My main use case for TeamViewer Business is to provide remote support to users that require it.

A quick specific example of a situation where I use TeamViewer Business for remote support is when a client or customer has a problem with the software and I have to help them fix it.

My primary usage is to provide support when the customer requests it, and it is our main used software.

TeamViewer Business has positively impacted my organization. There are no real changes since we have always been using it, but it really helps so much to do our tasks.

TeamViewer Business helps with doing my task for the purpose it is developed for: to assist customers. It did not really save my time, and it did not reduce errors either. However, it definitely made support smoother because it is made for that.

In my opinion, the best features TeamViewer Business offers include usability. The graphic interface is clear, the speed is excellent, and everything works well. I have also used other services, and TeamViewer Business is pretty good.

The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality. Everything works well, and the mini menu when I am connected to someone else's computer is pretty good to have as it allows me to have quick access to tools in several spots.

TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side.

The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.

I have been using TeamViewer Business for about three years.

TeamViewer Business is stable in my experience, except for the login issues I mentioned before, which were perhaps just random connection issues at that time. Overall, it is pretty stable.

TeamViewer Business's scalability is excellent and it adapts to my organization's needs as we have grown or changed. There are a lot of functionalities enabled with licensing and many features that can adapt, such as the ability to use TeamViewer Business with a camera to provide AI and VR support. It depends on the business; if it is something related only to a machine, remote support can be through a computer screen or a camera. For example, if physical engineers have to touch something, there is a possibility, which is pretty good.

The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I never talked with their support team.

I used Bomgar as a different solution for remote support, but I did not really switch. I used it for a different company's support, so I was using it at the same time.

My experience with pricing, setup cost, and licensing for TeamViewer Business is minimal. I mainly used it and was provided with a license, so I did not see anything about costs and pricing.

I have not seen a return on investment because it was not my field of use, and I did not have access to these metrics.

Before choosing TeamViewer Business, I evaluated other options, which were Bomgar and then a private solution of Acronis.

My advice to others looking into using TeamViewer Business would be to use it because it is a very good product that will surely help the organization to get value from its usage. I have rated this review a 9.

Since I was doing my master's degree, I have been using TeamViewer Business, starting with my first experience working with business hotels in the IT administration department, where we assisted different clients and departments. I have continued using it in my current position at Terencia Software.

My main use case for TeamViewer Business is to access remote desktops, manage issues, and fix problems from remote computers and desktops in general.

When I needed to access a remote Prism server or computer to perform diagnostics on an on-premise client who was not on SaaS, I was able to fix their issue by resolving a script issue on their side using TeamViewer Business.

I also use TeamViewer Business to assist internal consultants by accessing their computers and fixing issues there, and I have been able to utilize it for clients to demonstrate how to use our internal framework through their networks directly.

One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems.

Being able to request access from a client using the confidential code assures security and confidentiality, knowing that no one else can access this system and that access is limited, which indicates a high level of security and safety set by TeamViewer teams.

These features are important because many video conference platforms have similar features, and having them in TeamViewer allows not only resolving issues or accessing remote computers but also recording sessions and supporting multi-platform usage, which other platforms cannot do as effectively.

The reliability and performance of TeamViewer Business are very high because the speed is impressive, and there is no slowness when using it, which is important, and I am satisfied with how it works.

Even as companies move to SaaS solutions, some still prefer to stay on-premise, and using TeamViewer is crucial for connecting with these clients and supporting their internal platforms or servers.

All of these aspects improve customer satisfaction, as you can connect directly to clients and resolve their issues quickly, ensuring that the right person accesses the client's system remotely while demonstrating availability to help them.

The user interface is easy to use, and there are no issues that come to mind at this moment.

All the features that exist today are impressive, but it would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

I have been working in my current field for more than seven years as an application support analyst.

TeamViewer Business is stable. We appreciate the customer support for TeamViewer Business, and we rarely need to reach out because the platform is very stable and everything works smoothly.

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

My experience regarding pricing, setup cost, and licensing for TeamViewer Business is fluid, as the commercial team is very available to assist and provide services, and we are all satisfied to have TeamViewer Business.

I have previously used Help Desk, but it lacks the features and advantages of TeamViewer Business, so I would not recommend it anymore.

After evaluating Help Desk, it does not provide the same performance and features as TeamViewer Business, which is why I consider TeamViewer Business the best option.

Using TeamViewer Business allows fewer employees to be needed because it enables solving many issues remotely, thus saving costs, as there is no need to send consultants to the client's site every time.

I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.

If a company needs to manage their services and handle issues remotely, TeamViewer Business is the best solution, and they will never regret choosing it over others.

We have both a hybrid cloud setup and on-premises systems according to the client, and we have more than 90 clients. Some clients are using private cloud while with TeamViewer, we particularly use it for hybrid cloud and on-premise.

