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Reviews from AWS customer

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495 reviews
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External reviews are not included in the AWS star rating for the product.


    Government Administration

It's a good platform with interesting tools, surprised me in several ways

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
Ease of administration and affordable costs.
What do you dislike about the product?
some detection deficiencies and some false positives
What problems is the product solving and how is that benefiting you?
The fact that we do not have a unified endpoint protection platform has benefited from having behavior-based threat protection.


    Titouan C.

MDR product allowing to save time

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
Simplicity, Efficiency, manageable from Sophos central
What do you dislike about the product?
One gets the impression of being 100% protected without any flaw. Is a flaw still possible?
What problems is the product solving and how is that benefiting you?
Alerts, threats, isolation
Gain time
Easy to manage for teams


    Computer Hardware

Sophos MDR offers comprehensive protection and peace of mind

  • July 09, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Sophos MDR is its comprehensive cybersecurity coverage, including endpoints, servers, and network. The service ensures 24/7 monitoring with a rapid response to incidents, and its deployment is simple thanks to clear and effective support.
What do you dislike about the product?
I have not noticed any weaknesses to date. Everything works as expected and perfectly meets our expectations.
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the problem of lacking internal resources to ensure continuous threat monitoring. It provides us with complete visibility of our security, proactive detection of attacks, and rapid incident response, which significantly reduces risks and ensures the continuity of our operations.


    Hospitality

Good Product for Company Enterprise Enviornment

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use. Good GUI. Good Customer support.
What do you dislike about the product?
Lack of Support for Google Workspace Features
What problems is the product solving and how is that benefiting you?
Detection of various threats, Improved response times


    Bob S.

Sophos MDR provided prompt threat detection giving me confidence in my device’s security.

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
The most helpful aspect of Sophos MDR is its proactive threat detection paired with expert, real-time support, which offers peace of mind by swiftly addressing security issues before they escalate.
What do you dislike about the product?
While Sophos MDR excels in proactive support, the least helpful aspect can be the occasional delay in communication during complex investigations, which may slow down the resolution process for intricate security incidents.
What problems is the product solving and how is that benefiting you?
Sophos MDR addresses the challenge of detecting and responding to advanced cyber threats by providing around-the-clock monitoring, rapid threat investigation, and expert guidance. This proactive approach helps prevent breaches before they escalate, giving me greater peace of mind and allowing me to focus on my work, knowing my systems are continuously protected and supported by security professionals


    aurore p.

The quality of the MDR service

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
SOC available 7 days a week, 24 hours a day, all year round. Allows having an agent permanently without needing to recruit an expert IT team (human cost + training to follow for improvement).

The SOC is very responsive. "On-boarding" at the first installation.
What do you dislike about the product?
Although it replaces a team of experts within the company, the licensing budget remains substantial. The offers are attractive when purchasing the new license (thanks to the booster), but the renewal does not always follow in terms of price.
What problems is the product solving and how is that benefiting you?
data protection by avoiding ransomware attacks.
Analyze traffic to anticipate and correct human "bad habits."


    NILS C.

lol, the tranquility

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
the simplicity, the tranquility, the customization, and above all the professionalism of the Sophos teams
What do you dislike about the product?
the price, very expensive, too much compared to the competition
What problems is the product solving and how is that benefiting you?
network monitoring, monitoring of the entire fleet, I have peace of mind and I can focus on my business


    houssam A.

Sophos MDR ensured rapid detection and effective response

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Sophos MDR is its ability to quickly detect threats and offer a proactive response, which significantly enhances security.
What do you dislike about the product?
What I don't like about Sophos MDR is the slow response to certain incidents and the integration issues encountered in our environment.
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the problems of late threat detection and slow incident response. This benefits us by improving responsiveness to cyberattacks and enhancing the overall security of our environment without requiring complex internal management.


    farouk e.

sophos MDR, always on, always watching

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
the 24/7 expert monitoring and fast incident response give us peace of mind and reduce internal workload
What do you dislike about the product?
it is excellent overall but the portal interface could be more intuitive and customizable
What problems is the product solving and how is that benefiting you?
mdr helps us detect and respond to threats 24/7, reducing the risk of breaches and freeing up our internal team to focus on strategic tasks


    Luke M.

Sophos MDR has been great for my organization

  • July 08, 2025
  • Review provided by G2

What do you like best about the product?
As a Director of IT, knowing that a dedicated team is actively hunting, investigating, and neutralizing threats in real time without waiting for alerts to escalate means i can focus on strategic initiatives rather than constantly firefighting.
What do you dislike about the product?
While the monthly and weekly reports (e.g., Sophos MDR Enterprise Monthly Report) provide detection summaries and MITRE ATT&CK mappings, they appear to lack deeper context or executive-level insights that could help you communicate risk posture more effectively to stakeholders.
What problems is the product solving and how is that benefiting you?
1. 24/7 Threat Monitoring and Response
2. Reduced Dwell Time and Alert Fatigue
3. Integration with Broader Security Stack
4. Incident Response Readiness

Benefits
1. Operational Efficiency and Focus
2. Improved Security Posture
3. Real time threat containment
4. Customizable Threat Hunting