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521 reviews
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External reviews are not included in the AWS star rating for the product.


    Financial Services

Newrelic is good but if it use other features it can be best.

  • October 20, 2025
  • Review provided by G2

What do you like best about the product?
It's ui is so simple, easy to understandable.
What do you dislike about the product?
Some features are available in other monitoring tool but not in new relic
What problems is the product solving and how is that benefiting you?
There are many problems solved by newrelic. The customer support team is excellent.


    Computer Hardware

Real-Time Insights and Alerts, but Billing Complexity Needs Work

  • October 19, 2025
  • Review provided by G2

What do you like best about the product?
It provides real-time data with customizable alerting based on performance thresholds, anomalies, or errors. This enables faster detection and resolution of issues before they impact end users.
What do you dislike about the product?
Complexity in understanding the granular details of billing.
What problems is the product solving and how is that benefiting you?
It reduces MTTR and gets to the root cause at the earliest. it integrates well with multi layer technology


    Kuppanna R.

Powerful Debugging with New Relic, but Beware of Opaque Pricing

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
I "like" New Relic's full-stack APM for its x-ray-like visibility into code, databases, and errors, making debugging a superpower.
What do you dislike about the product?
I "dislike" New Relic's opaque, usage-based pricing that can hit teams with unexpectedly high bills after data spikes.
What problems is the product solving and how is that benefiting you?
New Relic addresses performance bottlenecks, outages, and user experience issues with real-time, full-stack monitoring.
It enables faster debugging, enhances system reliability, and fosters team collaboration, saving time and reducing stress.


    Bharat B.

Great Licensing Model, But Needs More Features to Compete

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Simple Licensing model covering vast capabilities
What do you dislike about the product?
Should expand capabilities compared to other equal competitors
What problems is the product solving and how is that benefiting you?
Distributed tracing, transaction insights, end-user analytics, and log analytics are all included.


    Consulting

Comprehensive Observability and Seamless Integration with New Relic

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
I also value how smoothly it integrates with a variety of environments and services, including cloud infrastructure, APIs, and microservices. The alerting and anomaly detection capabilities are especially useful for proactively spotting issues before they affect end users.

Overall, the depth of insights and the comprehensive observability tools offered by New Relic make it a valuable platform for ensuring high system reliability and enhancing performance.
What do you dislike about the product?
One aspect I find frustrating about New Relic is the complexity of the initial setup and configuration process. It often requires considerable time to adjust dashboards, set appropriate alert thresholds, and filter out irrelevant data in order to obtain truly meaningful insights.
What problems is the product solving and how is that benefiting you?
New Relic enables us to identify performance issues, bottlenecks, and errors across both our applications and infrastructure in real time. With its full-stack observability, we can monitor everything from the frontend user experience to backend services, which allows us to quickly detect and resolve issues before they impact our end users.

The platform’s detailed metrics, distributed tracing, and alerting capabilities make it much easier to pinpoint the root cause of problems and reduce our mean time to resolution (MTTR). As a result, we have seen notable improvements in application reliability, system performance, and overall customer satisfaction.


    Computer Software

Comprehensive Full-Stack Observability with Easy Setup and Customizable Dashboards

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
The platform excels at delivering full-stack observability in one place, allowing teams to monitor applications, infrastructure, logs, and user experience in real time without relying on several different tools. Its straightforward setup and wide range of integrations make it easy to instrument services across cloud, container, and on-premises environments. Additionally, the customizable dashboards enable teams to visualize performance trends and rapidly identify issues. The Customer Support was very helpful and resourceful.
What do you dislike about the product?
One downside of New Relic is its complicated pricing structure. As data volumes increase, costs can rise rapidly, which makes it challenging for some teams to accurately predict their budgets.
What problems is the product solving and how is that benefiting you?
New Relic addresses the challenge of gaining visibility into complex, distributed systems by consolidating application performance, infrastructure monitoring, logs, and user experience data into a single platform. Rather than juggling several disconnected tools, it offers a unified source of truth, making it much easier to detect, troubleshoot, and resolve issues efficiently. This leads to a reduction in mean time to resolution (MTTR), less downtime, and a better experience for end users. Developers benefit from detailed insights into code performance and dependencies, while operations teams find capacity planning and proactive monitoring more straightforward. In the end, this results in faster problem resolution, greater reliability, and increased confidence in delivering stable, high-performing digital services.


    Mehak M.

Boosts application visibility and performance with intuitive dashboards and alerts

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
New Relic's Dashboards and alerting system - They provide clear visibility into application performance and help the team resolve issues quickly. Also, Customer support is best.
What do you dislike about the product?
The initial setup and advance customization can be complex without sufficient knowledge.
What problems is the product solving and how is that benefiting you?
New Relic solves challenges in application performance monitoring, real-time issue detection, and system observability. This helps our team quickly identify and resolve problems, improving uptime, user experience, and operational efficiency.


    Bhavesh V.

Powerful Unified Observability, but Onboarding Can Be Overwhelming for New Users

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass.
What do you dislike about the product?
One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this.
What problems is the product solving and how is that benefiting you?
New Relic helped on Custom instrumentations & mobile breadcrumb for Mobile side monitoring.


    Broadcast Media

Comprehensive Monitoring and Fast Root-Cause Analysis with New Relic

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
My overall experience with New Relic has been positive. It provides deep visibility into application and infrastructure performance, with intuitive dashboards and powerful APM capabilities that make root-cause analysis much faster. The distributed tracing, alerting, and integration options with cloud services (like AWS and Kubernetes) have been especially helpful in proactive monitoring and reducing MTTR.
What do you dislike about the product?
While New Relic offers excellent visibility and analytics, its pricing model can be a bit complex and expensive for large-scale environments.
Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets.
What problems is the product solving and how is that benefiting you?
New Relic has given us comprehensive visibility into our applications, infrastructure, and services. With its capabilities, we can quickly detect performance bottlenecks, identify errors, and monitor essential business transactions in real time. This has led to faster incident response, more efficient resource optimization, and an improved experience for our end users. The platform serves as a centralized hub for observability, allowing us to monitor application performance, track infrastructure metrics, and follow distributed traces. Our DevOps team benefits from being able to swiftly identify latency issues, analyze logs and traces, and correlate metrics across different services. As a result, we have seen a notable reduction in our Mean Time to Recovery (MTTR) and have gained greater confidence in our system reliability and deployments. The enhanced visibility into performance and errors allows us to perform root-cause analysis more quickly and resolve issues proactively, which has ultimately led to better uptime and increased user satisfaction.


    Retail

Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility.
What do you dislike about the product?
The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively.
What problems is the product solving and how is that benefiting you?
New Relic has been instrumental in helping us tackle performance visibility and reliability issues throughout our applications and infrastructure. With its real-time monitoring, comprehensive transaction tracing, and proactive alerting, we have been able to significantly decrease our mean time to resolution (MTTR). As a result, our system uptime has improved, the user experience has been enhanced, and our teams are now better equipped to make informed, data-driven decisions regarding capacity planning and optimization.