Gladia is the kind of company we love to work with
What do you like best about the product?
- Their product is the best that can be found on the market.
- Their state of mind: they are very innovative and listen to their customer needs to always provide feature before we ask for them.
- Their state of mind: they are very innovative and listen to their customer needs to always provide feature before we ask for them.
What do you dislike about the product?
- The back office of their solution lacks monitoring features (even if you can retrieve anything from their API).
What problems is the product solving and how is that benefiting you?
We are transcribing call recordings that we display in our internal app our Quality Department Agents are using to review our Sales Agents work.
These transcription are also used to perform automatic script verification using arithmetic validation or by prompting LLMs about some parts of the transcription.
These transcription are also used to perform automatic script verification using arithmetic validation or by prompting LLMs about some parts of the transcription.