My real name can be used with no problem. My real company name can also be used in the review. I can be a reference for this vendor, and they can contact me if they have any questions.

I want to tell the TeamViewer Business team to continue their great work as they are helping companies and we really appreciate that. I give this review a rating of 10 out of 10.

My main use case for TeamViewer Business is assistant headless. In an assistant headless scenario, I help a customer or a partner who needs assistance, so they contact us to assist and make assistance.

TeamViewer Business offers excellent simplicity, which is very easy to use. The connection process is a particular part of TeamViewer Business that stands out as especially easy to use.

TeamViewer Business has positively impacted my organization because it saves time. It saves time because I don't have to go to the customer's place to make some connections or some configurations; I can make it remote and very easy.

It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful.

TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers.

The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.

I have been using TeamViewer Business for four years.

Most of the time, TeamViewer Business is stable.

TeamViewer Business's scalability is bad because it's very expensive.

The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.

I have used different solutions before TeamViewer Business; specifically, I have used AnyDesk, RustDesk, Comodo, VNC, and RDP. I use TeamViewer Business because it makes the configuration for the customer quite simple and it's quite comfortable.

Before choosing TeamViewer Business, I evaluated other options like RDP, VNC, and AnyDesk; more or less, AnyDesk is a very good solution and a direct competitor of TeamViewer Business. At that time, it was okay; we were also testing RustDesk.

The installation is quite easy, but the price is quite a problem most of the time.

I can't share any relevant metrics on return on investment with TeamViewer Business.

My advice for others looking into using TeamViewer Business is to test it; that is the trick. You have a solution, you test it, and if it works for you and your necessities, you can choose it; otherwise, you're losing your time. My rating for this review is 7.

My main use case for TeamViewer Business is supporting our internal employees and remote workers. A specific example of how I use TeamViewer Business to support our internal employees and remote workers is that we use TeamViewer to connect onto employees' laptops and upgrade software, repair problems, and troubleshoot.

The best features TeamViewer Business offers include the ability to save all of your users into the interface so you can easily look up a person's name, and it will give you their computer without you having to maintain a spreadsheet of which users are associated with which device.

Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier.

TeamViewer Business has positively impacted my organization as it has meant that we have been able to reduce our carbon footprint since we are not having to go out and visit people in person as often, allowing us to support them remotely much more frequently than we would be able to without it. Although I do not have any particular metrics, I would say before we had TeamViewer Business, we were probably visiting our stores at least a couple of times a year, and we have gotten that down to roughly one to one point two times a year, so it is almost half the amount of travel.

One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources.

I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.

I have been using TeamViewer Business for around ten years.

TeamViewer Business is stable for me.

The scalability of TeamViewer Business is absolutely fine. Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Every time I have spoken to customer support, they have been really helpful. I would rate the customer support a ten.

Before TeamViewer Business, I used a combination of Remote Desktop and VNC, and certainly at our low bandwidth sites, we had many problems getting connected or staying connected; the connection would drop, while TeamViewer Business's very good compression and recovery algorithms resolved that problem for us and made it much more usable.

My experience with pricing, setup cost, and licensing has been very positive; we have had TeamViewer Business since TeamViewer twelve, and actually had a perpetual license, and when that went end-of-life, we were offered a big discount to go onto the annual model with the latest updates. My experience with the sales team has been very positive, as they have been very friendly, very helpful, and quick to provide pricing.

I do not have anything concrete to share regarding return on investment, but I would say we are doing much less travel than we would without TeamViewer Business; we would have been traveling and visiting all of our stores a couple of times, if not more, per year, and we are down to one to one and a half times a year.

I did not evaluate other options before choosing TeamViewer Business as it was the obvious choice for us at the time.

My advice to others looking into using TeamViewer Business is that it is a really good product; if you are using mainstream devices such as Windows or Mac, it is the one to choose, especially if you have devices spread out across the country or countries, as it will reduce your travel time, and if you have low bandwidth sites, it will help you compensate and keep you connected, even when speeds drop. I would rate this review a nine.

My main use case for TeamViewer Business is conditional; I use it when the client demonstrates a need for support via TeamViewer. TeamViewer Business is an excellent application for our business because our clients are elderly and older. TeamViewer is very easy to use, which is why I rely on it. I do not have any unique scenarios; I simply resolve problems for my clients.

The best feature in my experience with TeamViewer Business is TeamViewer Host. TeamViewer Host is an excellent category because when I use a new system, I install it for my client and I put my own password and my own ID. This is very useful for us, and if clients are elderly and do not understand any application, I manage without any confirmation via TeamViewer Host.

Using TeamViewer Business saves my time because my users are not on our premises; they are in different locations, which is much better for managing my time. Saving time is not an expense as well. My time is very important and useful. TeamViewer Host and TeamViewer are good for managing time-saving.

Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer. That is important because my clients need problems resolved, and time is very important.

