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Why we chosen GLPI opensource ITSM software?

  • By aunghtun o.
  • on 01/31/2025

What do you like best about the product?
Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).
What do you dislike about the product?
There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike.
What problems is the product solving and how is that benefiting you?
IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions.


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