BrandShield Managed Anti-Phishing Solution
BrandShieldReviews from AWS customer
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BrandShield's Takedown Accuracy Sets the Bar High
What do you like best about the product?
I like the takedown services offered by BrandShield. The accuracy and success rate of these services are probably one of the best in the industry. It's commendable how they follow up with different bodies like legislators or domain registrars until the offending website or domain goes down. The onboarding process has always been fairly easy because BrandShield offers a dedicated account manager. I also appreciate the recent addition of dark web visibility in their consoles, which has been a frequently requested feature by our customers.
What do you dislike about the product?
One area I've always looked for improvement in BrandShield is visibility on the dark web space. They have recently added this feature, which is something we and many customers wanted. Also, in the Indian market, we'd appreciate more commercial flexibility, as BrandShield's pricing is on the higher side compared to competitors.
What problems is the product solving and how is that benefiting you?
BrandShield helps our customers protect their brand online across platforms like social media, websites, and marketplaces.
All-in-One Dashboard and Proactive SOC & Threat Hunting team
What do you like best about the product?
The dashboard provides a clear, easy-to-read summary of all the information included in my subscription. The SOC support team is very helpful whenever I have questions about my hunting or takedown requests. The Threat Hunting team is both competent and proactive, and they consistently keep me updated with current information on enforcement status.
What do you dislike about the product?
It would be very helpful if BrandShield, in addition to hunting for infringement, also provided services to identify and take down deliberate abuse of our brand under the pretext of freedom of expression. Sometimes, paid influencers working for competitors intentionally try to attack the brand on social media, and it becomes very challenging to get such comments removed. This ends up affecting our brand value.
What problems is the product solving and how is that benefiting you?
BrandShield helps us stay focused on our core business while taking full responsibility for protecting our brand value through their digital risk protection solution. Their managed services and SOC team shoulder the day-to-day burden of managing our digital risk, which helps us optimise our resources and concentrate on what we do as a business, while BrandShield does what they do best—Digital Risk Protection for us.
Reliable Brand Protection with a Need for SMS Scam Alert Enhancement
What do you like best about the product?
I find BrandShield incredibly intuitive and easy to use. By informing the platform of what is or isn't relevant to us, it learns quickly and better identifies risks. The support team is also very communicative and quick to action any investigations if we find any risks before BrandShield does, which is rare. Setting up BrandShield was very easy thanks to a helpful support rep who took care of much of the heavy lifting, and the onboarding was handled well, providing all the knowledge needed to use the platform effectively.
What do you dislike about the product?
Very little can be improved. Of course, it is unable to catch everything, but that isn't an issue. One thing would be that it could be better at finding SMS-based phishing scams. Many bad actors like to imitate us through SMS-based phishing scams and we are often alerted to this by customers/employees rather than BrandShield. It would be great if BrandShield caught these before we do.
What problems is the product solving and how is that benefiting you?
I use BrandShield to quickly identify and take down potential phishing websites, protecting our customers from data compromise.
Relentless Protection of Our Copyrights
What do you like best about the product?
They make sure that if a website is using our copyright information, they will make sure to keep at it until the site is taking down
What do you dislike about the product?
So far no dislikes, there has been no issues
What problems is the product solving and how is that benefiting you?
removing websites or linkin profiles that are infringement of copyright
Proactive Trademark Protection with BrandShield
What do you like best about the product?
I find BrandShield's AI scanning capabilities incredibly valuable. Its ability to effectively monitor and detect content on social media, advertisements, and websites that misuse our registered trademarks and logos is impressive. This feature helps protect our brand by finding images and content that infringe upon our intellectual property, preventing the proliferation of fake advertisements and fraudulent websites pretending to be our business. Additionally, the onboarding process with BrandShield is straightforward, supported by regular weekly meetings that help us review findings and make informed decisions on whether content is infringing or not, thereby guiding future enforcement actions. Overall, I am extremely satisfied with BrandShield, so much so that I would recommend it wholeheartedly, as evidenced by my rating of 10 on the recommendation scale.
What do you dislike about the product?
BrandShield requires confirmation before taking action if there might be an existing relationship with the site in question, which can delay the response. This ensures sites in question are not mistakenly sent cease and desist letters, and keeps those actions effective.
What problems is the product solving and how is that benefiting you?
BrandShield removes fake advertisements and fraudulent websites impersonating our business, protecting our customers from scams. Its AI scans for trademark misuse on social media, websites, and advertisements, ensuring our brand's integrity and reputation among customers.
Exceptional Threat Response and Support Teams
What do you like best about the product?
The threat hunting and support teams respond quickly to incidents and takedowns, making the process largely hands-off for me. They uncover a wide range of interesting data online, including not just phishing websites but also malicious APKs and suspicious social media profiles.
