What do you like best about the product?

E-fax is an easy way to incorporate the ability to fax and receive documents without the hassle of a fax machine in your office. It also enables you to receive your faxes on your smart phone while you are on the go.

What do you dislike about the product?

Sending a fax is a bit of an arduous process and after a recent update, my faxes were not being sent despite receiving notifications that they were. We did not realize this for a few weeks but after an hour working with customer service the problem was resolved. Really wish we would have been made aware of the known issue via email or phone call so we could have fixed the problem before weeks of missed sent and received faxes.

What problems is the product solving and how is that benefiting you?

They solved my recent issue of faxes not going out after they had done a program update.