What do you like best about the product?

What we appreciate most is the centralized management through Sophos Central, which allows us to manage multiple firewalls across different locations from a single, unified portal. This dramatically simplifies administration, policy deployment, firmware updates, and monitoring, saving both time and resources.
Additionally, the real-time visibility into network activity—through detailed dashboards, live logs, and automated alerts—gives us full awareness of what's happening on our perimeter at any moment.
Finally, the seamless integration with Sophos MDR (Managed Detection and Response) adds an extra layer of protection, allowing us to respond to threats quickly with expert support when needed.

What do you dislike about the product?

It's hard to find downsides: we've encountered that occasionally a firewall becomes unreachable from the central console, requiring direct access to the device for management. While rare, it impacts remote administration.
Another area for improvement is the initial learning curve—some of the more advanced features and policies take time to fully understand, especially for teams new to Sophos.
Finally, log retention and export options could be more flexible; longer retention without external syslog setup and more granular export formats would make reporting easier.

What problems is the product solving and how is that benefiting you?

Sophos Firewall has helped us streamline VLAN management directly at the firewall level, reducing the complexity and effort needed to segment and secure different parts of the network.
It also allows for granular control over user web activity, letting us apply differentiated browsing policies based on roles, departments, or even specific users—improving both security and productivity.
A major benefit is the ability to centrally manage all our firewalls through Sophos Central, so we no longer need to manually replicate rules or configuration changes device by device. This has significantly cut down on configuration time and reduced the risk of errors.