What do you like best about the product?

The best features of Coveo are
1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for any website(s).
2. Faceted Search and customizing the search page is so easy, even team members with less technical skill set can easily do that.
3. Coveo provides excellent analytic reports and dashbord for several search terms and features used, which can help business team to improve user experience.

What do you dislike about the product?

At times, searching through online documentation is quite painful, but this is not a blocker, as the Coveo support team is excellent and helps you promptly whenever you get stuck !!

What problems is the product solving and how is that benefiting you?

Coveo is helping us implement one shop solution for enterprise search across multiple public-facing websites. We have also implemented a Coveo-based search for intranet websites and indexing data from Slack Chats, JIRA, Service Now and a few other platforms to provide a single window for internal users to search for what they are looking for.