Sugar Market (Additional)
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Great people that take care of you
What do you like best about the product?
The customer service is remarkable. Any email or phone call on my end elicits an immediate response from Salesfusion. Although we have particular reps accountable for our success, I can call up anyone at Salesfusion and be taken care of. They work seamlessly as a team through the course of solving my problems. I also love how they write a ticket for every little thing, even if it gets resolved on the call. They are definitely thinking from the customer perspective, thinking and working together alongside us, and it makes a big difference.
What do you dislike about the product?
The company is clearly growing fast, and making constant updates to their user interface. As a result, some functionality gets lost in translation. It is sometimes hard to navigate through their modules, or know where to go to find things. Creating reports for my leaders can be tough.
Given the complexity of emarketing and the needs of clients in a fast-changing tech world, Salesfusion is still the best option we've seen to satisfy our complex needs. As a customer, they are very open to my suggestions to improve their site, and like I said, they are constantly making things better.
Given the complexity of emarketing and the needs of clients in a fast-changing tech world, Salesfusion is still the best option we've seen to satisfy our complex needs. As a customer, they are very open to my suggestions to improve their site, and like I said, they are constantly making things better.
What problems is the product solving and how is that benefiting you?
We were able to solve many issues we couldn't before for a number of our complex email campaigns. One campaign requires thousands of emails sent from hundreds of different users at once, and the ability to create many customized fields, including hard-coded fields. A process that used to take us months took us days. Another is our first real nurture campaign, which we could never before execute with such complexity and care.
Recommendations to others considering the product:
Do it.
Robust System, Lots of Features
What do you like best about the product?
Well suited for businesses that rely heavily on email marketing or who are likely to have users visit their website on multiple occasions. Great integration with CRMs for sales team engagement and data sharing.
What do you dislike about the product?
- Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
- User interface was somewhat cumbersome, but they've recently updated and it's much better now.
- User interface was somewhat cumbersome, but they've recently updated and it's much better now.
What problems is the product solving and how is that benefiting you?
We currently use Salesfusion as one part of overall marketing strategy for our clients. Some use the service to communicate with existing clients, others use the system as a platform to attract new customers based on website interaction.
Recommendations to others considering the product:
Robust system with lots of great features. Their reps and support staff will help you through the initial learning curve. You'll be glad you invested the time in learning the features of the system.
Growing with Salesfusion
What do you like best about the product?
The new templates are easier and more friendly to use. Enjoying the new features.
What do you dislike about the product?
Sometimes there is a disconnect between our Dynamics and this program
What problems is the product solving and how is that benefiting you?
We are solving the way we automate nurtures and have realized how easy it is to touch our audience.
SalesFusion Review
What do you like best about the product?
Ease of use. Awesome training staff and onboading.
What do you dislike about the product?
No dislikes, so far. The new UI is very intuitive and easy to learn.
What problems is the product solving and how is that benefiting you?
It's helping me to keep better tabs on y maketing efforts and what works for our company.
Recommendations to others considering the product:
Very innovative company. Great traning.
Salesfusion staff excellent!
What do you like best about the product?
Customer Support is amazing! They really do hold your hand through the process.
What do you dislike about the product?
It's definitely a very "robust" program. It could easily be someone's full time job just doing salesfusion. Once you get things going though, it begins to get a bit easier.
What problems is the product solving and how is that benefiting you?
Needed something with a CRM and ability to nurture leads.
Salesfusion User
What do you like best about the product?
The ability to track marketing activity in of potential students
What do you dislike about the product?
System can move slow at times, as if it is thinking/processing longer than the norm
What problems is the product solving and how is that benefiting you?
Tracking opportunities and pricing
A product is only as good as the people behind it
What do you like best about the product?
As a professional in the recruiting industry, I put a high value on talent. Our company selected Salesfusion over other marketing automation platforms because we were looking to build a strong relationship with a local vendor. Over the years, Salesfusion has done a great job of becoming what I consider an extension of our marketing department. From onboarding, to my monthly touch point calls with my client success manager, I have always felt that the team at Salesfusion is flexible and genuinely wants to help us succeed with our business goals.
What do you dislike about the product?
This is more of a wish than a dislike, but I hope that they develop a user certification program or a university track for more advanced users.
What problems is the product solving and how is that benefiting you?
Salesfusion is an incredibly expansive tool to implement and utilize. There are various areas of our business where Salesfusion has assisted us, including our email campaigns and contributing to the alignment of our sales and marketing teams.
Recommendations to others considering the product:
I recommend cleaning your data and having a discussion internally about business goals and priorities. It's really easy to get off track using a blank slate software that can be customized for your business needs.
new client
What do you like best about the product?
The marketing dashboards and ease of use. The ability to see all of our campaigns and drill down and compare them to see which ones were successful and which ones weren't.
What do you dislike about the product?
The tool works well for lead generation for sales for a company. We use it for multi marketing strategies with additional tracking and it can sometimes get challenging to have multiple users involved with leads / campaigns.
What problems is the product solving and how is that benefiting you?
Management and tracking of our marketing campaigns. We have realized tracking we have never had before.
Recommendations to others considering the product:
Take advantage of all of the training and early set up instructions. Become very familiar with the training and user guide available on line. Think about investing to attending the Salefusion Universities. They are indepth and provide individualized training that is specific to your needs and use.
I love Salesfusion!
What do you like best about the product?
The people-The customer service is great
What do you dislike about the product?
The Onboarding was challenging, but it has changed since then
What problems is the product solving and how is that benefiting you?
We are finally automated! We are able to view the email statistics and determine if the email subject line should have been changed.
We are now able to view web activity, create surveys, nurtures and so much more!
We are now able to view web activity, create surveys, nurtures and so much more!
Recommendations to others considering the product:
I highly recommend Salesfusion! We have been using it for under a year but already it has changed the way we work and we have only scratched the surface!
Very robust, but hard to navigate.
What do you like best about the product?
The automation features and all the data that is provided.
What do you dislike about the product?
The navigation is very cumbersome and creating reports is as well.
What problems is the product solving and how is that benefiting you?
We are wanting to do Nurture campaigns, but have not yet executed any yet.
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