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147 reviews
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External reviews are not included in the AWS star rating for the product.


    Arifi Y.

Very reliable for access controls and security

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Good for security, easy to use and access all my requested accesses, and its strong focus on MFA creates for a smooth work experience.
What do you dislike about the product?
Nothing much to complain about. When it updated, I'd have to reorganize all of my apps in the App center.
What problems is the product solving and how is that benefiting you?
Quick to login into all my work apps from one place and it helps me to protect the authentication process.


    Banking

As a business partner for IBM, IBM Verify is one of the best tools you can approach a customer with.

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
It is a well thought out product which helps with compliance and it is a leading identity management product. You have great help from IBM Support and the Expert Labs if needed. It has out-of-the-box adapters for a lot of products and if not; you can create your own integrations easily as well.
What do you dislike about the product?
Learning curve is high, but once you get there you have great experience across enterprise.
What problems is the product solving and how is that benefiting you?
It addresses many identity and access management issues around authentication and authorization. Traditional systems are prone to too many attacks and it helps modernizing the security around authentication. It makes user provisioning, de-provisioning and role based access controls an ease.


    Abhijeet K.

Reliable and secure identity management solution

  • October 06, 2025
  • Review provided by G2

What do you like best about the product?
I really like how seamless and secure the authentication process is. The platform makes it easy to manage user access while maintaining strong security controls. It integrates well with other IBM tools and provides flexible configuration options for both admins and users. The user experience is also smooth, which helps reduce login friction.
What do you dislike about the product?
Sometimes the initial setup and configuration can feel a bit complex, especially if you're new to IBM’s ecosystem. The documentation could be a little more detailed in certain areas, and support responses can occasionally take time. However, once everything is properly set up, it runs very reliably.
What problems is the product solving and how is that benefiting you?
IBM Verify CIAM helps us manage user identities securely across multiple applications without compromising on convenience. It simplifies authentication through single sign-on and multi-factor authentication, reducing the risk of unauthorized access. It also helps us stay compliant with security policies and improves the overall user experience by making logins smoother and more consistent. This has saved us a lot of time on access management and reduced support tickets related to login issues.


    Shraddha S.

Secure and reliable CIAM solution with strong enterprise features

  • September 19, 2025
  • Review provided by G2

What do you like best about the product?
I like how IBM Verify CIAM provides a seamless and secure login experience with features like multi-factor authentication, adaptive access, and single sign-on. The integration capabilities with existing enterprise systems are strong, and the product is very stable, which makes it easier to manage large user bases.

The most helpful part is the balance between security and user experience. It reduces risks by offering advanced identity protection while still keeping the login process smooth for end users. The analytics and reporting tools are also useful for monitoring suspicious activities and maintaining compliance. Scalability is a big upside, making it suitable for organizations with complex identity needs.
What do you dislike about the product?
The interface can feel a bit complex for new users, and the initial setup takes time because of the wide range of configuration options. Documentation could be more user-friendly, as it sometimes feels technical for non-specialist teams. Also, licensing costs can be on the higher side compared to some competitors.
What problems is the product solving and how is that benefiting you?
IBM Verify CIAM is helping us manage user identities securely across different applications while reducing the risk of unauthorized access. It solves the problem of handling multiple logins by providing single sign-on and multi-factor authentication, which makes access both safer and easier. It also helps with compliance and monitoring by giving clear visibility into user activity. Overall, it has improved security, streamlined login processes, and reduced the burden on our IT team.


    ARCHISMAN M.

Reliable and Secure Identity Platform

  • September 16, 2025
  • Review provided by G2

What do you like best about the product?
I really appreciate how seamless the user experience is. The platform makes authentication straightforward while keeping security strong, which gives both administrators and end users peace of mind. The integration options are flexible and well-documented, making it easier to fit into existing systems without much friction
What do you dislike about the product?
While the platform is very powerful, the initial setup and configuration can feel complex, especially for teams new to enterprise-scale identity solutions. The documentation could sometimes be more beginner-friendly. However, once configured, it runs smoothly and requires very little day-to-day maintenance.
What problems is the product solving and how is that benefiting you?
IBM Verify CIAM is helping us address the challenges of managing secure access across a large and diverse user base. It centralizes identity management, which reduces the complexity of handling multiple logins and credentials. By providing strong authentication and flexible integration with existing applications, it helps us prevent unauthorized access and ensures compliance with security standards. This not only improves the overall security posture of our organization but also creates a smoother experience for end users, reducing friction and support requests.