I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better.

I have been using TeamViewer Business for approximately two to three years.

My experience with customer support for TeamViewer Business is good; I have needed help from their support team before. Currently, I use it because I am an expert in TeamViewer and I use my own knowledge.

I switched to TeamViewer Business from a different solution because I see TeamViewer is much better at understanding my clients' needs, and my work is very important to avoid wasting my time.

Before TeamViewer Business, I used AnyDesk, but AnyDesk is not as useful as TeamViewer Business.

My experience with the pricing, setup cost, and licensing for TeamViewer Business is good; it is a very affordable price.

I have not measured any specific outcomes such as time saved or increased client satisfaction since I started using TeamViewer Business; I do not have many clients, only approximately 10 to 20 clients. I think it is much better to save time and increase client satisfaction.

I did not evaluate other options before choosing TeamViewer Business because I used AnyDesk, but my clients did not understand the features of AnyDesk; that is why I chose TeamViewer Business.

My advice for others looking into using TeamViewer Business is to ask colleagues, business partners, and clients to use TeamViewer Business because it is very useful, very great, very good, and communicates very fast with remote communication. I already recommend this to everyone.

I have no additional thoughts about TeamViewer Business. I give this review a rating of 10.

My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems.

When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is.

I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.

The best features TeamViewer Business offers include the ability to easily navigate to someone else's mobile phone if they have an issue and remotely access it, along with the ease of use, which is one of the strongest aspects of the platform.

Both the interface and the connection speed specifically make TeamViewer Business easier to use compared to other remote connection tools.

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them. This has improved business operations because efficiency leads to smooth business flow and increased productivity.

I believe TeamViewer Business could be improved in several areas.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business.

Improving security and compliance would be valuable improvements to the platform.

I have been using TeamViewer Business cumulatively for approximately one and a half years.

TeamViewer Business is stable on some scale, though it has limitations regarding granular access control for different users in an organization.

In terms of scalability, a single user can connect to multiple devices, but only one session at a time. On a scale of 1 to 10 regarding scalability, I would give it a 6.

TeamViewer Business customer support is excellent. I would rate the customer support a 9 on a scale of 1 to 10.

Previously, I have used AnyDesk and Teams, which were my solutions at my previous workplace.

TeamViewer Business was already deployed when I came to the company, so I cannot provide much detail on the initial setup.

I evaluated other options before choosing TeamViewer Business, including Teams, AnyDesk, and RDP. I prefer TeamViewer Business over these alternatives.

Definitely, we have seen a return on investment with time saved and fewer employees needed because you do not need a lot of office space since some employees are working remotely. In case they have troubleshooting issues, you just need to connect an instance and help them troubleshoot.

I would tell others looking into using TeamViewer Business to go for it. My overall review rating for TeamViewer Business is 8.

My main use case for TeamViewer Business is for accessing computers of clients to perform maintenance and debug issues.

For example, I access a client's computer, identify a software problem, access the software, and fix the bug.

In my opinion, the best feature TeamViewer Business offers is the ability to access client computers with very high speed.

The remote access is very fast, and I do not experience any problems with the speed of access.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

Since using TeamViewer Business, I have noticed less downtime because clients do not need to wait extended periods for bug fixes. TeamViewer Business allows us to resolve issues very quickly.

I really appreciate the security aspect of TeamViewer Business.

TeamViewer Business is performing very well at the moment and I do not see additional things to improve.

I have been using TeamViewer Business for two years.

In my experience, TeamViewer Business is stable, and I do not encounter problems with the program going down or similar issues.

The scalability of TeamViewer Business is easy to manage, as the people responsible for TeamViewer can contact TeamViewer and add more users very easily.

I have never used customer support for TeamViewer Business, so I cannot provide feedback on this aspect.

I used another solution called AnyDesk, but many people recommended TeamViewer, and I prefer TeamViewer Business at the moment.

I did not evaluate other options before choosing TeamViewer Business. I prefer TeamViewer Business and will continue to use it.

I advise others looking into using TeamViewer Business to use it because it performs very well. I rate this product 10 out of 10.

I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.

The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.

The tool is constantly improving the software, and it does what it needs to in my environment.

The product's expensive nature is an area of concern where improvements are required.

I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.

I have never contacted the technical support for the solution.

I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.

The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.

I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.

For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.

I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.

The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.

I have not dealt with AI in the tool.

I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.

I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.

I rate the tool a ten out of ten.

TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks.

It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool.

I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building.

It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer.

We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically.

I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.

I have been working with the product for seven years.

I rate the product's stability an eight out of ten.

The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes. I rate its scalability an eight out of ten. My company has more than 200 users.

I support others. I haven't felt the need to call support myself.

The tool's deployment is easy.

The solution lets me help my colleagues easily as if I were sitting in their neighborhood.

The solution's pricing is reasonable.

The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten.