Prove Pre-Fill®
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Excellent Identity, Phone Number Verification & Authentication Products
What do you like best about the product?
Prove's frictionless approach to new account registrations via Pre-Fill and engagement via Fonebook has provided smooth experiences and security for our users. Prove can provide the freshest phone number data on an individual via Prove's Fonebook, as well as authenticate users every time they come back with Mobile Authentication and Behavioral Biometrics
What do you dislike about the product?
Some of Prove's products rely on third-party data such as Mobile Network Operations (MNOs) and Credit Bureaus, but their latest mobile-first products do not have this dependency and rely only on data gathered via SDK.
What problems is the product solving and how is that benefiting you?
I am solving the problem of completing long forms for new account registrations using Pre-Fill, increasing doubling pass rates and increasing conversions. I am also saving time on contact centers by relying on Fonebook's authentication mechanisms instead of using the traditional knowledge-based questions. This saves both the user's and the agent's time.
Improved our user experience and increased signups by 22%
What do you like best about the product?
Prove Pre-fill is API-based so implementation was fast and fairly simple. We did have to do some customization, which took additional time but was worth it. Prove also had a CX consultant firm help us optimize our experience as an additional service, which was appreciated. We saw an almost immediate lift in completed registrations after implementing the Pre-fill API. Their customer support is also very good and attentive (good response time).
What do you dislike about the product?
It seems like they are trying to keep their documentation very lean (Apple-style), which I get because it's a modern company. However, I would appreciate a little more documentation/materials. They have been rolling out more documentation and making enhancements so that's good.
What problems is the product solving and how is that benefiting you?
The problem we had was that we saw potential users navigate to our signup form and then abandon. From our analytics, it appeared that users were abandoning due to a lengthy form and also our identity verification process. We used Prove Pre-fill to authenticate users with less steps/frustration and also auto-fill the form with verified info. Since implementing, we've seen a 22% increase in signups.
Strong MFA suite of products
What do you like best about the product?
Prove's strong comprehensive suite of MFA products from OTPs to Behavioral Biometrics. Choose strong Passive and Active/Dynamic authenticators.
What do you dislike about the product?
No complaints so far, this is the best we've seen in the market. No other vendor has been able to offer us this full suite at a good cost and ease of setup.
What problems is the product solving and how is that benefiting you?
Securing customer logins and updates with MFA. We love the strong advantage of being able to access the full range of solutions for the particular security use case.
Prove helped reduce our OPEX by 20%+
What do you like best about the product?
Prove's Fonebook solution streamlined our customer contactability immensely, reducing reliance on human call center intervention...all while lowering our frad rates!
What do you dislike about the product?
We'd love to see a Fonebook consortium or more turnkey way of setup
What problems is the product solving and how is that benefiting you?
Customer servicing - we've seen 20%+ OPEX reduction in our call center
Helped drive 15% increase in customer applications!
What do you like best about the product?
Prove's Pre-fill product helped streamline our onboarding process to <1 min and this UX improvement actually increased our customer applications while decreasing fraud rates
What do you dislike about the product?
Not applicable (N/A) we are very pleased with Prove
What problems is the product solving and how is that benefiting you?
Customer onboarding - streamlining the application process. We've seen a 15% increase in applications while fraud rates have dramatically decreased.
Best-in-class solutions for streamlining and securing digital onboarding and servicing!
What do you like best about the product?
Prove has a sophisticated solution suite allowing our enterprise to not only securitize our current processes but also has a robust product & features roadmap to keep our company's processes secure, streamlined, and future-proof
What do you dislike about the product?
Global coverage for all products is in the works
What problems is the product solving and how is that benefiting you?
Customer Onboarding
Customer Servicing
Increasing Pass Rates
Reducing OPEX
Reducing CX Inefficiencies
Lowering Fraud
Customer Servicing
Increasing Pass Rates
Reducing OPEX
Reducing CX Inefficiencies
Lowering Fraud
Data is totally secure!
What do you like best about the product?
Never had any issues protecting data and the use is fairly easy.
What do you dislike about the product?
Doesn't update security policies as frequent as one would hope.
What problems is the product solving and how is that benefiting you?
Simple processes enabling the consumer to protect their information and or device.
Recommendations to others considering the product:
Nothing to say at this time
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