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Sophos MDR offers a robust and responsive managed detection and response service.
What do you like best about the product?
What I like best about Sophos MDR is the 24/7 expert-led threat monitoring and response, which ensures that potential security incidents are swiftly identified, investigated, and neutralized—even outside business hours. The combination of real-time alerts, detailed reporting, and human-led analysis provides a high level of confidence in our overall security posture. Additionally, the integration with our existing Sophos ecosystem makes deployment and management seamless.
What do you dislike about the product?
What I dislike about Sophos MDR is that while the threat detection and response are excellent, the alert notification system can sometimes be overly sensitive, generating a high volume of low-priority alerts that require filtering. Additionally, the initial onboarding process could be more streamlined, especially when integrating with third-party tools or existing SIEM solutions. Some advanced customization options are also limited unless you're on the higher-tier service.
What problems is the product solving and how is that benefiting you?
Sophos MDR provides 24/7 expert threat detection and response, reducing risk, saving internal resources, and improving our overall security posture.
AN EXCELLENT TOOL FOR THE DETECTION AND CONTROL OF THREATS ON THE NETWORK
What do you like best about the product?
THAT WE CAN BE WITHOUT WORRY ABOUT THE CONTROLS THAT THE MDR MAY HAVE AS WELL AS CUSTOMER SUPPORT
What do you dislike about the product?
IT COULD BECOME COSTLY FOR CERTAIN COMPANIES AS WELL AS ITS FREQUENCY OF USE
What problems is the product solving and how is that benefiting you?
HELPS US IN THE DETECTION AND DETENTION OF THREATS, AVOIDING LOSSES
Sophos has always provided robust and reliable network protection.
What do you like best about the product?
Sophos MDR is easy to deploy, easy to use, and easy to maintain.
What do you dislike about the product?
Sophos MDR is a bit on the expensive side, but worth it.
What problems is the product solving and how is that benefiting you?
Sophos MDR is helping us to adhere to regulatory guidance providing for an MDR package.
Sophos MDR: superior proactive security at the click of a button
What do you like best about the product?
Key strengths include the speed of deployment and the ability to fully delegate threat management to the Sophos team, eliminating response delays that could prove extremely damaging. Another major advantage is the advanced reporting and the robust query database available to assess asset status.
What do you dislike about the product?
Despite being well-structured, the abundance of available data does take some getting used to. The inability to quickly and easily report false positives straight from the console is one possible drawback. Although the queries are clearly helpful, they appear to be more suited for seasoned users and are less useful for regular, daily tasks. That said, since this is a managed service, their use remains entirely optional.
What problems is the product solving and how is that benefiting you?
The IT department no longer has to worry about having highly skilled personnel on hand to react quickly around-the-clock thanks to Sophos MDR. Our adoption of the service was primarily motivated by the proactive threat response, the brand's strength, the Sophos technicians' expertise, and the insurance coverage in the event of a breach. There is a noticeable sense of increased security, and the advantages are real.
Reliable Proactive, and comprehensive MDR service backed by Skilled SOC Team
What do you like best about the product?
24/7 Threat Detection and Response.
Sophos Central Integration
Detailed Threat Reporting and Analyst Guidance
Sophos Central Integration
Detailed Threat Reporting and Analyst Guidance
What do you dislike about the product?
While the core service is sold, some, operational gaps were notice. Especially the NDR Implementation and Integration is hopeless (both AWS appliance, and onLogic hardware device).
What problems is the product solving and how is that benefiting you?
Sophos MDR is addressing the key challenge of continuous threat detection and incident response in a resource constrained environment.
Sophos MDR solves:
Alert fatigue, lack of in-house expertise.
Delayed incident response.
Visibility Gaps
Sophos MDR solves:
Alert fatigue, lack of in-house expertise.
Delayed incident response.
Visibility Gaps
Sophos MDR service
What do you like best about the product?
While we were a little reluctant to put our trust in an outside source for security, the Sophos MDR service has proven to be everything we had hoped for. Our company is no different in that we were being asked to do more with less staff. Having the Sophos MDR service allows us to sleep at night knowing that our IT environment is being watched 24/7 and that we don't need to wake up for every alert that hits our cell phones.
What do you dislike about the product?
As with any enterprise wide deployment, we had our share of bumps in the road. Our biggest issue was with the implementation of the client on our VDI environment. I wouldn't say this was a reason to look elsewhere ... just happened to be there was a bug with the Sophos integration on the specific version of VDI software we are using.
What problems is the product solving and how is that benefiting you?
The biggest benefit for our IT staff that Sophos MDR offers is having another set of eyes watching the alerts around the clock. We don't have a huge IT staff with a specialized department handling security ... we instead where several (all) the hats. We found that security is not something we can watch on a part time basis, so knowing that Sophos MDR is constantly monitoring everything security related around the clock gives us time back in our day to focus on other areas.
Sophos MDR is easy to use and maintain
What do you like best about the product?
The ease of use. It works. I can set and forget it on my machines.
What do you dislike about the product?
The agent takes up a lot of resources and sometimes causes slowness on the PC.
What problems is the product solving and how is that benefiting you?
Protecting our Desktops, Laptops, and Servers
Like much else with Sophos, Its fine, but only if you use Sophos for everything
What do you like best about the product?
It ties in with everything else Sophos. The interface is easy enough to use.
What do you dislike about the product?
Nothing specific, just nothing innovative.
What problems is the product solving and how is that benefiting you?
Its as good as any other security package. Every business needs one and it works
A high-quality and innovative product.
What do you like best about the product?
improved threat detection, faster response times, relief for internal IT
What do you dislike about the product?
Adaptation to individual needs. Potential privacy concerns. Costs.
What problems is the product solving and how is that benefiting you?
Proactive threat hunting to identify potential risks before they become problems.
Excellent experience due to the quality of service
What do you like best about the product?
They immediately contacted me to warn me of any threat and also offered me a solution to mitigate the problem.
What do you dislike about the product?
They don't have support in my language (Spanish)
What problems is the product solving and how is that benefiting you?
Basically, it protects against the threat of compromising company data due to potential threats. This is achieved through console monitoring and alerts, and especially through case follow-up, contacting us through various means until the problem is resolved.
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