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Reviews from AWS customer

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    Rushabh D.

Great for Performance Insights and Debugging

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about New Relic is how quickly it helps me understand what’s going wrong in our application. The dashboards are clean, and I can get to the important metrics—like response time, error rates, and slow transactions—without digging around too much. The real-time insights are extremely helpful, especially when we’re troubleshooting production issues. It saves a lot of time and gives a clear picture of system health almost instantly.
What do you dislike about the product?
One thing I dislike about New Relic is that some of the advanced features feel a bit overwhelming at first. The platform is powerful, but certain sections are not very intuitive, and it takes time to figure out where everything is. The UI can feel cluttered when you're trying to drill down into detailed traces or custom dashboards. Also, some features require extra configuration, which isn’t always obvious from the start.
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance issues quickly and understand exactly where bottlenecks are happening in our application. It gives clear visibility into slow APIs, database queries, error spikes, and overall system health. Because of this, we catch issues much earlier and fix them faster, which directly reduces downtime and improves user experience.It also centralizes our logs, metrics, and traces in one place, so debugging becomes much easier. Overall, it saves time during incident investigations and helps the team stay more proactive instead of reacting after users report problems.


    Altaf P.

Unified Observability and Real-Time Insights Made Simple

  • November 25, 2025
  • Review provided by G2

What do you like best about the product?
New Relic’s unified observability platform, real-time insights, and easy dashboards make performance monitoring simple and highly effective.
What do you dislike about the product?
What I dislike about New Relic is its complex pricing structure and steep learning curve, which can be challenging for new users and small teams to manage effectively.
What problems is the product solving and how is that benefiting you?
New Relic solves the problem of limited visibility into application and system performance by providing real-time monitoring, error tracking, and deep performance insights. It benefits us by helping quickly identify issues, reduce downtime, optimize resource usage, and improve overall application reliability and user experience.


    Lalit D.

Effortless Real-Time Insights with an Intuitive Interface

  • November 24, 2025
  • Review provided by G2

What do you like best about the product?
I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly.
What do you dislike about the product?
There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly identify performance bottlenecks, crashes, and slow network calls in the Android frontend. This has made debugging faster and improved overall app stability and user experience.


    Pranjal A.

Comprehensive Monitoring with Real-Time Insights and Custom Dashboards

  • November 24, 2025
  • Review provided by G2

What do you like best about the product?
1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place.

2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.

3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
What do you dislike about the product?
The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be.
What problems is the product solving and how is that benefiting you?
1) Lack of visibility into application performance
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.

Benefit:
Faster troubleshooting and significantly reduced downtime.


    Rahul K.

Clear Visibility and Seamless Integrations Make Monitoring Easy

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
I like New Relic for its clear visibility, reliable alerts, and easy integrations.
What do you dislike about the product?
I dislike its high pricing and that some features feel scattered and take time to navigate.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance issues across apps and services in real time, so problems are easier to trace and fix. This saves time during outages and keeps the user experience smooth.


    vikas h.

Real-Time Insights and Effortless Performance Monitoring

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
New Relic provides deep observability with real-time insights, making it easy to monitor and optimize application performance
What do you dislike about the product?
It can feel overwhelming at times due to its extensive features and complex setup for beginners
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance bottlenecks, monitor application health, and quickly resolve issues


    Poonam K.

Unified Dashboard for Complete Monitoring

  • November 16, 2025
  • Review provided by G2

What do you like best about the product?
Monitor backend services, frontend apps, and infrastructure in one dashboard
What do you dislike about the product?
Usage-based model can lead to high costs for large-scale apps.
What problems is the product solving and how is that benefiting you?
Real-time insights across apps, infrastructure, and logs. Intuitive dashboards and integrations with popular languages and cloud platforms.


    Shirisha D.

New relic: comprehensive platform for observability and performance

  • November 08, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about new relic is it's end to end observability and it's incredibly powerful for tracking metrics across applications , infrastructure, logs and user experience, all in one unified dashboard
What do you dislike about the product?
The initial setup and configuration can be overwhelming for first time users. With so many features available it takes time to understand which ones are essential for our environment.
What problems is the product solving and how is that benefiting you?
New relic helps us proactively monitor performance, detect issues and optimize resources. We no longer need multiple tools for APM, infrastructure and logs , everything is consolidated


    saurabh r.

Comprehensive Observability with a Steep Learning Curve

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
New Relic offers unified observability across your entire stack with easy setup and deep insights into application performance. Its powerful dashboards, distributed tracing, and flexible alerting make it easy to detect and resolve issues quickly.
What do you dislike about the product?
New Relic can be expensive at scale due to its data-based pricing model, and managing ingestion costs requires careful tuning. The interface can feel complex for new users, and advanced customization often has a steep learning curve.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance bottlenecks, trace errors across microservices, and monitor system health in real time. It provides full visibility into application and infrastructure behavior, enabling faster troubleshooting and improving overall reliability and user experience.


    Harshal V.

Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues

  • November 03, 2025
  • Review provided by G2

What do you like best about the product?
This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues.
What do you dislike about the product?
There are times when alerts do not come through, or I experience connectivity problems.
What problems is the product solving and how is that benefiting you?
This tool provides useful insights into JVM response times for microservices by presenting the data in clear graphs. The visualizations make it easier to understand performance trends and identify potential issues.