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Great service but be mindful of memory/ram use on user pc's
What do you like best about the product?
Provides great protection and fast alert system
What do you dislike about the product?
The service uses up a lot of RAM/Memory on a users pc which can sometimes slow them down when they are working. We updated our hardware to combat this
What problems is the product solving and how is that benefiting you?
Primarily it is providing protection for all our endpoints. It gives us piece of midn that everything is protected and we will receive alerts if we need to action anything.
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Great MDR service
What do you like best about the product?
Responsiveness, transparency, helpfulness
What do you dislike about the product?
There is nothing that i particularly dislike
What problems is the product solving and how is that benefiting you?
We do not have the manpower or the expertice to run an affective SOC
Very good service
What do you like best about the product?
Sophos has really fast response times and their portal is well organised thus allowing me to navigate to a particular device etc. with ease.
What do you dislike about the product?
Sohpos portal is really memory and cpu intensive which freezes my computer from time to time as it is doing background activities.
What problems is the product solving and how is that benefiting you?
Cleaning up potential threats allows our business to continue its operations with no issues.
Peace of Mind
What do you like best about the product?
Having a second set of eyes actively assessing detections that pop up through the agents that are already installed helps provide me relief and the ability to maintain a work-life balance.
What do you dislike about the product?
Sometimes MDR rushes their assessments and misses artifiacts. This gives the impression that staff are paid more by closing cases faster. It doesn't happen often but when it does it's noticable.
What problems is the product solving and how is that benefiting you?
24/7 response to detections
The Sophos deployment and support from the outset has been great
What do you like best about the product?
How easy it was to deploy the solution to the endpoints, the dashboard visibily and the people.
What do you dislike about the product?
N/A at the moment .
What problems is the product solving and how is that benefiting you?
24/7 monitoring and a experienced security team working with my company.
Sophos MDR is Top Notch!
What do you like best about the product?
Having the ability to reach support and receive meaningful solutions to issues
What do you dislike about the product?
The service is costly and initial configuration is time consuming.
What problems is the product solving and how is that benefiting you?
Sophos MDR is very proactive and quick to provide solutions id needed. I don't have to spend as much time investigating possible threats anymore.
Sophos MDR has been a strong security partner for decades
What do you like best about the product?
I like the cadence of regular check in meetings to ensure the platform is tuned for maximum value and minimal attack surface for malware and cyber attacks. These sessions keep us up to date on new features and enhancements.
What do you dislike about the product?
The reporting would be my least favorite element.
What problems is the product solving and how is that benefiting you?
Provides 24x7x365 attention to real-time threats that augments our internal staff for timely security incident response. This give us instant response to threats before they obtain a toehold into our environmnet.
Great tool to have extra eyes on your environment, lowering IT's load
What do you like best about the product?
Having an extra set of people and machines, watching your traffic and data is great for compliance and security. They are corralate all the data coming in from all the machines to better track and diagnose security attempts or breaches. Super easy to use the dashboards to get a good view of what is going on, on a daily bassis. Working with the MDR team makes it very easy to setup the integration, as they have tons of setup trainings, and videos. Working with support they review your settings to make sure everthing is setup correctly.
What do you dislike about the product?
Initial setup requires many hrs with support to make sure everthing is setup correctly and working as designed. If you are very savy, this can be a bit boring at times.
What problems is the product solving and how is that benefiting you?
We use it to help comply with Requirements around PCI, and daily log reviews. because they have a constance watch on the data, we ship our logs to them to add to the data lake, and they use it to let us know of any issues, we should need to fix.
Stopped Attacker before Significant Damage
What do you like best about the product?
The quick response to the intruder, letting me know there an incident before any damage was done. Also helped me thru the process and understand the severity of the issue. There is sense of security knowing they are helping to keep your network safe.
What do you dislike about the product?
I dont have any dislikes about Sophos. Everything was great!
What problems is the product solving and how is that benefiting you?
The only problem I believe was troublshooting the client. I felt like if the client on the machine was talking to the console, then it was hard to get it to do anything.
A fantastic Endpoint and Integrated Security System
What do you like best about the product?
The integration of all the Sophos products into one console.
What do you dislike about the product?
The translation of some settings into the local language is not always appropriate.
What problems is the product solving and how is that benefiting you?
Sophos MDR guarantees me 24/7 monitoring of our system with immediate response in the event of an anomaly.
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