That just make it easier
What do you like best about the product?
The access to knowledgable resources, focused customer support and billing portal.
What do you dislike about the product?
You have to get comfortable knowing DoiT is there to assist, but NOT "Do it" for you. You are still accountable for your environment.
What problems is the product solving and how is that benefiting you?
Billing visibility and expertise on how to challenge our current architecture, drive optimization and evaluate other options. Their solution architects have seen it/done it in other environments. Its a great opportunity to learn from them.