What do you like best about the product?

The ease of use of Tines, the documentation, the extensive functions librairy and the existing examples already on the website and available in the application are really helpful to leverage Tines quickly and efficently. The customer support is quick, efficient and useful if you hit a wall.

What do you dislike about the product?

The pricing model is a little bit hard to understand and hard to justify for a small business like us. We need to focus on implementing high value, frequent uses cases to prove the ROI is meaningful. On the plus side, the integration of a way to calculate the time saved per story or action is really helpful.

What problems is the product solving and how is that benefiting you?

Tines play multiple roles in our company. Integration of old applications to our new stack, automation of boring and error-prone tasks, security alert, statistics and incident response. In the remote context that we implemented, Tines is helping us meet our regulation, processes and audits requirements with a high quality of information, standardisation of information and responses and access to the right information at the right time. We think Tines is allowing us, for the same amount of time per employee, to have a better productivity with a better standardisation of processes.