    Abhishek Kumar G.

Secure, reliable access management for partners and internal teams

  • September 14, 2025
  • Review provided by G2

What do you like best about the product?
n demand management at an adtech company, secure and seamless access control is critical. IBM Verify CIAM delivers on this with single sign-on (SSO) and multi-factor authentication (MFA) that make it easier for internal teams to move between platforms without juggling multiple logins, while ensuring sensitive campaign and revenue data stays protected.

The adaptive access is a big advantage. For instance, if I log in from a new location while traveling, it prompts additional verification without locking me out. Similarly, I can onboard DSP partners and grant scoped access to specific dashboards, enough for performance visibility, but without overexposing unrelated data. This balance of flexibility and security has saved us time and reduced risk compared to manual credentialing.
What do you dislike about the product?
The admin experience can be cumbersome. Setting up policies or modifying permissions often requires going through multiple menus, which slows things down when quick action is needed. Bulk onboarding of multiple partner accounts also feels less efficient than it could be. While documentation is detailed, it leans technical, so newer teammates face a steep learning curve. Support generally resolves issues, but response times could be faster, especially during urgent login or reporting disruptions tied to live campaigns.
What problems is the product solving and how is that benefiting you?
In adtech, we work with multiple DSP and SSP partners, so secure yet convenient access is essential. IBM Verify CIAM solves the issue of fragmented logins and inconsistent credentialing by providing single sign-on with multi-factor authentication, allowing teams to move across platforms quickly without compromising security.

For partner management, role-based provisioning makes onboarding smoother. I can grant scoped access to only the reporting dashboards or campaign tools a partner needs, and revoke it instantly when contracts end, eliminating the risk of unused credentials lingering.

Risk-based authentication has been a practical benefit as well. If logins come from unusual devices or locations, Verify adds extra checks instead of blocking access entirely. This flexibility is important for me since I often log in while traveling or joining calls from different networks.

The integration with Google Workspace has also been seamless, making day-to-day collaboration easier across teams. Audit logs provide visibility into who accessed what, which helps with compliance and partner transparency. While the admin side still requires some training, once configured, policies run reliably in the background without constant oversight.

Lastly, the self-service password reset tools ease the load on IT and keep campaigns running smoothly by reducing downtime for users.
Overall, it has reduced access management complexity, improved security, and supported the fast-paced demands of client-facing adtech operations.


    Tejas H.

Review on IBM CIAM

  • May 26, 2025
  • Review provided by G2

What do you like best about the product?
CIAM has better features then other authenticatore. it's been 2 month that I started to explore the IBM cloud an it's CIAM. I love the reliability with passwordlessa and biometric authentiation and risk scoring mechanism of user.
What do you dislike about the product?
Dashboard looks and the navigations are little slow and The responsiveness and colour gradients are difficult to find the components.
What problems is the product solving and how is that benefiting you?
Risk scoring will give the confidence that use can create the user or giving access to the any resources


    venkata medha shankar P.

Best Digital Customer Management Platform

  • May 16, 2025
  • Review provided by G2

What do you like best about the product?
IBM Verify CIAM is Best in protecting digital customer identities and securing digital services and having the login experiences
What do you dislike about the product?
IBM Verify CIAM only offers the free and demo trail for testing and it is a paid enterprise solution which price is based on the required factors
What problems is the product solving and how is that benefiting you?
IBM Verify CIAM is helping in solving the customer identities to manage and store with security by providing the MFA and protecting the digital customer identities with security. by this i can manage my customer details easily and effectively that's how IBM Verify CIAM is benefiting for me.


    Kirti m.

Working with ibm

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
Ease of the dashboard / 24/7 customer support / advance authentication features / integrated dashboard /
What do you dislike about the product?
the implementation is very hectic and confusing and complicated
What problems is the product solving and how is that benefiting you?
The IBM is trying to solve the implementation problem which is causing complications for the new customers and this is benefit to them and their new customers


    sonal j.

Working with IBM

  • May 15, 2025
  • Review provided by G2

What do you like best about the product?
It provides customer with enchanced security, with flexible mfa use , allows users to self service,customer support is available 24/7, use is very easy,
What do you dislike about the product?
least helpful is the implementation it is very hard and confusing to new users and they are not even updating it .
What problems is the product solving and how is that benefiting you?
ibm is trying to make there implementation process very easy but it is not happening soon