Lumos
Lumos App, Inc.Reviews from AWS customer
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Great platform for user access reviews and license management among others
What do you like best about the product?
It solves a number of problems that have been outstanding for us. The most important has been user access reviews which we require for some of our compliance objectives. These can be done quickly and can be distributed out to different members of the company that are responsible for the application ensuring that the correct person is performing the review. We are new to the platform and are still onboarding to some of the features, but there is some great functionality to unlock including the ability to provide time-based group memberships which is something of particular interest.
What do you dislike about the product?
Being a new product, it's lacking some features at the moment, the most apparent is more robust reporting, but suspect that will come with time. Lack of some ability to automate, i.e. schedule quarterly user access reviews and have the platform notify a reviewer.
What problems is the product solving and how is that benefiting you?
User access reviews - Assisting in providing auditable evidence of the completion of this task for compliance reasons.
License management - Quick and easy way to see who is using up licenses to our SaaS tooling, allowing us to free up licenses and ensure that users that are no longer at the company both aren't using a license and don't have access to our tools.
License management - Quick and easy way to see who is using up licenses to our SaaS tooling, allowing us to free up licenses and ensure that users that are no longer at the company both aren't using a license and don't have access to our tools.
Turbo Charged our Service Desk
What do you like best about the product?
One of the biggest advantages of Lumos is that it is simple and powerful. We were able to get Lumos online quickly and start having an impact on our business. Being able to quickly assign application access with little to no human interaction is a game changer.
What do you dislike about the product?
To be honest, it is hard to find things that I dislike about Lumos.
What problems is the product solving and how is that benefiting you?
The two biggest problems solved by Lumos is now we can quickly perform access reviews and have a better insight into how applications are used within the company.
A great tool for automation and compliance
What do you like best about the product?
Being able to automate application request fulfillment, and at the same time build a database we can use for access reviews that keep us in compliance, is great. We had not come across a product like this when we spoke to Lumos.
What do you dislike about the product?
Nothing that we've seen so far to dislike. The Lumos team has been very receptive to our feature requests and feedback.
What problems is the product solving and how is that benefiting you?
We have a lot of SaaS tools integrated with Okta, but every request is a helpdesk ticket that must be manually attended to. Lumos automates that human process, whilst still creating helpdesk tickets in Jira for tracking purposes.
We also had an issue coordinating who had access to what, and reviewing those lists for accuracy, and as required by various industry standards. Lumos resolves both of these issues for us.
We also had an issue coordinating who had access to what, and reviewing those lists for accuracy, and as required by various industry standards. Lumos resolves both of these issues for us.
Lunmo has changed the way we conduct access reviews
What do you like best about the product?
The ease of use as both an administrator and the end user.
What do you dislike about the product?
They are still a new company so the features are still being rolled out.
What problems is the product solving and how is that benefiting you?
Lumos is helping us with our compliance needs, ISO requires access reviews and Lumos has made that easy to manage
Cost-effective offboarding automation and access review, with a growing library of integrations
What do you like best about the product?
Lumos's one-click offboarding saves my team a lot of time with the offboarding process. It also removes human error as an element in most interactions, decreasing the amount of time that it takes for me to ramp new employees into the process.
What do you dislike about the product?
We've been with Lumos for a long time and have experienced occasional hiccups in their integration development. The team has been very responsive and helped fix any errors!
What problems is the product solving and how is that benefiting you?
Lumos helps us to manage a diverse IT environment with minimal oversight. As an agile company, our IT team does not always have perfect visibility across the business- Lumos helps to close that gap by providing a centralized understanding of application usage.
From evaluation to implementation, the team has been delightful and the product is very intuitive.
What do you like best about the product?
It is incredibly simple to hook services in, create approval chains, and automate onboarding and deprovisioning. The efficiencies gained will be very tangible.
What do you dislike about the product?
So far, no downsides. Time will tell, but our experience thus far has been well above average. The team is very concerned with our success and has gone to great lengths to make sure we are well versed and set up for automation and user satisfaction.
What problems is the product solving and how is that benefiting you?
We need to automate as much of our systems onboarding, change management, and deprovisioning as possible to remain a lean team. We were able to set up and deploy Lumos in less than a month, which is nearly unheard of for this type of project.
The software provides time savings for access requests as well as quarterly access reviews.
What do you like best about the product?
Customizable approval flows and reporting.
What do you dislike about the product?
Logging is not there yet. Needs work to have better capabilities.
What problems is the product solving and how is that benefiting you?
Solving access requests/review/workflows.
Delightful - from relationship to functionality
What do you like best about the product?
I highly respect the entire team and the software is delightful.
From the beginning of the discovery process, Lumos listened to our needs and provided us with a personalized journey allowing us to vet if Lumos was our solution.
Now, working with Lumos couldn't be better. 1:1 Slack onboarding, support, and launce advice, I'm confident we are on our way to greater vision and process behind software management. Security, budget, and happy auditors for the win!
From the beginning of the discovery process, Lumos listened to our needs and provided us with a personalized journey allowing us to vet if Lumos was our solution.
Now, working with Lumos couldn't be better. 1:1 Slack onboarding, support, and launce advice, I'm confident we are on our way to greater vision and process behind software management. Security, budget, and happy auditors for the win!
What do you dislike about the product?
As Lumos continues to grow, integrations will increase. We are excited to be part of the growth from a customer angle. Everyone is listening and eager to help.
What problems is the product solving and how is that benefiting you?
Vision into shadow IT, standardized provisioning and de-provisioning of users, and audit logging! All within a great UX interface that is delightful and easy to navigate.
Love what they are doing over at Lumos
What do you like best about the product?
We recently just launched Lumos. The Lumos support team has been a pleasure to deal with, any issues we had were quickly addressed. Lumos has helped my team save a lot of time handling end-user requests.
Pros:
Self-Service for End Users
Quickly provision access to apps we usually need to log into to grant access.
A quick look at Orphaned/Dormant accounts requires just a few clicks to de-provision those accounts.
It helps identify shadow IT apps that could have been missed.
Cons: None so far.
Pros:
Self-Service for End Users
Quickly provision access to apps we usually need to log into to grant access.
A quick look at Orphaned/Dormant accounts requires just a few clicks to de-provision those accounts.
It helps identify shadow IT apps that could have been missed.
Cons: None so far.
What do you dislike about the product?
We haven't found anything we dislike about this product yet.
What problems is the product solving and how is that benefiting you?
Self Service for end users needing access to applications
Easy clean-up of Orphaned/Dormant accounts
Saves our team time logging in to each app individually to grant access
Easy clean-up of Orphaned/Dormant accounts
Saves our team time logging in to each app individually to grant access
Simple setup and valuable information.
What do you like best about the product?
I like how easy it is to get started. The application Discovery was quite helpful.
What do you dislike about the product?
Not many now, a new product with great features coming.
What problems is the product solving and how is that benefiting you?
As a new IT Director, the application discovery is a great help in wrangling shadow IT.
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