What do you like best about the product?

Absolutely nothing. Possibly my worst online experience ever.

What do you dislike about the product?

I needed to send a single page to the IRS by fax but had to be on the phone with the IRS rep when I sent it to receive a document faxed back. Time was of the essence so I couldn't do any research on who I was using and used the first fax service listed on Google. I signed up with eFax for a $5 introductory offer that allows 170 pages to be sent and recieved. I only need to use 2 of those pages, 1 to send, 1 to receive, I thought. I was wrong. I attempted to send 3 times but it never went through. Then my banking app started popping up with repeated $10 charges. I checked my banking app, and had been billed twice for the $5 subscription and and additional $10 each time I went over my plans limit. I contacted their support and was told I'd exceeded my limit by 272 pages. I DIDN'T SUCCESSFULLY SEND OR RECEIVE A SINGLE PAGE. I requested a refund, minus the $5 initial charge which I will write off under "being an idiot fees." The request has supposedly been sent for approval and i will hear back in 3 to 15 days. I seriously hope nobody ever has to deal with these people again. TOTAL SCAM.

What problems is the product solving and how is that benefiting you?

It solved no problems, because it didn't work. However it did cause problems, with my bank account through repeated charges, as well as the IRS who I was attempting to fax documents to. THANKS ASSHOLES.