What do you dislike about the product?
The implementation phase encountered a few minor issues, but nothing significant. I find that some features are not as intuitive as they could be, which occasionally makes the software a bit confusing to use.
What problems is the product solving and how is that benefiting you?
In the past, we tried several other brand protection providers, but we consistently ran into various issues. Since switching to Brandshield, the experience has been much more hands-off. I no longer have to worry about whether malicious assets are being removed, as I trust Brandshield to be relentless in handling these cases. This has given us real peace of mind.
Effective Platform with Some Setup Challenges
What do you like best about the product?
I appreciate BrandShield's effective service and robust platform, especially in removing impersonating websites and emails. The customer success management (CSM) team is also something I find noteworthy, as their roles significantly enhance my experience with BrandShield. Additionally, the onboarding time for BrandShield is minimal, which makes integrating it into my current workflow convenient.
What do you dislike about the product?
BrandShield doesn't handle all the phishing issues, that are not related to impersonation. This inadequacy requires me to find additional solutions to combat phishing threats effectively. Moreover, the authentication process to access their portal was initially quite challenging, taking weeks to complete. This aspect was particularly frustrating and caused unnecessary delays in getting started with the platform.
What problems is the product solving and how is that benefiting you?
I use BrandShield to remove impersonating websites and emails, enhancing my online security.
Effortless Trademark Protection and Enforcement
What do you like best about the product?
I appreciate BrandShield for its cost-effective and efficient approach to monitoring and enforcing our Trademarks. It's significantly faster and more affordable than the traditional manual process involving attorneys. The software helps us proactively tackle infringements by removing the laborious 'manual whack-a-mole' of dealing with bad actors, allowing us to take them down almost as quickly as they reappear. The peace of mind that comes with these efficiencies is invaluable. I particularly value the dedication and support from our dedicated Hunter, Ivan, who actively helps us maintain threat AI training and ensures no infringer escapes consequences. My admiration extends to the SOC team for their outstanding support. I love the Hunt feature, which empowers us to know when to deploy specific strategies like Managed Takedowns. Overall, BrandShield represents great value compared to other options we considered, offering everything we need at a reasonable price. I found the initial setup straightforward, with the main challenge being the collection of all Trademarks and Images. Despite some minor hurdles, I find BrandShield to be an indispensable tool, evidenced by my likelihood of recommending it—a solid 10 on a scale from 1 to 10.
What do you dislike about the product?
I found BrandShield lacking in its ability to generate automated reports. As it stands, I need to perform manual report generation, which could be streamlined with an automated feature. Additionally, there was an instance where a brand infringer used special characters from other languages to mimic our brand visually. This was not detected by BrandShield's AI initially, highlighting a shortcoming in its capability to identify such nuanced infringing activities.
What problems is the product solving and how is that benefiting you?
BrandShield efficiently protects our trademarks, automates takedown of infringers, and reduces manual monitoring, providing cost savings and peace of mind.
Expedient Eradication of Existential Enemy Entities Enabling Enterprise Efficiency
What do you like best about the product?
BrandShield has allowed us to identify phishing and other existential threats we would have never been aware of without dedicating significant resources.
What do you dislike about the product?
There is some element of training necessary to properly use the system.
What problems is the product solving and how is that benefiting you?
Numerous competitors and bad actors have been using our brand in a way that could cause harm. BrandShield has helped us proactively identify problematic impersonations and trademark violations with extreme efficiency.
From Reactive to Proactive: How we use BrandShield as a silent defender of our brand
What do you like best about the product?
BrandShield has completely transformed how we manage brand protection. What started as a need to offload the time-consuming process of handling trademark violations and scam sites became a fully proactive defense system. Initially, we hoped it would save us the value of our time—but it’s delivered far more. Within a few months, BrandShield went from needing oversight to operating independently and effectively, flagging and neutralizing threats before they become real problems. Their reports are clear, actionable, and timely, and the support team only contacts us for nuanced cases, freeing us to focus on growth without distraction.
What do you dislike about the product?
While BrandShield is incredibly effective, the onboarding period required some hand-holding and weekly syncs to get things just right. The dashboard, while comprehensive, isn’t always intuitive at first for non-technical users. Also, occasional false positives still require human review—but this has improved as the system has “learned” our brand over time.Small trade-off for the confidence we’ve gained.
What problems is the product solving and how is that benefiting you?
We needed a way to protect our brand online without burning internal hours researching copycats, filing takedown requests, or chasing scams. BrandShield solved that by monitoring and acting on threats across marketplaces, websites, and social platforms—automatically. It not only protects revenue but also restores trust with our customers who were previously falling for fraudulent listings. The biggest benefit is peace of mind: we know that enforcement is happening in the background while we focus on growing the brand.
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