What do you like best about the product?

Tines has been an invaluable asset to our team, and their support truly sets them apart. We consistently receive exceptional help from their support team, who always make time to address our questions and challenges. Beyond just troubleshooting, they're proactive in coming up with innovative ideas for new automation workflows that significantly boost our efficiency. It's truly a reliable platform that we've come to depend on for critical operations.

What do you dislike about the product?

While there's certainly a learning curve to mastering the system, Tines' incredibly helpful support team makes that process much smoother and more manageable.

What problems is the product solving and how is that benefiting you?

Tines is solving several critical problems for our IT team, directly translating into significant benefits:

Automating User Lifecycle Management (Onboarding & Offboarding):

Problem Solved: Previously, manual onboarding and offboarding were time-consuming, prone to human error, and posed security risks due to potential delays in access provisioning or revocation.
Benefit: Tines now automates the creation and deprovisioning of user accounts, syncing seamlessly with Okta. This ensures new hires gain access swiftly and departing employees have their access revoked securely and consistently. This has vastly improved our efficiency, enhanced our security posture, and strengthened our compliance.

Streamlining Offboarding Workflows via Slack:

Problem Solved: Initiating offboarding required specific access and potentially switching between different systems, adding friction to the process.
Benefit: The custom Slack automation we've built empowers us to initiate offboarding workflows directly from Slack. This streamlines our daily operations, making the process more convenient and responsive for the team.