What do you like best about the product?

Indexing content along with associated permissions (if any) is very easy, thanks to the out-of-the-box, built-in connectors, and generic connectors that Coveo comes with - that fits almost all use cases.

All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.

The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
This helps to show the value/ ROI- that Coveo brings to the business.

What do you dislike about the product?

If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers.

Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price.

What problems is the product solving and how is that benefiting you?

Coveo integrates seamlessly as a preferred enterprise search product for our key digital transformation implementations, bringing significant value to our projects.

It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel.