What do you like best about the product?

The flexibility and approachability of the platform are the two biggest draws for me as a user. It was easy to stand up and hook into with external programs. The platform allowed me to not only make workflows with very little coding background, but allows me to see how it would work from a raw code perspective. Our Customer Success Manager, Sales Engineer, and the support team are nothing but helpful. Being able to see my feature requests become implemented definitely helps in my day to day use of the platform.

What do you dislike about the product?

The only negative thing I can say isn't really about Tines, but the lack of APIs or functions of other platforms to be able to hook them into Tines for automation.

What problems is the product solving and how is that benefiting you?

Being able to bridge the gap between third-party platforms and our ticketing system, reducing the amount of time needed for manual report creation, and record keeping of various datasets via their Cases platform.