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Powerful and efficient at a reasonable cost.
What do you like best about the product?
Sophos MDR delivers continuous 24/7/365 monitoring across endpoints, servers, and network infrastructure. Its behavior-based analysis helps proactively detect and respond to indicators of compromise, significantly reducing the risk of undetected breaches. The product is easy to deploy and benefits from a clear, intuitive user interface. In case of issues, support is highly responsive and available around the clock. Its ability to integrate seamlessly with hardware from various vendors is an added advantage.
What do you dislike about the product?
The solution is comprehensive with no significant shortcomings. If anything, response times—while generally good—could be further improved to enhance overall efficiency.
What problems is the product solving and how is that benefiting you?
One of the major challenges for any organization is maintaining continuous visibility over a growing number of devices—especially monitoring their behavior within the LAN, WAN and toward critical servers. This task demands up-to-date cybersecurity expertise and 24/7/365 operational coverage, which can be both costly and complex to manage internally. Sophos MDR addresses this challenge effectively by delivering expert-driven threat detection and response as a managed service, reducing the need for in-house resources while ensuring enterprise-grade protection around the clock.
MDR is a 24/3365 security team for any small/mid sized business
What do you like best about the product?
Love having the MDR team react to and respond to detected events and odd behavior. It is amazing how quick a real person jumps in and reviews issues. Having the ability to let them access or isolate suspected issues is amazing! Very easy to use and implement. Support is very responsive.
What do you dislike about the product?
It is great, I cannot think of a negative.
What problems is the product solving and how is that benefiting you?
Small and mid sized businesses typically do not have the experts or 24x7 staff to watch for and respond to security issues. MDR solves this by detecting and responding, and with real experts. It is extremely time saving to have an expert review and take action before most other solutions would have alerted, and comforting instead of wondering if an alert was a real threat.
Great Product, Ease of use
What do you like best about the product?
Great Product, Ease of use. covers later trends of AI, ML, threat hunting, detection & response
What do you dislike about the product?
Doesn't dislike. I'm sure there will will periodic update & improvement with time
What problems is the product solving and how is that benefiting you?
Real time threat hunting, detection & response
Sophos MDR – Strong Security Backbone for Our Organization
What do you like best about the product?
What I like best about Sophos MDR is its 24/7 expert threat monitoring and rapid incident response, which gives us peace of mind knowing our systems are being actively protected by professionals.
What do you dislike about the product?
While Sophos MDR provides excellent threat detection and response, the pricing can be a bit high for smaller organizations, and some advanced configurations may require support assistance, which slightly limits flexibility for in-house teams.
What problems is the product solving and how is that benefiting you?
Sophos MDR helps us address the critical challenge of real-time threat detection and response, especially during off-hours when internal IT resources are limited. It ensures continuous monitoring, rapid threat containment, and expert analysis, which significantly reduces our response time and minimizes potential damage. This allows our team to focus on core IT functions with confidence that our security is in expert hands.
Continuous monitoring, with timely and efficient attention
What do you like best about the product?
1. We have experts monitoring the health status of our equipment.
2. If there are incidents, we are not alone; within minutes, there is someone qualified to support us in dismantling the threat.
2. If there are incidents, we are not alone; within minutes, there is someone qualified to support us in dismantling the threat.
What do you dislike about the product?
1. Your notification emails are useful and important, they just need a better presentation.
What problems is the product solving and how is that benefiting you?
A few teams are not compatible with Sophos requirements, which will force us to update them soon.
Very good complementary service of the XDR
What do you like best about the product?
The support from the SOC team, the monitoring during the implementation of the solution, the power of the tool.
What do you dislike about the product?
During my initial setups, the integration team was in English.
What problems is the product solving and how is that benefiting you?
24/7 monitoring of the status of managed and supervised workstations, with autonomous actions (on the Complete solution) on the workstations.
In Sophos we trust.
What do you like best about the product?
Easy to manage and deploy. Support is exceptional and the team from sales to MDR are amazing.
What do you dislike about the product?
The access through mobile devices needs to be improved.
What problems is the product solving and how is that benefiting you?
Sophos covers our endpoints and servers 24/7 x 365 a year. The cost savings of not needing our own security team are exceptional.
Great Product and Service - Slow UI
What do you like best about the product?
I love the flexibility of the product and the wide range of services offered. You can implement this product no matter what the layout of the company that you are serving needs. Their support team is eager to assist as well. I use this product daily. The layout is very easy to use and intuitive as well.
What do you dislike about the product?
The UI to switch between clients is very slow.
What problems is the product solving and how is that benefiting you?
It allows us to set up alerts for actionable cases and then handle them immediately as they come up. It allows us to provide confidence internally and externally.
Reliable MDR service with excellent analyst support and fast response
What do you like best about the product?
Sophos MDR provides 24/7 monitoring and real-time threat detection backed by a skilled analyst team. The alerts are clear and actionable, which helps us respond quickly. Integration with other Sophos products creates a seamless experiences and improves overall visibility.
What do you dislike about the product?
Initial setup required a lot of tuning to reduce false positive, and incident response can occasionally be slower during peak times. Some integrations with third-party tools are limited and would benefit from wider compatibility.
What problems is the product solving and how is that benefiting you?
Sophos MDR helps us address the lack of internal resources to monitor and respond to threats 24/7.
Their team fill that gap with expertise and proactive incident response, reducing our exposure to advanced attacks and improving our overall security posture without needing to scale our own SOC team.
Their team fill that gap with expertise and proactive incident response, reducing our exposure to advanced attacks and improving our overall security posture without needing to scale our own SOC team.
Reliability and cost effective
What do you like best about the product?
Easy to use and their support team's response time is exceptional
What do you dislike about the product?
At this point, we dont have anything to dislike cause the hiccups we had before were addressed and since then things have improved. We are happy with Sophos MDR
What problems is the product solving and how is that benefiting you?
Undetected threats, lack of visibility. compliance just to name a few that MDR is helping/helped us with. As an administrator. is time saving, cost efficient and have the best experts in the field giving us guidance.
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