensing?
The current pricing is good. Other vendors such as Broadcom are increasing their prices, so right now, Control-M is not one of the highest-cost schedulers. My customers have never told me anything negative about the pricing or licensing. BMC can be very amenable with the pricing of the tool. I have small customers, and I think that is a good point of view because they think they can't have the budget for a tool such as Control-M, but they do have the budget. Control-M is a tool for every kind of customer. You can sell Control-M for 15K on-premises and you can sell it for 7 million or 11 million. I think that people need to change their thinking because Control-M is not just an expensive tool. It is a tool for everyone, for every enterprise.
Which other solutions did I evaluate?
I would rate Control-M at nine.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Centralized Workflow Management with Seamless Multi-Cloud Integration
What do you like best about the product?
Integration with multi cloud platform and a number of different applications which gives a centralized view of entire workflows.
What do you dislike about the product?
- Their inability to support scheduling Legacy app servers.
- Pricing is on a higher side.
- Pricing is on a higher side.
What problems is the product solving and how is that benefiting you?
- Helps maintain SLA for workflows.
- Helps identify the issues more quickly.
- Proactive alerts for Critical batch chains.
- Helps identify the issues more quickly.
- Proactive alerts for Critical batch chains.
Centralized Batch Scheduling with Robust Features
What do you like best about the product?
I like Control-M's ability for Hybrid Multicloud orchestration, which helps in managing a mix of old mainframes and modern cloud infrastructure within our bank. The Job As Code feature is beneficial as well. The Centralized Visibility and Auditing capabilities are also valuable, providing a centralized place to connect our systems, audit, monitor, and execute tasks effectively.
What do you dislike about the product?
It's quite complex at the learning stage, especially for beginners. Also, the cost is high. If I have a chance to improve it, my focus would be first on the native reporting tool, which definitely needs some enhancements.
What problems is the product solving and how is that benefiting you?
I use Control-M to reduce manual effort, system overload, downtime, and high operational cost. It centralizes job scheduling, provides hybrid multicloud orchestration, and offers centralized visibility and auditing, connecting our old and new IT infrastructures efficiently.
Comprehensive Orchestration with Room for Improvement
What do you like best about the product?
I like the user interfaces of Control-M, both the FAT Client and the Web UI. I appreciate that Control-M provides a lot of integrations by BMC, and I also like having the ability to create my own integrations using the Application Integrator.
What do you dislike about the product?
Sometimes it would be nice to have an integration provided by BMC. Or the integrations that are provided should have more functionalities. The Workload Archiver of Control-M could be improved by including more log information and keeping the logs revision-compliant. The MFT/E part of Control-M is missing a high-availability solution and a lot of modern MFT-functions. There could be improvements in regards to system requirements.
What problems is the product solving and how is that benefiting you?
Control-M solves gaps between different applications, databases, and file transfers.
Workflow orchestration has reduced manual effort and now supports complex hybrid integrations
What is our primary use case?
Control-M is used for scheduling, specifically scheduling application jobs. We have always been using Control-M, as we inherited it. We work with all technologies within the business using Control-M, including WebMethods, Axway, and IBM MQ. In the managed file transfer space, using Control-M, I find that it is not as user-friendly as other products available for MFT.
What is most valuable?
The best features in Control-M are its ease of use and robustness; it is very feature-rich, which is what we use it for—scheduling. It is easy to integrate Control-M with technologies for our DataOps and DevOps processes as things change. The integration aspects of Control-M are out of the box, so they are straightforward to use. From using Control-M, I have seen improvements as they grow with the versions; with the newer versions come enhanced functionalities, such as the latest version allowing access through a web GUI instead of the client GUI that you have to install, which is quite helpful because you can access it from anywhere.
What needs improvement?
We are not on the latest version of Control-M; we currently have version 20 and 21.
For how long have I used the solution?
I have been using Control-M for 10 years.
What do I think about the stability of the solution?
Regarding stability with Control-M, I would rate it nine out of ten for downtime, bugs, and glitches.
What do I think about the scalability of the solution?
Control-M is very scalable, and I would rate it a nine.
How are customer service and support?
I would rate the vendor's technical support for Control-M as a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have tried to look at other products, but there is no other product out there that does what it needs to do as Control-M does, which is why it is still around—it simply does what it needs to do.
How was the initial setup?
The deployment of Control-M was quite complex to get in, but once it is in, it does what it needs to do. It took weeks to get Control-M deployed.
What about the implementation team?
