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Reviews from AWS customer

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2,542 reviews
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External reviews are not included in the AWS star rating for the product.


    Tara S.

Fabulous tool for a newbie web builder like me

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
A single place to test all of the different browsers to spot glitches in my design and layout was an absolutely massive time saver for me. As someone who has not previously been engaged in the actual building of sites and the UI side, at first I wasn't able to test my layout on anything other than the devices I had around me in my office. But I am Apple-centric so I missed out on how my site appeared on the Android interface and did not know how to address this. That is when I found BrowserStack and was able to quickly spot all the things that I ought to address. I could then make the required changes and get it tidied up across all the different possible browsers. So that was fantastic. It's so weird, this was flagged as being AI generated but it is genuinely all in my own words... Not sure what more I can offer!
What do you dislike about the product?
I am not a power user as such, but I did find the time limitations on the free version were frustrating. It's not something I will use often enough at this time to justify the paid subscription though, so I had to accept these pain points as part of the free service...
What problems is the product solving and how is that benefiting you?
Cross browser testing in one place has been a huge time saver for me and has improved the quality of my sites, as they now don't look ridiculous on certain browers, which they did before I found this tool...


    Information Technology and Services

Great tool for browser testing

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
BrowserStack offers us a quick and straightforward way to test our frontend development work in multiple browsers. It's particularly useful for testing in Safari since our development team works only on Windows PCs. For testing on mobile devices, it's great that BrowserStack allows us to test our work without having to keep a stock of physical devices. Very helpful and saves on costs especially as we work mostly from home!
What do you dislike about the product?
It's sometimes a little laggy but not unworkable.
What problems is the product solving and how is that benefiting you?
As a web agency, we have a business problem in that we must test our clients' websites across multiple browsers and devices, but the team works remotely on Windows PCs. BrowserStack solves this problem as it allows us to test on multiple browsers and devices without buying Macs or various mobile devices for the team to test on.


    Rene v.

Essential for every website developer

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
This is really THE way to quickly test on a variety of devices. No fuss, just click which screen resolution, which device, which browser and go. A bit slow at times but for testing purposes more than sufficient.
What do you dislike about the product?
Sometimes you do have to search a little longer among all the options but rather too much than too little.
What problems is the product solving and how is that benefiting you?
As a website developer, the key is to test that your websites work well on all devices. With browser stack, this is really easy to do. It also saves you an awful lot of time and money compared to owning and trying all the devices yourself.


    Marketing and Advertising

Best Application To Use For Support and Testing

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
It really is a vital tool when trying to fix client issues, it enables us to test the exact platform the user is using and try to replicate their bug.

It's extremlly easy to use and it's one of my primary tools for bug fixing.
What do you dislike about the product?
The devices can be a little bit slow sometime, I assume this is caused because you're using a live device and not a virtual machine.
What problems is the product solving and how is that benefiting you?
We had a client in India complaining of a spicific issue with one of our websites, because of BrowserStack we were able to mimic this users experiance using both their location and browser. This resulted in us being able to fix the bug that the user was experiencing.


    Ngoc Hien L.

Broader range of features and super fast customer support

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
A wide range of useful features that cover almost everything you can imagine in terms of test automation, test management etc. Also it can be integrated with nearly every available tool and framework. The customer support team always responds promptly and is very patient with every query.
What do you dislike about the product?
Sometimes you might get lost exploring the numerous features that Browserstack offers to find a solution for your usecase. In that case, just reach out to the customer support - the're always ready to help ;-)
Also, working in your internal test environment through BrowserstackLocal can be quite slow sometimes due to its technical implementation.
What problems is the product solving and how is that benefiting you?
Browserstack offers a wide range of mobile devices and an integrated solution for mobile app automation testing


    Harish T.

Helps for device coverage

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
Recent bug capture tool is very helpful for us. Previously we were just using browserstack to verify things in different devices. Now we are using bug capture a lot. We used to record videos and download network/console logs and share with the developers. Now we just share one bug capture link.
What do you dislike about the product?
We are not able to understand the capabilities of browserstack for automation. Pricing is high. We can't try for some weeks and then take a subscription.
What problems is the product solving and how is that benefiting you?
Device coverage. We can't maintain real devices for all the versions in the market and also we cannot install multiple OS versions


    Mohd A.

Awesome tool for doing automation testing

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
Helps me in doing automation testing and mobile apps testing
What do you dislike about the product?
Nothing as such but reports can be a bit better
What problems is the product solving and how is that benefiting you?
Testing the apps on different mobile devices


    Anna P.

BrowserStack

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
I like that you can easily troubleshoot customer issues, as this is essential for our support tema at times.
What do you dislike about the product?
My dislike is that the free trial you can only use the browser version for a very short amount of time. It would be nice to have a free 30 day trial or longer time to test to see if this product is something we should buy.
What problems is the product solving and how is that benefiting you?
We have sometimes problems getting on our website via different browser or systems so this helps us validate if it is a browser issue


    João L.

Still a super valuable tool

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
Browserstack likes to play bait and switch with reviews, promising 20€ vouchers and then saying "oops, you were too late" after you finalize your review.
What do you dislike about the product?
The Automate UI can be a little convoluted at times. Id' love to have more ways to group and sub-group tests.
What problems is the product solving and how is that benefiting you?
Detecting issues in specific devices/browsers, external changes to our services caused by 3rd party dependecies, subtle integration changes that unit tests can't detect in dev environments.
It helps reduce time to detect and to mitigate bugs. It helps reduce downtime and lost revenue.


    Deepjyoti B.

Experience

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
its seamless ability to provide access to a wide range of real devices and browsers for testing, ensuring cross-platform compatibility. The platform's scalability, ease of integration with automation frameworks, and reliable performance significantly streamline the testing process.
What do you dislike about the product?
Performance Latency and Session Timeouts
What problems is the product solving and how is that benefiting you?
Efficient Testing, Automation Support and Global Accessibility