Lumos
Lumos App, Inc.Reviews from AWS customer
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Exceptional Support and Huge Time Savings with Lumos
What do you like best about the product?
First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I went back in my current role and they quickly connected me with the right team to get Lumos implemented. We are not a huge organization, but we still have a dedicated CSM, monthly calls with that CSM, a Slack channel for support with Lumos, and product calls with Lumos leadership. The Lumos team is very receptive to feedback and it's been great to see changes that we requested included in the product over our time.
Re: the Lumos product, though, I can't speak highly enough! We use Lumos today for SaaS usage reporting for spend management, identifying shadow IT, managing agreements, and access reviews. We're also in the process of implementing for onboarding and offboarding, and we're very excited to make both significantly less work on the IT team for our daily processes.
Re: the Lumos product, though, I can't speak highly enough! We use Lumos today for SaaS usage reporting for spend management, identifying shadow IT, managing agreements, and access reviews. We're also in the process of implementing for onboarding and offboarding, and we're very excited to make both significantly less work on the IT team for our daily processes.
What do you dislike about the product?
The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that don't have specific spend commitments), and perpetual licenses
What problems is the product solving and how is that benefiting you?
Lumos has allowed us to better take advantage of our SaaS licenses and identify areas of over-licensing and shadow IT that both cause spend drain. Additionally, while we haven't yet implemented onboarding and offboarding, both will save *huge* amounts of time on the IT team
Lumos Automates Access Requests and Saves Us Time
What do you like best about the product?
Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what was originally a manually ticketed activity.
What do you dislike about the product?
We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integrations, but this is not a Lumos constraint.
What problems is the product solving and how is that benefiting you?
Automation in handling a large volume of application access requests with approvals.
Providing a ticket audit trail of the above.
Role based access request/approval and time-boxed privilege escalation (sometimes for very short time periods).
Application access review automation.
Providing a ticket audit trail of the above.
Role based access request/approval and time-boxed privilege escalation (sometimes for very short time periods).
Application access review automation.
Exceptional Access Management with Seamless Automation
What do you like best about the product?
Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more efficient,The UI is clean and intuitive, and workflows like access provisioning, deprovisioning, and role-based access reviews are easy to manage even at scale.
What stands out most is how Lumos helps reduce security risk by identifying unused or excessive access and streamlining offboarding processes. The integrations with SaaS applications work smoothly, and the automation saves significant time for IT and security teams while improving compliance and audit readiness.
What stands out most is how Lumos helps reduce security risk by identifying unused or excessive access and streamlining offboarding processes. The integrations with SaaS applications work smoothly, and the automation saves significant time for IT and security teams while improving compliance and audit readiness.
What do you dislike about the product?
At this time, there are no major dislikes. Lumos meets our current requirements well and has been reliable, intuitive, and effective for access management and governance. Our overall experience with the platform has been positive.
What problems is the product solving and how is that benefiting you?
Lumos solves the challenge of managing and governing user access across multiple SaaS applications by providing centralized visibility, automation, and control. It helps identify over-provisioned, unused, or risky access and streamlines onboarding, role changes, and offboarding workflows.
This directly benefits us by reducing security risk, improving compliance, and saving significant operational time for IT and security teams. Automated access reviews and deprovisioning ensure least-privilege access, while real-time insights improve audit readiness and overall access hygiene.
This directly benefits us by reducing security risk, improving compliance, and saving significant operational time for IT and security teams. Automated access reviews and deprovisioning ensure least-privilege access, while real-time insights improve audit readiness and overall access hygiene.
Lumos in practice
What do you like best about the product?
onboarding and access audits flows make it easy to maintain system
What do you dislike about the product?
not all application's integrations are fully supported
What problems is the product solving and how is that benefiting you?
we can easily remove unused licenses and save costs
Effortless Integration, Stellar Usability
What do you like best about the product?
I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teach the users how to use it initially, and then they learn by themselves. Also, the initial setup was pretty easy.
What do you dislike about the product?
I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should add AWS, GCP, and Azure. Because Lumos doesn't provide access to AWS, GCP, or Azure, we also use EnTitle for that.
What problems is the product solving and how is that benefiting you?
Lumos improves the speed of processing access requests for specific applications, enhancing efficiency.
Lumos Streamlines Access Requests and Audit Processes
What do you like best about the product?
Lumos has lessened the need for our helpdesk to get involved in access requests and has also shortened the time required to complete audits.
What do you dislike about the product?
I have no complaints about Lumos; there isn't anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Over the past three years of using Lumos, it has managed more than 95% of our total access requests and has played a role in every audit we have conducted. This has significantly lessened the workload for both our helpdesk and GRC teams.
Simplifies User Provisioning but Needs Better Integrations
What do you like best about the product?
I like Lumos for its role in simplifying access reviews and provisioning users to applications. Application provisioning and deprovisioning are aspects I find particularly useful. The initial setup was comfortable, which made starting with Lumos a smooth experience.
What do you dislike about the product?
I don't like Lumos's integrations with applications and the support team's response time.
What problems is the product solving and how is that benefiting you?
Lumos helps with provisioning users to applications and simplifies access reviews. I use it for application request tools.
Efficient License Management with Stellar Support
What do you like best about the product?
I find the license assignment and removal process in Lumos very flexible. It lets IT match the business needs without compromise, in one instance it provids one license while removing 3 others of a similar type to reduce costs. The insights it provides are incredibly helpful for IT, allowing a comprehensive analysis of systems, licenses, usage, and access. The support team is very good and very helpful. I also appreciate how Lumos easily connects to most of our applications. The initial setup was very easy, and as recommended, we onboarded services gradually over the years.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Lumos automates license management, removing the need for IT in approval and allocation, making access reviews quicker, and reassessing unused licenses, saving costs and removing friction.
Streamlined Access Requests, Needs Better Reporting
What do you like best about the product?
I appreciate that Lumos covers most of our needs from such a system. The process for access requests is efficient, allowing BigID employees to submit their requests, have them reviewed and approved without needing IT help. The initial setup was pretty quick, and overall, I think the platform is good.
What do you dislike about the product?
I find the reporting could be improved, and sometimes the real-time data is inaccurate.
What problems is the product solving and how is that benefiting you?
Lumos lets BigID employees submit, review, and approve access requests without IT help.
Effortless Automated User Provisioning
What do you like best about the product?
It’s automated SaaS user provisioning works well for startups
What do you dislike about the product?
It’s a bit complicated when it comes to integrations. Some bugs in failed integrations.
What problems is the product solving and how is that benefiting you?
Spend management and time based access
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