Control-M requires maintenance from our end, as we have to perform patching whenever needed, but that does not happen very often—probably once a quarter. Patching for Control-M is easy.
What was our ROI?
I have definitely seen a return on investment with Control-M in terms of time and resources, but I cannot speak to the financial aspect—I do not know. I would estimate that I have saved perhaps 20% to 30% on time and resources using Control-M.
What's my experience with pricing, setup cost, and licensing?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
Which other solutions did I evaluate?
We looked at AWS products for scheduling with Control-M; I cannot remember the actual name of the scheduling tool at AWS, but it is nowhere near as advanced as what we need.
What other advice do I have?
Approximately 100 users work with Control-M. They are not all Australia-based; some users are from India, so we have offshore resources as well. My relationship with BMC is both transformative and transactional. Regarding the transformative aspect, I have impressions of BMC as both because we partner with them; we might not be strategic partners, but we value their advice all the time—not just product advice, but sales as well. We consider ourselves a partner with the vendor, but I do not know if we are officially a signed partner; we are a partner at the base level. When I refer to our relationship with the vendor, we are considered an entry level partner; we are not a reseller, so we cannot resell their products, but we are partners and we consult while using their products internally and with customers to support their customer base. Our clients are generally enterprise businesses. I would recommend Control-M to other users; I know they are going all web-based, which they believe is the best way to go, but I can tell you that everybody I have spoken to has said the contrary—they actually prefer the client GUI that you can install, which is easier to use and more feature-rich, while the web GUI is very hard and difficult to navigate through. I have rated this review a nine out of ten overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Robust Workflow Management with Control-M
What do you like best about the product?
I can say Control-M has a very good product support, and it effectively takes care of the vulnerability security part.
What do you dislike about the product?
I guess the interface needs improvement. They provide a web interface, but it doesn't contain all the features. Going more and more web-based would make it easier for all end users. Also, making it better for new users would be more efficient.
What problems is the product solving and how is that benefiting you?
Control-M provides a robust solution for managing workflows dependent on different processes, like file generation, and handles such scenarios superbly. It offers a user-friendly interface for end users whose applications depend on Control-M.
Exceptionally Easy to Use
What do you like best about the product?
Ease of use and how it take heavy load of work
What do you dislike about the product?
The AI feature is not as advanced as it could be I am sure it’s in pipeline
What problems is the product solving and how is that benefiting you?
On how to automate and worry less about daily work
Powerful DevOps Automation with Robust Monitoring and Security
What do you like best about the product?
Below are some points I like in Control-M :-
1, Jobs as a code for Devops
2.Robust Monitoring and SLA Management .
3.Security and Compliances .
4.Cros Platform Support
1, Jobs as a code for Devops
2.Robust Monitoring and SLA Management .
3.Security and Compliances .
4.Cros Platform Support
What do you dislike about the product?
Below are some points I dislike in Control-M :-
1.High Licensing Cost .
2.Complexity on Setup .
3.Outdated GUI .
4.Advance File Transfer Limitation .
1.High Licensing Cost .
2.Complexity on Setup .
3.Outdated GUI .
4.Advance File Transfer Limitation .
What problems is the product solving and how is that benefiting you?
1. Complex Workflows Orchestration Acros Hybrid Environment .
2.SLA Compliance and Risk Business Disruption .
3.Devops Integration Challenges .
4.Opeartional Inefficiency and Resource Waste .
2.SLA Compliance and Risk Business Disruption .
3.Devops Integration Challenges .
4.Opeartional Inefficiency and Resource Waste .
Centralized Scheduling and Seamless Integration Make Control-M Stand Out
What do you like best about the product?
Below are some points what I like about control_m .
1.Centralized Job Scheduling Capabilities
2.Hybrid Platform Integration .
3.Secure File Transfer and Compliance
4.Centralised connection Profile
1.Centralized Job Scheduling Capabilities
2.Hybrid Platform Integration .
3.Secure File Transfer and Compliance
4.Centralised connection Profile
What do you dislike about the product?
Below are some points what I dislike about Control-M .
1.Cve Managing
2. Complex Maintenance
3.Upgrading and Challanging Configuration
1.Cve Managing
2. Complex Maintenance
3.Upgrading and Challanging Configuration
What problems is the product solving and how is that benefiting you?
1. Solving Complex workflow Orchestration .
2.CI/CD Implementation .
3.Opeartinal Overhead from Log and File Cleanup .
2.CI/CD Implementation .
3.Opeartinal Overhead from Log and File Cleanup .
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